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EBAY HELP

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Sold an item....have given free recorded delivery but person says there will be no one in so send 1st class standard (NOT A CHANCE!!) or send to a different address. The message was sent via Eba… Read More
ODB_69 Avatar
banned8y, 5m agoPosted 8 years, 5 months ago
Sold an item....have given free recorded delivery but person says there will be no one in so send 1st class standard (NOT A CHANCE!!) or send to a different address.


The message was sent via Ebay's messages so would I be covered if I did send to the address they have asked as I have a copy of their message?? its just a different number in the same street
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ODB_69 Avatar
banned8y, 5m agoPosted 8 years, 5 months ago
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#1
I dont think you have to send to the confirmed address anymore.

They protect you otherwise now.
#2
always send to the senders registered address ......... paypal are supposedly protecting you if you don;t but i never risk it
banned#3
dont want to cause too mnay probs as I made an error on the listing but they have been cool about it...a tad unsure here what to do


surely with an Ebay message stating this I can provide as evidence??
banned#4
here's his message -

I havnt had any problems with royal mail 1st class but dont send it recored because i'll be at work and my mums away so there will be no one in. would it fit through the letter box? If not and you have to send it recorded is there anyway you can say if not in deliver to number 44 instead?

could i not send to his address recorded BUT write on the envelope to deliver to Number 44 if not in???

that way I'm covered on Paypal/Ebay front??
#5
send to different address - when you send invoice put in instruction box - as requested by buyer sent to this address - or similiar - you will be covering yourself then
#6
Send it recorded as planed. If no one is in,not a problem as postman will drop a card for them to collect at local sorting office.They will keep it there for 1 week.
#7
Wont the royal mail knock on the door, then when no one answers put a card through saying please collect from the main office?
#8
sumsberry
Send it recorded as planed. If no one is in,not a problem as postman will drop a card for them to collect at local sorting office.They will keep it there for 1 week.


beat me to it :p
#9
sumsberry
Send it recorded as planed. If no one is in,not a problem as postman will drop a card for them to collect at local sorting office.They will keep it there for 1 week.


Exactly.
#10
Or simply send it to the persons address, recorded. All that will happen is that he will have to pick it up from the depot. Send him a nice e-mail explaining that this is because as a buyer he is protected and paypal suggests to send everything recorded. All nicey nice!
banned#11
this item is for a present aparently so needs to be with him Monday AM
banned#12
you could just send first class and get proof of posting. Won't protect you against a paypal claim but assuming its £36 or less you will get compo from rm if it goes missing.
#13
Well if he's at work deliver it there. Where are you delivering it to?(area)
banned#14
OK...CURRENT PLAN


send recorded to the buyers address.....




on the envelope put a note on saying 'if not in please deliver to Number 44'

That way I'm covered as its going to his address and I have proof AND carrying out what he has asked at he same time so if it goes to sorting office then its not my fault as I have stuck a note on, so should keep him hapy


thoughts??
#15
ODB_69
this item is for a present aparently so needs to be with him Monday AM


Does he work weekends? Well tbh it's his own fault buying so close to when he needs it. Should have been more organised. Theres only so much you can do mate, but covering your back side is a priority. :-D
#16
ODB, alan is harrasing me to post to tell you to get watching rocky 2 lol..... he's watching it now!
#17
ODB_69
OK...CURRENT PLAN

send recorded to the buyers address.....

on the envelope put a note on saying 'if not in please deliver to Number 44'

That way I'm covered as its going to his address and I have proof AND carrying out what he has asked at he same time so if it goes to sorting office then its not my fault as I have stuck a note on, so should keep him hapy

thoughts??



yes - ideal :thumbsup:
#18
ODB_69
OK...CURRENT PLAN


send recorded to the buyers address.....




on the envelope put a note on saying 'if not in please deliver to Number 44'

That way I'm covered as its going to his address and I have proof AND carrying out what he has asked at he same time so if it goes to sorting office then its not my fault as I have stuck a note on, so should keep him hapy


thoughts??


I think you'll find ODB that Royal Mail are only obliged to deliver Recorded Delivery to the main address. Not saying that the Postie wouldn't go to No.44 but I don't think he's obliged to.

You still need to send the item to the address listed on the transaction page. Have a read here:
https://www.paypal.com/helpcenter/main.jsp;jsessionid=JCgTLzbwPxynhqVvs1ky7HzM4LnlFlMbdQQHtTQTwGLXQG9wLSlL!-1804126132?locale=en_GB&_dyncharset=UTF-8&countrycode=GB&cmd=_help&serverInstance=9005&t=solutionTab&ft=browseTab&ps=solutionPanels&solutionTopic=2500052&solutionId=163593&isSrch=Yes

I wouldn't trust Paypal on any level no matter what they say or write.

