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Ebay help, buyer returning item

silkymolo Avatar
6y, 3m agoPosted 6 years, 3 months ago
I have a buyer not happy with an item I have sent, they are requesting a refund, which I have said I will do once returned. However I am a little concerned that the buyer is going to pull a fast one.

What would happen in a dispute if they were to return the item recorded but with nothing or not the full item inside the envelope?

It is £50 in vouchers so weight discrepencies not really applicable.

Anybody had any experience with this? What would ebay/paypal do?

I am a little concerned as they initially said it hadn't arrived (it was at there local PO), when I informed them and gave tracking details I received no response. Then 10 days later they said they were not happy as I had missold the item (I may have done slightly, but by no means on purpose, just went of the info available to me). I replied the same day telling them they could return but would have to wait till resold (maybe a bit cheeky, but would resell quickly as this person purchased them within 30 mins listing on ebay). I told them the other alternative was to open a dispute, I actually invited them to do so. I then later sent another message as I thought I had used a slightly snotty tone, rewrote the message so it sounded nicer, and also suggested of the other options were not to their satisfaction they could always resell on ebay (which is what I do if I am not happy with an item I have received (as long as not broke etc).

Anyway today, 5 days after my two emails I get a really snidey email telling me that they were not happy with a conditional refund (obviously talking about waiting for me to resell), fair play, am ok with that, but they want an exact date that I will refund. Well d'er when I have received the vouchers back!!

I am so annoyed, not quite sure why they have not just started a dispute, which is what I suggested they do. That way paypal puts my account in minus firgures, when I resell it gets topped up!

I kind of had a bad feeling about the sale anyway after receiveing the 1st non-receipt email, they then did not left feedback (which I and most people do after receipt).
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silkymolo Avatar
6y, 3m agoPosted 6 years, 3 months ago
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#1
I'd go back to them & say that you are more than happy to give them a refund, under Ebay's terms & conditions i.e. they return the vouchers & then you'll refund them - no vouchers, no refund.
banned#2
What was the reason for wanting a refund? It not like it can be a broken item as its vouchers. And why agree to a refund unless there's something wrong with the item?
banned#3
how did you mis sell 50 worth of vouchers

Edited By: sassie on Aug 16, 2010 13:59: caps lock
#4
What are the vouchers ?? Can these be used online using the code off them??

If so, the buyer could use them online and then send the paper vouchers back to you worthless.

Thanks
#5
tell them u will refund once u recieve them back
#6
cis_groupie
I'd go back to them & say that you are more than happy to give them a refund, under Ebay's terms & conditions i.e. they return the vouchers & then you'll refund them - no vouchers, no refund.


Well that is what I have done. I said that as soon as the vouchers are returned I will refund them the full cost inc p&p, I don't think you can get much fairer thean that, the only issue is that I will have to transfer money from my account to paypal, which I have told them I will not do until they tell me whether they are going to actually return them. I was a little concerned about the return of the vouchers, i.e if they aren't all there but recorded, where am I gonna stand??
#7
How can you buy vouchers and then decide you dont want them and expect a return..

Also... how can you mis sell vouchers ?
#8
They are tesco rewards vouchers, I thought they were days out voucher, but apparently not, they are theme park vouchers. I ordered theme park and days out last time. So I must have used my days out vouchers at camelot, and my other theme park vouchers at Blackpool zoo.

