ebay help please :( - HotUKDeals
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ebay help please :(

mostwanteddirect Avatar
5y, 9m agoPosted 5 years, 9 months ago
hello everyone just a quick question i sold a waybuloo toy on ebay for £10 and i got this message from the buyer

hi there i am very sorry but i dont want this item as its only 14.99 in argos and that it new .. sorry 2 mess you about.

i dont know what to say to them i dont want to be nasty as i dont want a back feedback , is there a way i can cancel the auction even after it has finished ? any help would be appriciated

thankyou deanne x
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5y, 9m agoPosted 5 years, 9 months ago
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[mod] 3 Likes #1
You can send a mutual cancelation........can't link to eBay so search in their help section for the link.

Personally i'd give them A NPB strike and if they leave you a neg it would be removed as they didn't carry through the transaction.
#2
oO tell him/her to go stuff themself and pay up cos you are skint and thanks to him/her have ebay fees to pay
#3
Just remind them that they entered a legally binding contract, and if they don't pay report them as a non-paying bidder, not too much else you can do.

Edited By: jah128 on Feb 28, 2011 20:08
#4
That's the problem with ebay, it's too much buyer friendly and they can get away with stuff like that, happened to me loads of times.

if you don't want bad feedback, just tell them it's fine and not to worry, & just resell it.

otherwise you could call them names, report them to ebay for not paying, claim a refund on the ebay costs. They'll probably leave you negative for that. lol
#5
God people are so annoying when they dont pay up, i had it with some trousers, emailed them probably 4 times and never replied..they could have said to me sorry dont want them....arrhhh its annoying.. hope you get it sorted
1 Like #6
I guess they haven't paid - you need to choose 'resolve a problem' on the More Actions drop down menu and see if you can cancel - you can leave notes about why ie. they won't go through with sale and you will get your fees back.

Do you have a second bidder you could offer as second chance offer to?
#7
Syzable
You can send a mutual cancelation........can't link to eBay so search in their help section for the link.

Personally i'd give them A NPB strike and if they leave you a neg it would be removed as they didn't carry through the transaction.


didn't know you could do that, i thought ebay didn't remove feedback easily.
1 Like #8
Just mutually cancel the transaction through eBay. You will get you Final Value Fees credited back to your account. Treat them how you'd like to be treated. No fuss, no hassle.
#9
thanks everyone i dont dare be horrible to them :( ive got 500 good feedback and i dont want that little crettin to ruin it !! ive said they have changed there mind so hopefully it will be sorted :)
[mod]#10
r4ge
Syzable
You can send a mutual cancelation........can't link to eBay so search in their help section for the link.

Personally i'd give them A NPB strike and if they leave you a neg it would be removed as they didn't carry through the transaction.


didn't know you could do that, i thought ebay didn't remove feedback easily.


They do in these instances. If they are a NPB then it's a doddle to get removed.
#11
peodude
Just mutually cancel the transaction through eBay. You will get you Final Value Fees credited back to your account. Treat them how you'd like to be treated. No fuss, no hassle.


But not listing fees. I don't buy the 'treat them how you'd like to be treated', they clearly bid on an item in full knowledge of what that means and then changed their mind, something that isn't allowed.

Do they have anything for sale at the moment? (_;)

Edited By: jah128 on Feb 28, 2011 20:20
[mod]#12
mostwanteddirect
thanks everyone i dont dare be horrible to them :( ive got 500 good feedback and i dont want that little crettin to ruin it !! ive said they have changed there mind so hopefully it will be sorted :)


Not having a go at you but because of people letting them off with things like this then they get away with it time and again, and often because people think that they can get negged for it when the can't.

As it stands you will now get your FVF refunded but not the listing fee so you end up out of pocket and they get to do it again.

Whereas if people didn't let them off and they got reported then they'd have their account closed for repeat offences.
banned#13
Syzable
mostwanteddirect
thanks everyone i dont dare be horrible to them :( ive got 500 good feedback and i dont want that little crettin to ruin it !! ive said they have changed there mind so hopefully it will be sorted :)


Not having a go at you but because of people letting them off with things like this then they get away with it time and again, and often because people think that they can get negged for it when the can't.

As it stands you will now get your FVF refunded but not the listing fee so you end up out of pocket and they get to do it again.

Whereas if people didn't let them off and they got reported then they'd have their account closed for repeat offences.


agreed. Wish it was a legally binding contract as I would take a couple to court for the fun of it, however, contrary to popular belief, it isn't :(
#14
jah128
But not listing fees. I don't buy the 'treat them how you'd like to be treated', they clearly bid on an item in full knowledge of what that means and then changed their mind, something that isn't allowed.


No, but you will get a free relist.

I don't see the problem with cancelling. I've done it before when i used to use eBay. As long as you're quick and upfront about it, then it isn't usually a problem. I even got positive feedback from it.
#15
i only started it at 99p so i dont have any listing fees ( that i know off ebay probally charged me a hidden fee or some thing !) i dont know why i use ebay soooo much hassle :)
#16
colinsunderland
agreed. Wish it was a legally binding contract as I would take a couple to court for the fun of it, however, contrary to popular belief, it isn't :(


Has it been 'proven' that it isn't? I'm well aware that there have been no\few examples of successful court cases, but it seems odd that ebay can continue to insist it is legally binding if the contrary has been proven...
#17
peodude
No, but you will get a free relist.

