Bought an item on 1st and I finally got it today, but it arrived with a crack in (was a lampshade) and with a bit missing.
The bit missing is not in the package and there were no rips in the package but after messaging the seller they say it is down to me to claim with Royal Mail - is this right? I'd always assumed the seller had to initiate the process and the buyer help out with evidence?
Basically the seller has relieved herself of all responsibilities and I have the message saved stating this - I opened a Paypal dispute (SNAD) and within the hour she escalated this to a claim without a discussion.
I have kept the packaging as proof (small layer of bubble wrap & plastic mailing bag)- but unsure where I stand? Anyone been in this position before? As a seller I'd have asked to see pictures and started a RM claim....but obviously thats not going to happen here....
Rep will be given for any help given :)