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Ebay new Feedback system rant!

sarah3585 Avatar
8y, 6m agoPosted 8 years, 6 months ago
Well if you are an ebay seller and haven't already heard we can no longer give buyers negative or neutral feedback. Only positive or nothing. Ebay say it's so that buyers won't be afraid of leaving negative feedback to sellers that would do the same to them out of spite.

Today a buyer contacted me saying they no longer want the five items they bidded on yesterday, not one but five! I can't even leave them negative feedback now, but they can me. How is that right??? If I kick up a fuss with the buyer they can just threaten me with negative feedback.

To add to it neutral feedback's are now they same as negatives so my 100% feedback has dropped to 98%.
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sarah3585 Avatar
8y, 6m agoPosted 8 years, 6 months ago
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#1
OMG PM the 5 items and I'll see if I'd like to buy any of them- at least you won't lose out
#2
I'd say **** your feedback and threaten to take out a county court summons on the fool. I think feedback has been made pretty much redundant by the new rules, so I'd make them pay. Remember bids are legally binding in a court of law.
#3
That takes the mick! :x
#4
I buy and sell on ebay and i dont agree with this new rule at all. As you say buyers can change their mind now without it impacting on their feedback standing. I have been scammed a few times as a seller and this will make it even easier for the scammers out there to continue their work :-(
#5
Occurences like this prove that the new Feedback system is an utter farce, Ebay have only done it to boost their profits even more as more people with 100% feedback means more sales for them, that's why it also only shows the last 12 months too.
#6
Have already stopped selling due to the new rules - just not worth it any more. I only ever sold low value items anyway and by the time listing fee's and Final value fee's are paid it left very little profit for me. With the new feedback rules its just not worth the hassle for the sake of a few quid.
#7
If he wins them open a dispute and file a seperate UPI for each item. With 5 upi's against him he might be suspended.

I am almost certain if a none payer leaves neg feedback ebay will remove it for you.

But do agree it is a strange decision by ebay to take the feedback down this route.

Better idea would have been not to reveal any feedback until both parties had submitted theirs.
#8
Ive just been suspended from ebay for not paying the £2.50 i owe them in sellers fees.
#9
I think the best option is to issue a non-paying bidder strike against all items. The buyer will have to state the reason why they no longer want the goods - and if they state they've changed their minds and the goods were bought on auction (not buy it now), you will be able to close the strike off and the buyer will be issued a NPB. Hopefully they will fail to respond to this, so will be unable to leave feedback.

They will then find themselves blocked by the use of the new buyer requirements. Many powersellers have already set this up on their listings in an attempt to prevent feedback blackmailers.

Many buyers aren't aware that this will be in place and seem somewhat surprised to receive a NPB alert and are even more surprised when they are informed that they will be blocked from many auctions!
#10
I think it's excellent news...

So many sellers think they can get away with ripping people off...

As a buyer, you leave feedback which shows what the whole experience was like...

Then you get bad feedback for paying quickly and you are left lies...

This should have been like this along time ago...

This will help to sort out the terrible sellers...
banned#11
forharry
I think it's excellent news...

So many sellers think they can get away with ripping people off...

As a buyer, you leave feedback which shows what the whole experience was like...

Then you get bad feedback for paying quickly and you are left lies...

This should have been like this along time ago...

This will help to sort out the terrible sellers...


And help the bad buyers even more
#12
deathtrap3000
Ive just been suspended from ebay for not paying the £2.50 i owe them in sellers fees.


lol u know they will take u to court for it dont u.... it's their party trick nowadays
#13
These new rules are great for buyers they now have the upper hand but good sellers are being punished and non paying buyers are given more reasons to mess us around which isn't right.
I use to be a big ebay seller but since the fee rises I now just sell stuff I want to get rid of from around the house. This new feedback system gives me even more reason.
#14
jackt010
lol u know they will take u to court for it dont u.... it's their party trick nowadays


:thinking:WAH!!!

I dont wanna go to court over £2.50.
#15
The new feedback system is a joke. Feedback should be able to be left by both the seller and the buyer and you should be able to leave honest and factual feedback.

