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ebay help please?

£0.00 @ eBay
Hey guys, Some1 with 0 feedback who joined yesterday has just purchased my mobile phone on ebay. Now the buyer has already paid the amount via paypal. I am not sure what I should do, but I simpl…
fivefive Avatar
9y, 4m agoPosted 9 years, 4 months ago
Hey guys,

Some1 with 0 feedback who joined yesterday has just purchased my mobile phone on ebay. Now the buyer has already paid the amount via paypal.

I am not sure what I should do, but I simply don't feel safe enough to send the item to the buyer, as it does look like he is trying to scam me on this.

Anyway, I have been wondering what's the best thing to do right now please?
Has anyone been scammed by a buyer who has already paid the amount in full on paypal, but later on being charged back by paypal??

Many thanks,
five
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fivefive Avatar
9y, 4m agoPosted 9 years, 4 months ago
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#1
Why do you believe you are being scammed?
#2
Well, that's based on the fact that this buyer registered only yesterday on the 15th-Nov-2007 and he has no feedback at all. Now he could be a genuine buyer, but I've heard so many ppl saying this before: -

"Or they pay via harvested credit cards or other illegal means which always means you'll find the money being clawed back from you by paypal or your bank several months later, by which time you've sent the goods and forgotten all about the transaction."
#3
Login to your paypal account (open a new window and type in the URL, don't click a link) and check that the payment is definitely in your account, also check to see if the payers account is verified. Did the phone go for about the amount you'd expect it to have? or a lot more?
#4
Are they verified on Paypal?
#5
I have to say this happened to me last year.
The buyer bought my phone and paid by paypal. 3 weeks later paypal told me the payment was taken from a stolen credit card and they clawed the money back from me.

This left me without the phone and also without the money for it.
They were very unhelpful in this situation. I would advise to withdraw the paypal payment straight away and try and get a phone number of the person who has bought the phone so you can ring them, if they are legit they will have no problems doing this.

It could all be totally legit but its always better to err on the side of caution.
:)
#6
I'd only be inclined to think there was a scam going on because it happens so much with mobile phones.

I'd suggest you withdraw all of the money from paypal immediately, as apparantly the person paying you can cancel the paypal transaction and get the money back, unless you have already withdrawn it (Can't remember where I heard that) Once you have the money in your bank account, then send the phone out as per the delivery method you quoted.

Well, that's what I would do anyway :thumbsup:
#7
Withdrawing the money makes no difference, if at any point paypal decide they want it back they will take it back.
#8
if the payers account is not verified, just drop them a friendly email asking them to confirm their address. everybody has to start with 0 feedback sometime and maybe they have waited till now to register because yours was the phone they wanted.
once they have verified their address send the item by, at the very least, recorded delivery and keep all proof of posting, just incase you encounter any problems later.
#9
Starlet
Withdrawing the money makes no difference, if at any point paypal decide they want it back they will take it back.



Well, I've learnt something new today ! You'd have thought they'd have insurance against things like this, rather than leaving the innocent seller out of pocket. Makes the whole Ebay thing quite scary really when you see what goes on when things go wrong :-(
#10
Hey guys,

It was a buy-it-now auction, and he paid the amount i was asking for.

The buyer is a "The sender of this payment is Non-US - Unverified"

I don't think it is a good idea to withdraw the money from my paypal account right now, since I am not going to send him the phone. Just wondering what I should do right now?

Should I refund him the money or wait until they make a claim via paypal?? is there anyway to cancel this transaction, so that i will not be scammed by this buyer?

Also, is there anyway I can claim back the listing fees of the auction??

Thanks a lot,
five
#11
why don't you email and ask him if he can pay via an alternative method as you're aware he's a new buyer. A cheque or postal order, once cleared will be fine, if he's genuine i'm sure he'll understand your worries. If he is and you just decide not to send it withut offering an alternative you're likely to get negative feedback without having mentioned 'terms' on your listing :thumbsup:
#12
Starlet
Withdrawing the money makes no difference, if at any point paypal decide they want it back they will take it back.



Paypal can only take it back if you have money in your paypal acct.

They can however draw money directly from a debit acct but not a credit card only acct.
I no longer have a registered debit card on paypal due to this very reason.

Obviously it means that you will not be able to use that paypal acct again but its better than losing over £200.00 like i did :|
#13
yea, i have been thinking about that, but in this case, should i refund him the money via paypal first or not????

because i dont think anyone would send the money twice... (paypal then cheque just because the seller requests him to...)

and if i refund him the money via paypal, will i be protected ?? as in will paypal still be charging me later on when they realised that the money was taken from a stolen credit card??
#14
fivefive
yea, i have been thinking about that, but in this case, should i refund him the money via paypal first or not????

because i dont think anyone would send the money twice... (paypal then cheque just because the seller requests him to...)

and if i refund him the money via paypal, will i be protected ?? as in will paypal still be charging me later on when they realised that the money was taken from a stolen credit card??



If you are really worried then refund the payment, say you have just noticed the phone is broken, then relist on ebay saying UK buyers only and refuse bids from anyone with 0 rating or feedback.
#15
fivefive
yea, i have been thinking about that, but in this case, should i refund him the money via paypal first or not????

because i dont think anyone would send the money twice... (paypal then cheque just because the seller requests him to...)

and if i refund him the money via paypal, will i be protected ?? as in will paypal still be charging me later on when they realised that the money was taken from a stolen credit card??


