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EBAY HELP ??

£0.00 @ eBay
well.. i bought some wellys for my son which inc p+p cost £4.90.. when i recieved the wellys they had rips in them which were not stated in the listing, so i messaged the seller and told her i wasnt h…
katiekins Avatar
7y, 10m agoPosted 7 years, 10 months ago
well.. i bought some wellys for my son which inc p+p cost £4.90.. when i recieved the wellys they had rips in them which were not stated in the listing, so i messaged the seller and told her i wasnt happy,she never replied so i filed a 'not as described' claim with paypal..

she then escalated the claim to paypal before i could even write my side of the story..she then gave a snotty message saying they was perfect adn use-able.. which yes they are useable but i dont want my son wearing ripped wellys and wouldnt have bought them if she had said they was torn....

anyways i have had to return the wellys today 2nd class recorded..which cost me £2.99 .. i messaged the seller and said i wanted my £4.90 i payed for the item plus my £2.99 i had to return the wellys as it was her mistake not mine...

she has finally replied to a message i have sent her through ebay saying....
'The reason i escalated your dispute to a claim is because i would not have to deal with you anymore. I will give you a refund of £4.90 when i have received the wellies and nothing more, which paypal confirmed was a reasonable request. If you continue to send me any emails at all i will report you to ebay for harassment, which i have spoken to them and i am within my rights to do'

how unfair is this ???? and what can i do to get my £2.99 back aswel.. as this was her fault for not checking the wellys over properly before listing them ??

really hope someone can help me with an answer.. i feel robbed. even though its a small amount its still unfair =(
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katiekins Avatar
7y, 10m agoPosted 7 years, 10 months ago
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banned#1
sadly this is how ebay/paypal work, its worng but nothing you can do about it, although buyer can leave negs, sellers cant
#2
i dont think u can get your postage back, its a farce now ebay/paypal
hopefully ill b wrong and someone on here can advise you on getting a full refund
good luck :)

at least you know it cost her £2.99 to send in the first place and she wont get that back so shes also out of pocket and give her a neg :)
#3
SABJ
i dont think u can get your postage back, its a farce now ebay/paypal
hopefully ill b wrong and someone on here can advise you on getting a full refund
good luck :)

at least you know it cost her £2.99 to send in the first place and she wont get that back so shes also out of pocket and give her a neg :)


yeah thats true although she now has the wellies to re-sell. i will deffo b leaving her neg. its sooo unfair. :x
thanks for your reply aswel. x
#4
sassie
sadly this is how ebay/paypal work, its worng but nothing you can do about it, although buyer can leave negs, sellers cant


yeah atleast i can leave a negative. thanks for your reply. x :thumbsup:
#5
I think this is the perfect situation where leaving negative feedback is just.

If the seller doesn't want to provide the full service (which is paying for the return postage) then go ahead and leave them neg.

Don't forget, under UK law, private sales have to be 'as described'. Unless the item mentioned the rips (which would make them as useful as a chocolate teapot) then you're well with your rights for a full refund, including the return postage.
#6
Xb0xGuru
I think this is the perfect situation where leaving negative feedback is just.

If the seller doesn't want to provide the full service (which is paying for the return postage) then go ahead and leave them neg.

Don't forget, under UK law, private sales have to be 'as described'. Unless the item mentioned the rips (which would make them as useful as a chocolate teapot) then you're well with your rights for a full refund, including the return postage.


hmmm yeah thats true..how would i go about saying about that last part to her or paypal ??
its only making me mad cos if i dont get my return postage back then she would have won :x

the listing said:
'These Wellies are from next and are a size 9.
They are in good condition.
They have the pull on handles which are agreat for the little ones putting them on their selves.
Any qiestions please feel free to email me.
Thanks for looking'

and thats it.... :? :x :?
#7
put her ebay id on here and ill bid for every item she ever lists and not pay!!!
#8
deadduck_145
put her ebay id on here and ill bid for every item she ever lists and not pay!!!



haha nice one :thumbsup:
#9
good idea.
#10
I woulda have just kept the item and got her to adjust the price, even getting couple of pound back woulda saved you postage costs. I ve had a few corkers off ebay myself, but the postage i must admit is the main reason ppl never say anything. They certainly know what their doing i tell ya !!!
#11
if you have not sent them yet im sure you can inform the post office that it will be paid for upon delivery from the other person and she will have to foot the bill, im sure i did this last year
#12
Unfortunately paypoo don't require the seller to refund the return postage costs even if the seller is at fault.
Make sure you send things recorded post aswell, as without it the seller can say they never received the item and you won't have a paypal approved proof of delivery (ie proof of postage is not sufficient).
Tell the seller you will have to leave negative feedback if the postage costs are not refunded and other than that there's nothing you can do.
#13
deadduck_145
put her ebay id on here and ill bid for every item she ever lists and not pay!!!


Great Answer :thumbsup:

Put it here.... We will 'take care' of her ;-)
#14
yeah i sent them 2nd class recorded.. makes me soo mad.
I will deffo be leaving neg feedback. x
#15
I think you're doing the right thing. Looking at this persons feedback - only 4 and a half for Communication so maybe this isn't their strong point!

As for the fact you've opened an Item not as described claim - Paypal tend to always find in favour of the buyer - is there a place for you to enter the Recorded Tracking No yet?
#16
xsazzyjayx
I think you're doing the right thing. Looking at this persons feedback - only 4 and a half for Communication so maybe this isn't their strong point!

As for the fact you've opened an Item not as described claim - Paypal tend to always find in favour of the buyer - is there a place for you to enter the Recorded Tracking No yet?


:thumbsup: yepp i entered the tracking number yesterday after id sent it ! xx
#17
katiecoggin
:thumbsup: yepp i entered the tracking number yesterday after id sent it ! xx


Brilliant :thumbsup: xx
#18
http://i.ebayimg.com/05/!BRcOUvgBWk~$(KGrHgoOKjQEjlLmWWZMBJ-B4V0v1!~~_1.JPG

Raptorcigs is a Next model :w00t:
#19
sickly sweet
Unfortunately paypoo don't require the seller to refund the return postage costs even if the seller is at fault.
Make sure you send things recorded post aswell, as without it the seller can say they never received the item and you won't have a paypal approved proof of delivery (ie proof of postage is not sufficient).
Tell the seller you will have to leave negative feedback if the postage costs are not refunded and other than that there's nothing you can do.


I believe statutory law requires the vendor to cover the postage costs if the item has been sold in breach of the Sale of Goods Act. (Where's awoodhall2003 when you need him!).

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