A fortnight ago i advertised an item on Ebay but i made a mistake in the listing (teach me to do it late at night) and i was meant to offer a percentage to charity. This is stated in the listing but didn't realise i was meant to actually sign up to the charity site. Doh!! Anyway i was subsequently suspended for 14 days (from the 19th April) and as the 14 days have passed, i replied to the emails (a couple of times now) but i have had no reply. Shouldn't i at least get one of their confirmation emails or how long does reinstating an account actually take?
Thanks for any advice.
Edit: Meant to add, i included all the info they wanted such as address, telephone number etc.