Ebay messages don't mean anything and they will not accept them as evidence.

To be honest ODB you are caught between a rock and a hard place here. Gut instinct should kick in about the buyer but even then that can be wrong.

What's his problem with just picking the parcel up from the Sorting Office ??

Someone mentioned above the value of the item. If it's around the £36 mark then you could just send it normal post with a C.O.P. (Don't forget to get them to stamp and sign it and make sure you get a till receipt) Will it fit through his letter box ??

Don't know what else to suggest mate other than deliver it by hand. :w00t:

Not in Mid Devon by any chance is he ?? (I'll deliver it then) :)

Good luck.
#19
I don't see the problem, I quite often ask this if an item is set up for recorded delivery I ask for them to send it normal post as it's such a pain for me to get into the sorting office to pick it up if I'm not in. I've never had a problem with anyone doing this and I always say that obviously the risk would be mine if it got lost but you get a certificate of posting for 1st class anyway so are covered up to £35. Why don't you want to send it first class? Simply say to the buyer that the risk is there's and I don't see what the problem is.
banned#20
ODB_69;4227578
OK...CURRENT PLAN


send recorded to the buyers address.....




on the envelope put a note on saying 'if not in please deliver to Number 44'

That way I'm covered as its going to his address and I have proof AND carrying out what he has asked at he same time so if it goes to sorting office then its not my fault as I have stuck a note on, so should keep him hapy


thoughts??

send it to the original address sounds fishy to me
#21
Just send it to his address. The lazy **** will just have to go and collect it himself. At least that way, you've done your bit.
#22
moob
Just send it to his address. The lazy **** will just have to go and collect it himself. At least that way, you've done your bit.


If that's what you want to do then go ahead, but as I said before, I've asked this of buyers a few times and have never had any problems with them sending it out normal. It's nothing to do with me being lazy (which I most definitely am not), it's simply that the collection office is not convenient for some people to get to, especially if you've got small children with you aswell so don't presume it's because he/she can't be bothered to go and collect it. I don't see why people don't think this is just a simple, genuine, request, I've got 1243 ebay feedback and have never ever had a problem with this so I think some people are reading a little too much into it, as long as the seller gets a receipt then they're covered - job done!!
#23
Annie1508
If that's what you want to do then go ahead, but as I said before, I've asked this of buyers a few times and have never had any problems with them sending it out normal. It's nothing to do with me being lazy (which I most definitely am not), it's simply that the collection office is not convenient for some people to get to, especially if you've got small children with you aswell so don't presume it's because he/she can't be bothered to go and collect it. I don't see why people don't think this is just a simple, genuine, request, I've got 1243 ebay feedback and have never ever had a problem with this so I think some people are reading a little too much into it, as long as the seller gets a receipt then they're covered - job done!!


At the end of the day, he agreed to the terms of the sale and that was rec' post. ODB is just making sure he doesn't get done over, as this happens all too often with eBay punters - that's why I'd keep it simple and send it recorded.

Not everyone is as honest as you or I.
#24
moob
At the end of the day, he agreed to the terms of the sale and that was rec' post. ODB is just making sure he doesn't get done over, as this happens all too often with eBay punters - that's why I'd keep it simple and send it recorded.

Not everyone is as honest as you or I.


Fair comments, but how is he going to get "done over" if he gets a receipt for posting first class? This is the part I don't understand.
#25
Annie1508
Fair comments, but how is he going to get "done over" if he gets a receipt for posting first class? This is the part I don't understand.


I don't really feel that a receipt of posting has the same credibility as recorded delivery. All the receipt shows is that you've posted something, getting it done via recorded delivery shifts the onus onto Royal Mail by my reckoning.
#26
Annie1508
I don't see the problem, I quite often ask this if an item is set up for recorded delivery I ask for them to send it normal post as it's such a pain for me to get into the sorting office to pick it up if I'm not in. I've never had a problem with anyone doing this and I always say that obviously the risk would be mine if it got lost but you get a certificate of posting for 1st class anyway so are covered up to £35. Why don't you want to send it first class? Simply say to the buyer that the risk is there's and I don't see what the problem is.


