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Chriath Avatar
8y, 5m agoPosted 8 years, 5 months ago
I bought an item that was described as boxes "suitable for wedding favours or wedding cake".

When the item arrived the packacing said "wedding cake shaped display for favours"... it is totally unsuitable for wedding cake (being 1/4 of the size and the wrong type of materials as the cake would be absorbed, and the base is not even big enough to get a slicer in to deposit the cake), but it is in the shape of a cake, which is to me definitely not as described. If it had been described as "favour boxes in the shape of a cake", instead of "boxes suitable for favours or wedding cake", I would not have purchased it.

I contacted the person who has said that it is perfectly suitable for very small pieces of cake (which it's not, and it's in a manufactured box which states uses on the side and cake is not mentioned.. ) there were no dimensions stated in the advert.

It was only £50 but I asked for a refund based on the fact it is not as described. The person said they appreciated my disappointment but it was my fault that I purchased something that was not suitable for my needs and they would not be giving a refund as it was suitable for certain types of cake (I wasn't asking for postage costs and was willing to post back myself so was taking a loss but a postage loss is better than a full loss).

Do I have any grounds or any other way of getting a refund for this item or is it totally lost?

I paid via paypal. Advice appreciated.
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Chriath Avatar
8y, 5m agoPosted 8 years, 5 months ago
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(14) Jump to unreadPost a comment
Comments/page:
#1
you can claim via paypal for goods not as described

just open a dispute

paypal will advise to send it back (recorded) and give them the tracking number

then based on weather the seller has funds youll be refunded
#2
But if the seller says they are cake boxes and I say they are not, is paypal going to care? Hypothetically they could be used for the most tiniest ever slivers of cake - if you didn't want to get the cake back out of them, or hygienically store it!
#3
Hi, Yes I'd say so! Go through Paypal dispute - you've tried to be understanding!
#4
put in a claim asap before they empty their paypal account and you will get a refund once you have reterned the item and would be a good idea to get it special delivery. whats the item no.?
#5
CWhatley
But if the seller says they are cake boxes and I say they are not, is paypal going to care? Hypothetically they could be used for the most tiniest ever slivers of cake - if you didn't want to get the cake back out of them, or hygienically store it!


yep they will believe you over the seller! if necessary you can provide measurements to say otherwise? just explain your case
#6
take pictures with like a 50p next to them to show how small n try n zoom in on uses n photograph that 2 so u have proof
#7
CWhatley
But if the seller says they are cake boxes and I say they are not, is paypal going to care? Hypothetically they could be used for the most tiniest ever slivers of cake - if you didn't want to get the cake back out of them, or hygienically store it!


To be honest Paypal is always for the buyer so you will probably have no worries.
#8
just been trying to sort 2 problems with purchases i made
i seller will refund in full other wont
#9
Thanks guys, I will write one more polite request & explanation and then go to paypal I think, never had to open a dispute before.
#10
Hi

I would try making a dispute through paypal. Try to explain the situation in much detail as possible.

This may prompt the seller into sorting a refund out for you. If not you can escalate the claim & paypal will take into consideration both sides of the story. In the end paypal may tell you to return the item via an online trackable method and then once you send them the tracking details they arrange the refund.

My boyfriend bought a TV which was faulty + we returned as requested by paypal but because paypal's internet browser could not view the tracking details they would not refund the money. It took 11 months + a complaint to finacial ombusman to get sorted + we eventually got some compensation back from paypal for the hassle.

Its best to keep all your emails + a note of dates when things happen.

Good Luck!
#11
i tryed to claim of paypal for a dvd thats was not the one i bought and they didnt do anything . but have ago.
#12
open the dispute then contact them again. the dispute can be cancelled at anytime by you but without a dispute inplace they can empty their account and even if you win they may not be able to get the funds from them
#13
Whats the item number? You should be able to get your money through paypal as long as its reasonable. By that i mean in the description, does it have dimensions? Because if it does then you havent really got an arguement as you should have checked but if not make sure you get photos. Send it back recorded and provide paypal with the tracking number.
#14
What's the item number?????

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