Ebay item Lost in post, Can i claim back fees? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Ebay item Lost in post, Can i claim back fees?

£0.00 @ eBay
I sent an item in the post and it was lost, so ive had to refund the buyerr. Can i get the fees from Ebay back? and if so how? Read More
Jetpac Avatar
7y, 11m agoPosted 7 years, 11 months ago
I sent an item in the post and it was lost, so ive had to refund the buyerr.
Can i get the fees from Ebay back? and if so how?
Tags:
Other Links From eBay:
Jetpac Avatar
7y, 11m agoPosted 7 years, 11 months ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
banned 1 Like #1
i wouldnt have thought so

you of course got proof of postage when you sent it, therefore you can claim RM for the postage fees

you DID get proof didnt you?
#2
aye i did, always do :P
and i didnt mean the postage fees, i meant the fees from ebay for the listing and sale.
banned#3
Royal Mail then

not eBays problem
#4
Okie, Ta.
1 Like #5
Jetpac
Okie, Ta.


can't you somehow do a mutual retraction of sale with the buyer, and give the reason it was lost in the post, this should then give your ebay fees back
1 Like #6
if you have gone through ebay / paypal with item - you should get your fees back

refund from paypal - you get your fees returned

then on ebay put in an amicable cancelled item (seller has to respond to this) you should get your fees back

edited

as fwibble says
#7
Its not your problem the item went missing no way would i refund.
As a minimum i would always get proof of posting.
On any auction i also would offer normal, recorded and registered the the buyer has the option of choosing the level of cover.

Again [COLOR=Red]NO WAY WOULD I HAVE REFUNDED.[/COLOR]
#8
the seller would have had No choice but to refund, once paypal get involved your helpless, unless you can prove it was delivered
banned#9
you dont claim money back from ebay for a lost item, they didnt send it. You claim from Royal Mail. they are responsible for sending the item.
x
banned#10
timber
Its not your problem the item went missing no way would i refund.
As a minimum i would always get proof of posting.
On any auction i also would offer normal, recorded and registered the the buyer has the option of choosing the level of cover.

Again [COLOR=Red]NO WAY WOULD I HAVE REFUNDED.[/COLOR]


nice
if you buy a tv from a shop and the courier loses it would you accept it if they told you, tough, im not refunding you?
#11
timber
Its not your problem the item went missing no way would i refund.
As a minimum i would always get proof of posting.
On any auction i also would offer normal, recorded and registered the the buyer has the option of choosing the level of cover.

Again [COLOR=Red]NO WAY WOULD I HAVE REFUNDED.[/COLOR]


I am a responsible seller, let me know your ebay id so i can never buy from you.
the seller is responsible for all postage, REGARDLESS of whatever way it is sent. You have to make sure the postage costs can cover whatever you send.

it was sent international so it cannot be signed for without large costs.
Paypal would have forced a refund and id rather not have to go to that length and have that against my record,

How do a mutual retraction of sale?

fwib,tinks + holly have some rep :)
#12
How do a mutual retraction of sale?


when you do refund on paypal - it automatically kicks it back to ebay as a non paid item

click on non payment and drop down - says something like - seller and buyer mutually agree

let the buyer know what you are doing - he has got his refund so hopefully wont mind clicking ot agree to cancel -

good luck
1 Like #13
timber
Its not your problem the item went missing no way would i refund.
As a minimum i would always get proof of posting.
On any auction i also would offer normal, recorded and registered the the buyer has the option of choosing the level of cover.

Again [COLOR=Red]NO WAY WOULD I HAVE REFUNDED.[/COLOR]


Lol i think you have just destroyed any hope of someone buying anything from you here
MASSIVE FAIL!!!!!!!!!!!!!!!!
#14
tinkerbell28
Go through the dispute consol in pp, but tell the buyer to tick the agree, and what you are doing it for, to refund them and your fees so they don't get funny.
Well done you, I love ebay threads it always shows the good sellers, you can buy in confidence from here on the fs/t.


Thanks :)
#15
Ok im being dumb i cant find where to do it tinks.
I have refunded the money but i am lost with doing a mutual withdrawal!
#16
tinkerbell28
Will pm you a link.


Ahhh
thanks tink.

EDIT: Got it working. Thanks all!
#17
just a query now that ebay as implemented mandatory free postage on dvds and other items, how can you add recorded delivery when your not allowed to do this? how can sellers be protected if they cant add protection like recorded ? or have i got it wrong
#18
what if u just want to add recorded signed for into your costs, and the buyer wants special delivery surely it be better to have the option to choose what people want, also yourself, think ebay havent really thought this one out but thats ebay for u

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!