Annie1508
If that's what you want to do then go ahead, but as I said before, I've asked this of buyers a few times and have never had any problems with them sending it out normal. It's nothing to do with me being lazy (which I most definitely am not), it's simply that the collection office is not convenient for some people to get to, especially if you've got small children with you aswell so don't presume it's because he/she can't be bothered to go and collect it. I don't see why people don't think this is just a simple, genuine, request, I've got 1243 ebay feedback and have never ever had a problem with this so I think some people are reading a little too much into it, as long as the seller gets a receipt then they're covered - job done!!


Annie with due respect to you the problem lies with the value of the items and Paypal's ridiculous terms and conditions.
Paypal refuse to accept anything other than Recorded or Special Delivery as proof of postage. They will not accept a C.O.P. or a receipt or even signed letters from the parties involved.

This means that if the buyer is dodgy then they can just say the item was never delivered and Paypal will side with them. Not only does this cause financial loss to the seller but there is also the hassle of the claim going through and Paypal freezing the sellers account.

If you don't believe this happens then go to a website called Paypalsucks and read up on the cases there.

With items that are £36 or less then you can take the risk and then claim back from Royal Mail if the item goes "missing" but you need to remember that R.M. don't always pay out and they don't pay out for the actual postage which means you still have a financial loss.

You also have all the hassle of the claim etc and nowadays R.M. also contact the buyer to get them to validate the claim. If the buyer doesn't play ball then you're stuffed again.

Of course all the above is worst case scenario but then why take the risk of putting yourself in that scenario anyway ??
If you've never had a problem then that's great but it's like crossing the road isn't it, you might get away with crossing that road without looking both ways for years but you certainly wouldn't advise the kids to do the same would you ?? Sod's law they'll get hit first time they.

Regards :)
#27
Send it recorded to the paypal address to cover yourself. If they're anything like my postie and the buyer's not in, the postie will sign for it themselves and post it through the door anyway!
#28
hottoshop
Annie with due respect to you the problem lies with the value of the items and Paypal's ridiculous terms and conditions.
Paypal refuse to accept anything other than Recorded or Special Delivery as proof of postage. They will not accept a C.O.P. or a receipt or even signed letters from the parties involved.

This means that if the buyer is dodgy then they can just say the item was never delivered and Paypal will side with them. Not only does this cause financial loss to the seller but there is also the hassle of the claim going through and Paypal freezing the sellers account.

If you don't believe this happens then go to a website called Paypalsucks and read up on the cases there.

With items that are £36 or less then you can take the risk and then claim back from Royal Mail if the item goes "missing" but you need to remember that R.M. don't always pay out and they don't pay out for the actual postage which means you still have a financial loss.

You also have all the hassle of the claim etc and nowadays R.M. also contact the buyer to get them to validate the claim. If the buyer doesn't play ball then you're stuffed again.

Of course all the above is worst case scenario but then why take the risk of putting yourself in that scenario anyway ??
If you've never had a problem then that's great but it's like crossing the road isn't it, you might get away with crossing that road without looking both ways for years but you certainly wouldn't advise the kids to do the same would you ?? Sod's law they'll get hit first time they.

Regards :)


I totally agree (and have said) that this only applies to under £35 as a receipt wouldn't cover over that amount. I think we probably have to agree to disagree but then I only tend to sell family clothes and toys so haven't really come across anyone dishonest, perhaps these people tend to buy your more expensive items like dvd's, mobile phones etc so I've never had my fingers burnt, and the couple of times I've had things go missing I've never had a problem with claims through the post office.
#29
Although a lot of people don't like paypal i fail to see they have many options open to them with regards to signed for delivery as proof.

A COP only proves a person has sent something,not that the buyer has received it,so for paypal claims i agree,signed for is a must.
#30
deb8z
Although a lot of people don't like paypal i fail to see they have many options open to them with regards to signed for delivery as proof.

A COP only proves a person has sent something,not that the buyer has received it,so for paypal claims i agree,signed for is a must.


And Recorded only proves that "someone" has signed for the package. That someone does not mean the buyer.

Recorded is not trackable either, it only shows the item as being delivered.

C.O.P. provides the seller with just as much protection as Recorded does for items under that £36 limit. C.O.P. costs nothing.

It's Paypal that force the seller into using Recorded at an extra cost when in reality for low value items they should not have to.
That is why so many low value sellers have left Ebay or take the risk of not sending Recorded.
#31
Yeah, but I'm rather convinced that if one of the Royal Mail staff delivered to the specified address and got a signature, it would carry a great deal more credence than someone producing proof of posting.:roll:
#32
I know what you're saying hott but alot of sellers can't be bothered with the hassle of INR claims so prefer to send recorded.