No, refund the paypal payment from your paypal account (refund his actual payment, don't send the money as if you were sending him cash, should be a button on the transaction to refund) and explain that as he has no feedback, your happy to sell him the phone if he's willing to either verify the account and resend payment (which proves it's his registered credit card) or send via an alternative method. As you say, if he is a genuine new buyer, he's unlikely to send payment without a refund as is likely to be wary. If you've sent the cash back, u shouldn't be liable if it's a stolen card and you've accepted no money. If he won't pay via another method, you've lost nothing other than time. You'll still have the phone and can claim your fees back from ebay :thumbsup:
banned#16
I think in this situation, I would use your paypal account to refund his money.

Then email him to say you only accept Paypal from verified accounts, which his isnt. Then suggest if he really does want it, he arranges for an alternative method of payment - or better still pay COD.

People believe just because money is in their account, its a safe transaction. That couldnt be further from the truth. I know of someone who received a paypal transfer, which he then sent a laptop by recorded delivery. The address was a derelict building and was signed for. He got no joy from the post office (it was received) nor paypal for the stolen account that was used to pay for it.

I always specify no overseas bidders and verified paypal accounts only in anything I put up. Not that this is very often!
banned#17
i really think what you are doing is bang out of order, we where all new members once, everone has had a first buy as well as a first sale, you should have specified in your lisitings if you didnt want new buyers, and if i was the buyer i would certainly leave you negative feedback and report you to ebay
#18
sassie
i really think what you are doing is bang out of order, we where all new members once, everone has had a first buy as well as a first sale, you should have specified in your lisitings if you didnt want new buyers, and if i was the buyer i would certainly leave you negative feedback and report you to ebay


here here!
#19
agree with sassie

you should contact the guy, and explain your concerns, ask him to verify his paypal account to prove it, also mention the possibility of using a bank transfer, or cheque, PO, and once cleared you will send the phone

You will probably have no problems at all, and a genuine buyer will not be worried about this, as he has to start somewhere
#20
When you first started using ebay how many feedback did you have? Did you bypass the system and start with 10 positive? If I was the buyer I would be well hacked off with you as a seller. When I first started buying from ebay I didnt open either a ebay nor a paypal account until I NEEDED to. You can't get verified in an instant it takes time.

strick206
and a genuine buyer will not be worried about this, as he has to start somewhere

No people really dont mind being treated as though you was trying to rob your granny, its part of everyday life!
#21
if he really turns out to be a scammer, and he got my phone, and paypal take money out from my account... then who is gonna cover my losses??
#22
send by recorded delivery - then someone must sing for it and the phone can be traced - then you have proof of delievery if he does try to scam.
#23
the buyer's address is "confirmed" but not verified -does that make a difference to the security of the account?
#24
vengod
send by recorded delivery - then someone must sing for it and the phone can be traced - then you have proof of delievery if he does try to scam.


so? he got the phone, paypal will charge the money from my paypal account, that's it, where can i get my money back?

as if u are gonna get ur money back by calling the police...
#25
just speak to the buyer, tell them your concerns and speak to them on the phone...if they seem genuine fair enough, if they don't, you will still have your phone. They should have to convince you, they are not verified, and the ball is in their court to prove themselves
#26
Just remember if youre not happy sending it dont do it,

paypal wont give a to$$, ive been scammed for 160 quid and i sent paypal proof of posting etc and they just awarded the money back to the buyer, i had no money in the paypal account so they took it from my bank leaving me to go overdrawn,

paypal are ******s remember that,

but make sure you explain to the buyer your concerns and hopefully something can be arranged
#27
right, just an update, i have refunded him the amount via paypal, and request him to send me a cheque instead, and he agreed on it, then he said this: -

"Hi, there
Can I just transfer 120pounds from my bank account to your bank account directly, Because I don't know how to use the cheque.Sorry about that. "

thanks a lot
#28
just read this thread, please keep us updated as to what happens...

Please are so quick to say that you are out of order but it's your money and these people won't be so quick to cover your losses should it go wrong.

If the adress is of 'confirmed' status, I think that means that the address you are sending to is the same as the card billing address so I would be quite confident with that.

With low/zero raters I have waited until the money has reached my bank account before sending it, this has worked for me so far, though I understand that it can come back later.
#29
fivefive
right, just an update, i have refunded him the amount via paypal, and request him to send me a cheque instead, and he agreed on it, then he said this: -

"Hi, there
Can I just transfer 120pounds from my bank account to your bank account directly, Because I don't know how to use the cheque.Sorry about that. "

thanks a lot


Did your buyer pay over the odds for this mobile or did it go for around the current market value ?

If your buyer wants to pay you by Bank Transfer from a UK bank then it's almost certain they are OK.

Is his address a legitimate UK one ? (use Google Earth or similar)
Use http://www.royalmail.com/portal/rm/postcodefinder?catId=400145&pageId=pcaf_pc_search&gear=postcode to match up the address you have with the postcode.

Ask him for a landline number and phone him.

Let him pay by Bank Transfer then go into your bank Monday and ask them how long a bank transfer takes to clear and can it be clawed back. There are certain circumstances but I think they can be Bank specific.

Bottom line is it's your phone and your money, be safe :)
#30
Tell him to go into a bank and they will show him how to use a cheque.

why is he sending £120?
#31
my advice would be to transfer the money into your bank account or use it that way if he tries to scam you when ebay try to take your money back put a block on your account

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