What is the point in feedback if it is restricted?!
#16
well thank you Mr Neutral my 99.4% feedback has now dropped to 98.1% because some people didn't like my postage costs even though my postage is always clearly stated in all my auctions, so what do they do, well instead of doing "hey i disagree with his postage i will take my customs elsewhere" they do business and then choose to ruin my feedback. is that considered a rant?
#17
DTR
I'd say **** your feedback and threaten to take out a county court summons on the fool. I think feedback has been made pretty much redundant by the new rules, so I'd make them pay. Remember bids are legally binding in a court of law.


Ebays auctions arent legaly binding surely???? Sure your breaking ebays t&c's by dropping out but id doubt very much its a matter for the law!

The new feedback systesm is hardly ideal , but in general it will cut down HUGELY on the amount of people havingtheir feedback totally ruined by foreign sellers who leave like for like negs when they supply fake or dubious products!
#18
deathtrap3000
:thinking:WAH!!!

I dont wanna go to court over £2.50.


seriously they tried to take me to court for 51p!!!! yes 51p! i just paid it in the end i think thats what they work on!:x
#19
I wonder whether it will make sellers improve their performance given the 'extra pressure' on them now.

(Not saying the OP needed to improve) just a general statement.

Let's face it ebay has become a bit of a joke lately and they need to improve it a great deal.

Do you think in general the problems arise from bad sellers or bad buyers.

I guess if you mostly sell it is bad buyers and if you buy it is bad sellers.
1 Like #20
Jumpingphil
Does anyone know of any one being taken to court and winning on this?
How would you prove who actually did the bidding. They would just say "my young son/daughter did it when I wasn't looking"
I think it would be nigh on impossible to take some one to court on this.
.


I know people who have had sucess going through court, although it very rarely gets that far. i have never had the need to as a threat has always got me my money.

The bid would still be legally binding, unless the account had been hacked by an outside source, in which case this would have to be proven. Also the OP has messages saying the buyer no longer wants the items. These bids can be enforced very easily.

Search 'money claims online' through google to find the appropriate site.

EDIT for Kungfu: Ebay bids are legally binding under UK law. If taken to court you are almost guarunteed to win. Even if the listing is incorrect. The bid still stands and you would get your money (plus court fees).
#21
ok back to the OP please peeps.

Do you think the changes will be reversed if unsuccessful?
#22
greg_68
ok back to the OP please peeps.

Do you think the changes will be reversed if unsuccessful?


No...

I'm sure this will stay now...

This will improve it for more buyers...
#23
greg_68
ok back to the OP please peeps.

Do you think the changes will be reversed if unsuccessful?

no one went off subject..and nope! I have been selling on ebay for just under 5yrs now. ihave 100% feedback and now i feel thats in jepordy. I have been ripped off by buyers before and now if it happens again what am i suposed to do? Shouldn't both sides be able to leave feedback based on their experiences? So efectivley ebay are now saying that a buyer will never have a bed experience? the whole thing is a joke and i can now barely be bothered to sell on there anymore. I used to run a 'novelty' buissnes with my partner, 3000+ per year. Those days are long gone.
#24
greg_68
I wonder whether it will make sellers improve their performance given the 'extra pressure' on them now.

(Not saying the OP needed to improve) just a general statement.

Let's face it ebay has become a bit of a joke lately and they need to improve it a great deal.

Do you think in general the problems arise from bad sellers or bad buyers.

I guess if you mostly sell it is bad buyers and if you buy it is bad sellers.


I buy and sell on ebay greg and to be honest its always the buyers that are the worst and as a seller i have been screwed so many times by Paypal and bad buyers 9seemingly working in unison) :-D
#25
Why do a lot of sellers think that this is so bad.

If you sell according to the rules and sell exactly as described I find it hard to beleive you will have that many problems that it makes you want to give up.

I am not that worried, you always had bad buyers on ebay and still will.

I guess it may be good for the sellers that do stick with ebay though, less competition.

Is this something that may just blowover and we are all a bit too worried about it.

A bit like feedback, sellers worry far too much about negative feedback, when was the last time you didn't buy something from a seller because they had 1 or 2 negative feedbacks and 100+ positive ones
#26
greg_68
Why do a lot of sellers think that this is so bad.

If you sell according to the rules and sell exactly as described I find it hard to beleive you will have that many problems that it makes you want to give up.

I am not that worried, you always had bad buyers on ebay and still will.

I guess it may be good for the sellers that do stick with ebay though, less competition.


