Hi whats my best way to resolve an issue on ebay. A buyer Has not recieved there item I sent on the 15th Oct (2nd class) which is a shame as it shall be my first item to get "lost". Luckily Ive kept all reciepts and even obtained a certificate of posting. But see the buyer Is becoming one smartarse and I presume its because there a Powerseller (and the fact sellers have no rights) There clearly wanting a refund but I dont feel im responsible. Even the buyers own listings state at the bottom that they will not be held responsible 4 royal mails mishaps and they would "assist" with making a claim by forwarding all reciepts ect! yet they claim I have to make the claim with RM.