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Ebay Help!!!

meszog Avatar
9y, 7m agoPosted 9 years, 7 months ago
Sold an item and the buyer was unhappy with it, and asked for refund and he will post it back, I will refund him the him the price he won the item but shoul i refund him the postage costs?
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meszog Avatar
9y, 7m agoPosted 9 years, 7 months ago
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#1
What exactly is wrong with the item?, Did you describe the item correctly?

Did you state in the auction you'd give a full refund?

If it was me i wouldn't refund the postage unless I was at fault (If it was described wrong).

Don't forget when you send it back you'll have to pay that postage aswell as the paypal charge (if the buyer used that) and the ebay final fee charge.
#2
To be honest, just refund him the whole lot mate, you dont want the hassle of the person Neg repping you as he prob will as they never got their money back, even if its £5 they will think bad opon that,

thats just me tho, i would refund the whole lot back, did you say you allowed returns?
#3
What sort have feedback have you got? and what feedback has the buyer got?

Also what sort of item are we talking here (Is it a console game?)
[admin]#4
I'd refund the whole lot and put it down to a bad experience, then edit your member T&C's to say that you only accept refunds if buyer feels item is grossly misrepresented by description and that you don't refund postage costs. Then just hope it doesn't happen again!
#5
meszog
Sold an item and the buyer was unhappy with it, and asked for refund and he will post it back, I will refund him the him the price he won the item but shoul i refund him the postage costs?

Depends on the reason it is being returned.
If you described it inaccurately then yes, if the buyer decided they don't like or want it anymore then NO.
#6
Dino even if you were 500 miles away im sure your ears would stand up when Ebay or paypal is mentioned on HUKD hehe :whistling: :giggle: :giggle:
#7
as dino said only if ur at fault then refund the person the whole lot

otherwise the amount without p&p :)
#8
saxo_appeal
Dino even if you were 500 miles away im sure your ears would stand up when Ebay or paypal is mentioned on HUKD hehe :whistling: :giggle: :giggle:
Just helping :-D
I am at least 500 miles away from you.:thumbsup:
#9
muffin247 i think your avator might get pulled lol

sorry thread hi-jack :oops: :oops:

back on topic, sorry Op :whistling:
#10
Iom-RF
What exactly is wrong with the item?, Did you describe the item correctly?

Did you state in the auction you'd give a full refund?

If it was me i wouldn't refund the postage unless I was at fault (If it was described wrong).

Don't forget when you send it back you'll have to pay that postage aswell as the paypal charge (if the buyer used that) and the ebay final fee charge.


As far as i remember you can get these fees back by going through refund process
#11
dinosteveus
Just helping :-D
I am at least 500 miles away from you.:thumbsup:


Dino lives in Dinoland. And that's quite far away. I never actually knew they had internet connection over there...

Greetings from Gondoland...
#12
hi sorry ive been out tonight

I sold a football shirt and in the description i said it was worn a few times in excellant condition.

Item cost 4 pound and about 4 quid postage

i got an email saying it had some dirt on it and some pull marks?? (what ever that means) and he wanted a refund and he will post the item back first class

In the listing Return policy was not specified

Not sure if i should refund him the price he payed for the shirt +postage or not

I have good feedback but cant afford a neg
#13
what are you worrying about then man lol

its only £8 in total, give him back his money and then recieve a green positive rep for being kind.

its what i would do
#14
saxo_appeal
what are you worrying about then man lol

its only £8 in total, give him back his money and then recieve a green positive rep for being kind.

its what i would do


Yer think thats what im gonna do and take it on the chin
#15
Yes, as you've done I'd just 'write it off'

What is the feedback of this buyer like? I always look at a) their feedback b) items they've bought previous c) items they are currently bidding on

c) came in useful when this guy bought a PC from me, I found out he was bidding on about £7000 worth of stuff at the same time - it was pretty clear to me he'd never pay and was a total timewaster
#16
'only £8' is not the point, £8 or £800 it's about who is right and who is wrong. That's why the feedback system on eBay is rubbish imho, people roll over and let people get away with all sorts just because they don't want a negative.
#17
Starlet
'only £8' is not the point, £8 or £800 it's about who is right and who is wrong. That's why the feedback system on eBay is rubbish imho, people roll over and let people get away with all sorts just because they don't want a negative.



agreed:thumbsup:
#18
i once sold a skirt for 99p + £2 p&p, before i posted it the buyer asked if i would refund her if it didnt fit, i said no as i had listed all measurements etc, well she claimed to never have received it so i refunded, im guessing it didnt fit after all!
#19
loupomm
i once sold a skirt for 99p + £2 p&p, before i posted it the buyer asked if i would refund her if it didnt fit, i said no as i had listed all measurements etc, well she claimed to never have received it so i refunded, im guessing it didnt fit after all!


Is it me or has your ebay account been suspended :?
#20
emasu
Is it me or has your ebay account been suspended :?


must be you, cos its running fine for me :thumbsup:
#21
loupomm
must be you, cos its running fine for me :thumbsup:


Well - if you go to find member, type in your name, it comes up with:

loupomm( 0 ) 5 months Surrey, United Kingdom "No longer a registered user"
#22
emasu
Well - if you go to find member, type in your name, it comes up with:

loupomm( 0 ) 5 months Surrey, United Kingdom "No longer a registered user"


lol, shocking!

thats not the account i use, entirely a different name to stop people being nosey :p:p
#23
loupomm
lol, shocking!

thats not the account i use, entirely a different name to stop people being nosey :p:p


looks like someone wants your undercover detective crown :giggle:
#24
tracy013
looks like someone wants your undercover detective crown :giggle:



lol, yeah the nosey beggar!

:giggle: :giggle: :giggle:
#25
I wouldn't refund the p+p in any circumstance. One neg? So what?
You have the chance to respond with your own POV, and what's stopping him from negging you even if you do give a full refund?
Some ebay buyers just have a bee in their bonnet. Tell him to naff off and buy a new shirt from the shop if he wants it immaculate with a price tag still on it.
There is no way in hell i'd take a personal loss on a sale that was described as being for a second hand item of clothing.
#26
£8?, I wouldn't bother refunding postage, Infact if he was actually going to wear it then surely he is going to get it marked anyway.

For the sake of £8 i can't believe he complained!

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