She is unhappy because I use a figure from rewards website saying vouchers could be used at however many venues 'according to the website'. She also doesn't like the fact that she cannot use them for the buy in full rewards, to which I stated that I had never advertised them as clubcard vouchers, or venue specific buy in full tickets
#9
If they're being returned recorded delivery you'll have to sign for them, so while the postie is still at the door ask him to hold on, then open the envelope in front of him so he can be a witness. If you can't do that then film yourself opening the envelope. If there's vouchers missing then get back to the buyer, tell him that you have proof that the vouchers were missing from the envelope, & see what he does/says next.
banned#10
to be honest you have mis sold them and wondering why you think they are going to scam you, when infact it was you that mis sold to them
#11
I also on the listing said, that it may be possible to use them at other rewards as they only stated rewards voucher, but that I was unsure about this. Apparently this is misleading, and that I had said that they could be used for any of the rewards????
#12
Sassie, I did not do this purposely, and will accept the return, and as stated I had invited them to open a dispute, as I had obviously done something wrong. My issue is the bizarre emails, and I just have a funny feeling becaus eof the attitude. I just want to be prepared that's all.

Most likely everything will be fine, but just in case.
#13
cis_groupie
If they're being returned recorded delivery you'll have to sign for them, so while the postie is still at the door ask him to hold on, then open the envelope in front of him so he can be a witness. If you can't do that then film yourself opening the envelope. If there's vouchers missing then get back to the buyer, tell him that you have proof that the vouchers were missing from the envelope, & see what he does/says next.


I will do this I reckon just in case.
#14
to be honest if i was them and received the slightly off email then the reasonable one but the seller was openly telling me to open a dispute rather than just sort the refund i would think the seller was up to something especially if i wasn't clued up on paypal desputes. it just seems both you and the buyer are a little weary of each other just ask them to return recorded open the parcel before you sign and tell them you will send the refund the same day, move the money to your paypal account now. it may be inconvenient for you but it was your mistake
banned#15
recorded delivery will not cover £50 rememeber, should it go missing

Edited By: sassie on Aug 16, 2010 14:27: ..
#16
dmissy13
to be honest if i was them and received the slightly off email then the reasonable one but the seller was openly telling me to open a dispute rather than just sort the refund i would think the seller was up to something especially if i wasn't clued up on paypal desputes. it just seems both you and the buyer are a little weary of each other just ask them to return recorded open the parcel before you sign and tell them you will send the refund the same day, move the money to your paypal account now. it may be inconvenient for you but it was your mistake


Well I can't move the money untill I get paid this week anyway, I want to know what theyt are going to do first anyway. Not going to move £45 into my account, for them to never contact me again, then ahve to transfer it out.

I am dubious of the length of time they are faffing around with this. They got the tickets 3 days after I posted. Apparently called clubcard rewards same day, then took a week to email me, I responded the second I got the email as I was online. Heard nothing again from them for a further 5 days, then again responded within 2 minutes of their email, and nothing back yet.
#17
I know Sassie, but the sale value is only £43.99, so £41 item value refund from RM, them postage costs
[helper]#18
Sassy is correct. Recorded delivery does not cover cash or vouchers so Royal Mail will refund nothing - not even £41.
#19
the reason they dont want to do it thru ebay is prob that they arent covered. check out the help section on ebay & type in ebay buyer protection then about 3rd down on the list is the exclusions.

Exclusions from eBay Buyer Protection

eBay Buyer Protection doesn’t cover services and certain categories of goods, false, abusive or illegitimate claims, or purchases where you have been or may be compensated by another third party. The following purchases are excluded:

* items that violate our Prohibited or Restricted Items Policy
* intangible goods
* custom made items
* airline flight tickets
* eBay classified style listings
* items prohibited or restricted by eBay
* licences
* access to digital content
* anything that’s equivalent to cash (including retail gift cards)

your vouchers are not only excluded, but also its technically against rules to list them as they are non transferable under tescos t&cs so i dont think either ebay or paypal would want to do a refund.

although saying this if the lady cant actually use them for the place that she wanted to use them for you kind of mis-sold. upto you how you feel about whether you refund or not.
#20
LJM
Sassy is correct. Recorded delivery does not cover cash or vouchers so Royal Mail will refund nothing - not even £41.


Ah well, not my responsibility now, they arrived safely to her.
#21
silkymolo
LJM
Sassy is correct. Recorded delivery does not cover cash or vouchers so Royal Mail will refund nothing - not even £41.
Ah well, not my responsibility now, they arrived safely to her.