Even then a lot of the time it doesn't show as signed for.

If you sell a lot and you don't send recorded the money you save usually covers the odd claim.
#33
deb8z
I know what you're saying hott but alot of sellers can't be bothered with the hassle of INR claims so prefer to send recorded.

Even then a lot of the time it doesn't show as signed for.

If you sell a lot and you don't send recorded the money you save usually covers the odd claim.


[COLOR="Blue"]Yes agreed debz if you are selling a lot then you need to build RM/Paypal losses into your business plan.[/COLOR]

tinkerbell28
Recorded gives the seller a lot more protection under £150, with regards to paypal. Papyal only request online proof of delivery, which recorded provides. COP will not be accepted by paypal and a Royal Mail claim is hard work at best and not guaranteed and you need the buyers cooperation most of the time.
Totally agree paypal have made it this way, but not using recorded is not an option IMO when accepting payment through them.


What you've typed tinkerbell is exactly the points I was making with regard to Paypal, Royal Mail and sellers options.
Ebay sellers using Paypal really DO NOT have an option other than to use Recorded (or SD or Courier) if they don't wish at some time to fall foul of Paypal's T & C's.

Enough from me, we're all in agreement anyway and going round in circles, lol :):)
banned#34
Right guys delayed my reply cause I had a feelin...feeling now confirmed


Sent the item Friday...got to him Sat...sent him a message and he confirmed arrival


Now..here's the thing...


when I did the listing, I copied and pasted details from Play.com of the item...but I forgot to delete one line as I was rushing cause Ebay was going slow. Guy bought it and when I went to package I realised my mistake so sent him messag stating that 1 part of it (a non essential code) wasnt included...my mistake would he like a refund?

guy messaged back saying no its fine, I'm not bothered about that anyway just send...this is when he asked to send to another addy (which I didnt!)..so item despatched to original address

I sent a message sat afternoon asking if arrived yet...had a reply saying YES it has, thanks for posting fast etc happy with it...will look out for more items etc


then today I have had a 2nd reply saying YES item arrived but without code. Please send this as it was in original listing!

So despite me telling them this item isnt included AND them confirming they still wanted DESPITE bein offered a refund the guys now asking for the non essential code


how do I proceed with this?

this has all been done through ebay message system btw so all still in inbox
#35
So how did you send it in the end ODB ??

This code thingy, can you not get one from another source ? online or whatever ?

TBH I don't like the sound of this , has all the hallmarks of a rip off but it's early days and I can be wrong.

Bottom line is he has a case against you for "Item received not as listed " or whatever terms they use nowadays on Paypal/Ebay.
banned#36
hottoshop;4252253
So how did you send it in the end ODB ??

This code thingy, can you not get one from another source ? online or whatever ?

TBH I don't like the sound of this , has all the hallmarks of a rip off but it's early days and I can be wrong.

Bottom line is he has a case against you for "Item received not as listed " or whatever terms they use nowadays on Paypal/Ebay.


1st class recorded. nah the code is for a gold 'lancer' for Gears of War 2 xbox 360 game...as soon a I realised I sent message though and offered refund...would this not go in my favour? as I have his messages saying its ok?

Dont mind giving refund as long as he sends original item back
#37
Hmmm.....I think he has a case because he could argue that it was false advertising by mentioning the code, thusly using it to boost up your bids end price but as long as you explained about the code properly (so he can't say I didn't think you meant that) you should be cool.

Glad to hear you sent it via recorded delivery.....always send items so it's trackable, as a lot of people try and pull the other one on there and Paypal always want proof.

Just email him saying you mentioned this prior to dispatch but if he wants a refund, send it back and you'll refund him but explain that the gold lancer is purely a different coloured gun and nothing more, so it has no extra features and is quite pointless. :)
#38
ODB_69
1st class recorded. nah the code is for a gold 'lancer' for Gears of War 2 xbox 360 game...as soon a I realised I sent message though and offered refund...would this not go in my favour? as I have his messages saying its ok?

Dont mind giving refund as long as he sends original item back


Nope , messages won't be taken into consideration.

What does he want you to do ??
#39
Did you send it to the Paypal confirmed address by the way ?
banned#40
hottoshop;4252619
Did you send it to the Paypal confirmed address by the way ?


yup...the original address

he wants me to send the code (knowing full well there isnt one)


it was 'BUY IT NOW' btw

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