I bought an item that was described as boxes "suitable for wedding favours or wedding cake".
When the item arrived the packacing said "wedding cake shaped display for favours"... it is totally unsuitable for wedding cake (being 1/4 of the size and the wrong type of materials as the cake would be absorbed, and the base is not even big enough to get a slicer in to deposit the cake), but it is in the shape of a cake, which is to me definitely not as described. If it had been described as "favour boxes in the shape of a cake", instead of "boxes suitable for favours or wedding cake", I would not have purchased it.
I contacted the person who has said that it is perfectly suitable for very small pieces of cake (which it's not, and it's in a manufactured box which states uses on the side and cake is not mentioned.. ) there were no dimensions stated in the advert.
It was only £50 but I asked for a refund based on the fact it is not as described. The person said they appreciated my disappointment but it was my fault that I purchased something that was not suitable for my needs and they would not be giving a refund as it was suitable for certain types of cake (I wasn't asking for postage costs and was willing to post back myself so was taking a loss but a postage loss is better than a full loss).
Do I have any grounds or any other way of getting a refund for this item or is it totally lost?
I paid via paypal. Advice appreciated.