Morally it is as you missold then and sent a snotty email so it does not paint you in a good light either.

Before you go getting too smug, I'd try not to second guess pp/ebay long given up doing that myself when I have seen them give refunds for non-covered transactions, even cash on collection items where no proof of payment exisits. They basically do as they please.

The buyer could argue you breached listing policies and ebay failed to remove it, so I wouldn't go getting ahead of yourself as you have no seller protection either.

Edited By: tinkerbell28 on Aug 16, 2010 18:16: .
#22
Jimston
the reason they dont want to do it thru ebay is prob that they arent covered. check out the help section on ebay & type in ebay buyer protection then about 3rd down on the list is the exclusions.Exclusions from eBay Buyer ProtectioneBay Buyer Protection doesn’t cover services and certain categories of goods, false, abusive or illegitimate claims, or purchases where you have been or may be compensated by another third party. The following purchases are excluded:* items that violate our Prohibited or Restricted Items Policy* intangible goods* custom made items* airline flight tickets* eBay classified style listings* items prohibited or restricted by eBay* licences* access to digital content* anything that’s equivalent to cash (including retail gift cards) your vouchers are not only excluded, but also its technically against rules to list them as they are non transferable under tescos t&cs so i dont think either ebay or paypal would want to do a refund.although saying this if the lady cant actually use them for the place that she wanted to use them for you kind of mis-sold. upto you how you feel about whether you refund or not.


Well I never, did not know that!

She wanted to use them at a buy in full attraction which you can't do without clubcard vouchers (not reward vouchers).

Have just emailed her again as still no response and asked her to let me know plans before tomorrow before I withdraw my offer of a refund and let her take her chances with a dipute I will quite happily take a neg on the chin as I have over 500 positive feedback.

In all fairness yes I have mis-sold, unintentionally, but I have contacted her several times to try to amend the situation with different options, which she seems to be ignoring just to be quite rude, have offered her a refund, and have put a second set of rewards vouchers on to recoup some funds just in case she will return them (I have listed them absolutely correctly this time though).
#23
tinkerbell28
silkymolo
LJM
Sassy is correct. Recorded delivery does not cover cash or vouchers so Royal Mail will refund nothing - not even £41.
Ah well, not my responsibility now, they arrived safely to her.
Morally it is as you missold then and sent a snotty email so it does not paint you in a good light either.Before you go getting too smug, I'd try not to second guess pp/ebay long given up doing that myself when I have seen them give refunds for non-covered transactions, even cash on collection items where no proof of payment exisits. They basically do as they please.The buyer could argue you breached listing policies and ebay failed to remove it, so I wouldn't go getting ahead of yourself as you have no seller protection either.


I meant if she was to return them and they got lost it's not my responsibility! I sent them and they arrived with proof they arrived. I am not 2nd guessing paypal/ebay whatsoever, and am certainly not smug about the situation. I have quite happily invited her to dispute the situation prior to the information about buyer policy exceptions

I have offered her a refund on more than one occassion, as for seller protection, pah, does it even exist anyway??

The 'snotty' email you refer to was actually what I thought may have had a snotty tone but after re-reading it is not actually that bad. I then reworded the email with the same info so how can that look bad on me. I have responded to her emails every time she has contacted me, more than once to try to prompt some kind of response, with not much luck mostly. I assumed after a day or two she must have changed her mind.

I don't understand the negativity when I have offered the buyer several different options to amend the situation, and provide her with a refund. What this all boils down to is a buyer who wants a refund without returning the goods. In 4 different emails I have asked for the return of the vouchers, at which point I will refund, now I don't think that's unreasonable. However the buyer has made no mention of returning the vouchers despite my prompting, they just want to know when they will get a refund!

Edited By: silkymolo on Aug 16, 2010 19:12: additional info
banned#24
locked at OP request.

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