Ebay Help Please ............ :) - HotUKDeals
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Ebay Help Please ............ :)

dvdaddict Avatar
6y, 1m agoPosted 6 years, 1 month ago
Hi whats my best way to resolve an issue on ebay. A buyer Has not recieved there item I sent on the 15th Oct (2nd class) which is a shame as it shall be my first item to get "lost". Luckily Ive kept all reciepts and even obtained a certificate of posting. But see the buyer Is becoming one smartarse and I presume its because there a Powerseller (and the fact sellers have no rights) There clearly wanting a refund but I dont feel im responsible. Even the buyers own listings state at the bottom that they will not be held responsible 4 royal mails mishaps and they would "assist" with making a claim by forwarding all reciepts ect! yet they claim I have to make the claim with RM.
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dvdaddict Avatar
6y, 1m agoPosted 6 years, 1 month ago
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2 Likes #1
You are responsible in ensuring the item reaches the buyer as you have the contract with royal mail and therefore you must claim

Think about how you would feel if you were in their position

You cannot prove it has been delivered

If they open a dispute you will lose.

You need to refund then claim from royal mail.

Next time send via recorded delivery in order to prove receipt by the buyer


Edited By: boothy on Nov 02, 2010 07:40: Nnjj
#2
to be honest i think even when people say they will not be held responsible for missing items etc it doesnt really mean much, paypal and ebay will no doubt side with the buyer and refund them if you dont. i dont know if you refund postage or not. ebay has gone worse i think, i always send things recorded now but even then you cant guarantee the postman will get it signed for. i hope you get it sorted and dont end up out of pocket,
banned#3
Agree with boothy.
They paid for something from you, they haven't got it. If you ordered something from amazon and it didn't arrive, would you be happy if they said 'we'll send you proof of postage, you sort it out'?

Just claim from RM for the lost package and refund.

How is the buyer being a smartarse ?

Edited By: colinsunderland on Nov 02, 2010 07:42: x
#4
boothy
You are responsible in ensuring the item reaches the buyer as you have the contract with royal mail and therefore you must claim

Think about how you would feel if you were in their position

You cannot prove it has been delivered

If they open a dispute you will lose.

You need to refund then claim from royal mail.

Next time send via recorded delivery in order to prove receipt by the buyer



This about sums it up.
banned#5
of course you have to refund as buyer hasnt received their items.
#6
Ok thanks for the advise - Ive been in this situatiion a few times as a buyer but never been given proof that the item was posted when a paypal claim was made therefore I got an outright refund. Are Royal Mail Claims often successful? and do they take a long time? Ive never implied that they will have to make the claim its just i felt annoyed that there own listings stated this.
We live and learn :) recored mail it is then ..... for a £1 lol
#7
Don't forget royal mail give you automatic insurance upto £41. As you have proof if posting go in and start the refund process.
#8
Sorry forgot the link

http://www.postoffice.co.uk/portal/po/content1?catId=19100176&mediaId=19100216

I never use special delivery for items less than £41, no point. Just always get proof of posting.

Oh and refund your buyer.
#9
dvdaddict
Ok thanks for the advise - Ive been in this situatiion a few times as a buyer but never been given proof that the item was posted when a paypal claim was made therefore I got an outright refund. Are Royal Mail Claims often successful? and do they take a long time? Ive never implied that they will have to make the claim its just i felt annoyed that there own listings stated this. We live and learn :) recored mail it is then ..... for a £1 lol

If you've made claims yourself before.why do you think you're not responsible here ?

As you say previously sellers haven't got any proof of delivery so you've had refunds,the same applies here,you only have proof of posting,NOT proof of delivery.

Just refund them.(_;)
banned#10
JediLard
Don't forget royal mail give you automatic insurance upto £41. As you have proof if posting go in and start the refund process.

no need to go in a PO

http://www.royalmail.com/portal/rm/customerservice2?catId=69800733&mediaId=70700722
#11
Although,i would scan the proof of posting and send it to the buyer,then refund,that way they at least know you're telling the truth and it has been sent.
#12
RM is really slow (as in ridiculous bad) in my area since last week, so better phone up their local sorting office yourself and see.
#13
heovang
RM is really slow (as in ridiculous bad) in my area since last week, so better phone up their local sorting office yourself and see.