I don't see the problem with cancelling. I've done it before when i used to use eBay. As long as you're quick and upfront about it, then it isn't usually a problem. I even got positive feedback from it.


What if it doesn't sell second time round? What if the buyer chooses not to accept the mutual relist? What about an 'extra' fees that the seller may have had (regardless of whether they did, there is a principle here as Syzable points out...)
1 Like #18
Well I think at least they had the decency to email you and provide a reason why they don't want to pay! Unlike other eBay buyers who bid n never pay and u have 2 wait 7 days for eBay to find in your favour! I would mutually withdraw from the sale (then no fb can be left) and just relist!

Good luck :)
#19
blimey, 500 feedback and you dont know how to cancel the transaction?
#20
jah128
Just remind them that they entered a legally binding contract, and if they don't pay report them as a non-paying bidder, not too much else you can do.

Doesn't make a blind bit of difference as it even states on the eBay help pages that you cannot force a buyer to complete a transaction and as mentioned by others eBay is very buyer friendly as you will get some buyers who use the trick of holding out on hitting you with a negative feedback.

At the end of the day all that eBay care about is their revenue as their customer service us awful and as long as they are making money they don't care. I had a buyer use buy it now on a rare Japanese magazine I had and refused to pay and left me a negative feedback because he didn't want to pay the price he agreed with buy now and finally got my fees back from eBay but wouldn't remove the ad feedback.

The easiest thing to do is a mutual agreement not to complete the sale and the buyer didn't want it so you get your fees back and just put it down to experience as can see you gettin laughed at taking someone to court

Edited By: NFS on Feb 28, 2011 21:12
#21
I always check out negative feedback, so you should just put a response to any negative they leave you.
[mod]#22
Randa1
I always check out negative feedback, so you should just put a response to any negative they leave you.


Again........if they leave negative you get it removed really easily in minutes as they are not permitted to leave feedback for a non transaction.
#23
OP, A t least di ck turpin wore a mask
suspended#24
Syzable
You can send a mutual cancelation........can't link to eBay so search in their help section for the link.

Personally i'd give them A NPB strike and if they leave you a neg it would be removed as they didn't carry through the transaction.


This is the best advice OP.

I don't believe its legally binding as they haven't paid for it, and even if it is your not seriously going to take this to court over a tenner.

Just follow sy's advice and move on. I know its annoying when people do this but thats life.
banned#25
jah128
colinsunderland
agreed. Wish it was a legally binding contract as I would take a couple to court for the fun of it, however, contrary to popular belief, it isn't :(


Has it been 'proven' that it isn't? I'm well aware that there have been no\few examples of successful court cases, but it seems odd that ebay can continue to insist it is legally binding if the contrary has been proven...


The question should really be, has it been proven it is. You can't really prove a negative.
Ebay say a lot, doesn't mean its true. Look at their take on teh DSR's for example!
1 Like #26
NFS
Doesn't make a blind bit of difference as it even states on the eBay help pages that you cannot force a buyer to complete a transaction and as mentioned by others eBay is very buyer friendly as you will get some buyers who use the trick of holding out on hitting you with a negative feedback.

At the end of the day all that eBay care about is their revenue as their customer service us awful and as long as they are making money they don't care. I had a buyer use buy it now on a rare Japanese magazine I had and refused to pay and left me a negative feedback because he didn't want to pay the price he agreed with buy now and finally got my fees back from eBay but wouldn't remove the ad feedback.

The easiest thing to do is a mutual agreement not to complete the sale and the buyer didn't want it so you get your fees back and just put it down to experience as can see you gettin laughed at taking someone to court


Nobody said take them to court; but reminding them of what ebay themselves say, and following ebay's non-paying bidder process if they don't pay does make a 'blind bit of difference'. Its daft how many people whinge about ebay being too buyer friendly with too many people non-paying and then don't follow the procedures in place and instead opt to mutually cancel...
banned#27
jah128
NFS
Doesn't make a blind bit of difference as it even states on the eBay help pages that you cannot force a buyer to complete a transaction and as mentioned by others eBay is very buyer friendly as you will get some buyers who use the trick of holding out on hitting you with a negative feedback.

At the end of the day all that eBay care about is their revenue as their customer service us awful and as long as they are making money they don't care. I had a buyer use buy it now on a rare Japanese magazine I had and refused to pay and left me a negative feedback because he didn't want to pay the price he agreed with buy now and finally got my fees back from eBay but wouldn't remove the ad feedback.

The easiest thing to do is a mutual agreement not to complete the sale and the buyer didn't want it so you get your fees back and just put it down to experience as can see you gettin laughed at taking someone to court


Nobody said take them to court; but reminding them of what ebay themselves say, and following ebay's non-paying bidder process if they don't pay does make a 'blind bit of difference'. Its daft how many people whinge about ebay being too buyer friendly with too many people non-paying and then don't follow the procedures in place and instead opt to mutually cancel...


+1

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