I have a buyer not happy with an item I have sent, they are requesting a refund, which I have said I will do once returned. However I am a little concerned that the buyer is going to pull a fast one.
What would happen in a dispute if they were to return the item recorded but with nothing or not the full item inside the envelope?
It is £50 in vouchers so weight discrepencies not really applicable.
Anybody had any experience with this? What would ebay/paypal do?
I am a little concerned as they initially said it hadn't arrived (it was at there local PO), when I informed them and gave tracking details I received no response. Then 10 days later they said they were not happy as I had missold the item (I may have done slightly, but by no means on purpose, just went of the info available to me). I replied the same day telling them they could return but would have to wait till resold (maybe a bit cheeky, but would resell quickly as this person purchased them within 30 mins listing on ebay). I told them the other alternative was to open a dispute, I actually invited them to do so. I then later sent another message as I thought I had used a slightly snotty tone, rewrote the message so it sounded nicer, and also suggested of the other options were not to their satisfaction they could always resell on ebay (which is what I do if I am not happy with an item I have received (as long as not broke etc).
Anyway today, 5 days after my two emails I get a really snidey email telling me that they were not happy with a conditional refund (obviously talking about waiting for me to resell), fair play, am ok with that, but they want an exact date that I will refund. Well d'er when I have received the vouchers back!!
I am so annoyed, not quite sure why they have not just started a dispute, which is what I suggested they do. That way paypal puts my account in minus firgures, when I resell it gets topped up!
I kind of had a bad feeling about the sale anyway after receiveing the 1st non-receipt email, they then did not left feedback (which I and most people do after receipt).