I know what you mean,i've had an item turn up after two weeks too,trouble is,in this case,if the OP is being "funny" with the buyer and it does arrive now,they ain't likely to tell him.
#14
Did you put your address on parcel too(sender) cos same thing happened to my son he sent camcorder but didnt know buyer was going on holiday and when he got back no card had been left,contacted his local sorting office but nothing there, son arranged it with buyer that would make a claim then would refund him once he receives claim money(luckily was patient buyer) but 4 weeks later the parcel came back to son (not called for sticker on it) but buyer had nothing through his door,he cancelled claim and sent parcel again (recorded) and it arrived safely, but you have to give it 15 days before you can make a claim but it pays to put senders address on it.
#15
Don't know if this helps but I always state this on listings. Which I saw on someone elses listing and copied. I've not had any problems as yet tho.

Proof of Posting is always obtained. If an item has not arrived within 15 days of dispatch we will assume it is lost. We will submit a claim to Royal Mail and once the claim has been proved successful, we will then refund the item fee only, we do not refund postage costs. Please note it can take up to 40 days for Royal Mail to process this claim.
#16
lovelylinziloo
Don't know if this helps but I always state this on listings. Which I saw on someone elses listing and copied. I've not had any problems as yet tho.

Proof of Posting is always obtained. If an item has not arrived within 15 days of dispatch we will assume it is lost. We will submit a claim to Royal Mail and once the claim has been proved successful, we will then refund the item fee only, we do not refund postage costs. Please note it can take up to 40 days for Royal Mail to process this claim.


You don't refund postage costs !!!!!!!!!!!

You should refund it ALL if it goes missing, why should the buyer loose out.

Some dodgy Ebay sellers on here isn't there
#17
lovelylinziloo
Don't know if this helps but I always state this on listings. Which I saw on someone elses listing and copied. I've not had any problems as yet tho.

Proof of Posting is always obtained. If an item has not arrived within 15 days of dispatch we will assume it is lost. We will submit a claim to Royal Mail and once the claim has been proved successful, we will then refund the item fee only, we do not refund postage costs. Please note it can take up to 40 days for Royal Mail to process this claim.




You should be banned from eBay


However what you have wrote is a total load of crap as you have to abide by ebay and paypals terms and conditions and not some dosgy ones that you write in your item description

Hope you get banned soon....

Love

Boothy


Edited By: boothy on Nov 02, 2010 17:48: Kko
#18
lol @ boothy :)

i have only had one issue of lost item with ebay in 600+ sales/buys
i refunded the cost inc p+p 14 days after postage. ( proof of postage certificate does not give proof of delivery ) if the cost of the item was more than £30 i would send by recorded and state that in the listing. as this was a small fairly cheap item i refunded the buyers money and claimed through RM - took just 2 weeks to get the money paid back to me - although i claimed the price to buy the item new ... no point me being out of pocket !
#19
Thamks for all the info i've refunded the buyer FULL PRICE & P&P! lol as the time given by RM has surpassed. Sounds as tho the claim process is simple and relitively quick. I shall sleep well tonight knowing im a honest seller :) Little rant over this morning but it was early im not normally like that honest..... ;)
banned#20
lovelylinziloo
Don't know if this helps but I always state this on listings. Which I saw on someone elses listing and copied. I've not had any problems as yet tho.

Proof of Posting is always obtained. If an item has not arrived within 15 days of dispatch we will assume it is lost. We will submit a claim to Royal Mail and once the claim has been proved successful, we will then refund the item fee only, we do not refund postage costs. Please note it can take up to 40 days for Royal Mail to process this claim.

Added to my 'members to avoid' list! What a crap attitude!

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