I still have 100% and have been a good seller but as mentioned i have had a lot of bad buyers and now that they are "safe" from feedback then they will almost definately abuse the system
#27
Actually don't know why I am bothering now as I going to stop selling on Ebay as it is far too expensive now and as mentioned been done over by paypal (and I hope that is not now taken as deformation by paypal) otherwise HUKD will have another load of legal letters:whistling:
#28
forharry
No...

I'm sure this will stay now...

This will improve it for more buyers...


I don't think it will improve it for buyers. Many honest and reputable sellers are simply chucking in the towel because it's just not worth the hassle of selling on ebay. In the end you'll be left with bad sellers who frankly couldn't care less about a few negative comments or those who simply set up new accounts, obtain feedback by dubious means and then rip customers off.

I'm not sure why buyers think the transaction ends once they've paid. If they are a good customer, they will let the seller know that goods have been received and are as expected before any feedback is left. How can a seller be sure that a buyer is a good customer just because they've paid? I've had a few customers that have paid immediately, I've sent the goods and they've then reversed the transaction, keeping the goods and leaving me out of pocket, so why would I want to leave positive feedback upon payment?

The problem is many buyers fail to communicate with sellers and will immediatley shout "scam" without first allowing the seller to rectify any problems. You would be amazed at the number of buyers who send rude and aggressive emails asking where their items are and then almost instantly leave negative feedback to warn people that you are a con artist, despite the fact that a valid proof of postage has been obtained and RM won't allow a claim for a lost parcel until 15 days have passed from the date of despatch.

I had a lady who without contacting me left me a negative comment (the first in over 3000 transactions). When I contacted her she said she'd not received the item in question. I offered to chase the item via RM and she accepted, two days later she contacted me to say that her daughter had intercepted the post and given the contents of my parcel out to the neighbourhood and she'd only just found out because a neighbour had commented on her genrosity! She retracted the negative comment and apologised. However, if that were to happen under the new feedback system, I would be stuck with a totally unjustified negative comment!

I am both a buyer and seller on ebay and have to agree with a previous poster that the majority of problems I've experienced have been with buyers. As a buyer I've had two problematic transactions - one of which was resolved by contacting the seller and the other one resolved by PayPal because the transaction was part of a fraud.
#29
RE: forharry
Sorry, but buyers (genuine ones) will suffer for it in the long run too.
Neg feedback will be given so readily for a whole variety of feeble reasons ...
I've been buying and selling on Ebay for years; I have had problematic customers, who moan if they buy something that doesn't fit right, it doesn't suit them etc etc.
These are the kind of jokers who will threaten neg feedback if they dont get their own way.
So eventually you will find many sellers feedback will be alot less than 100% percent, genuine honest sellers like myself will have a tarnished rep ... and what for some childish customer who wants to spit their dummy out?
You, as a buyer will then no longer be able to tell who are the good/bad sellers cos they will all have rubbish feedback
It is a system that lacks and thought or foresight.
Ebay got it so wrong this time.
#30
good point sheriff
#31
i stopped using ebay because of these new stupid rules and now prefer ebid.co.uk much more, its free and doesnt have stupid rules like ebay.
#32
greg_68
Why do a lot of sellers think that this is so bad.

If you sell according to the rules and sell exactly as described I find it hard to beleive you will have that many problems that it makes you want to give up.

I am not that worried, you always had bad buyers on ebay and still will.

I guess it may be good for the sellers that do stick with ebay though, less competition.

Is this something that may just blowover and we are all a bit too worried about it.

A bit like feedback, sellers worry far too much about negative feedback, when was the last time you didn't buy something from a seller because they had 1 or 2 negative feedbacks and 100+ positive ones


ebay is starting to turn more like a bank raising its cut of the share of profits yeah so stick to their rules, more to the point the thing is the feedback system is just completely not fair yeah there are good and bad sellers but also there are good and bad buyers
#33
Sheriff Waffles
RE: forharry
Sorry, but buyers (genuine ones) will suffer for it in the long run too.
Neg feedback will be given so readily for a whole variety of feeble reasons ...
I've been buying and selling on Ebay for years; I have had problematic customers, who moan if they buy something that doesn't fit right, it doesn't suit them etc etc.
These are the kind of jokers who will threaten neg feedback if they dont get their own way.
So eventually you will find many sellers feedback will be alot less than 100% percent, genuine honest sellers like myself will have a tarnished rep ... and what for some childish customer who wants to spit their dummy out?
You, as a buyer will then no longer be able to tell who are the good/bad sellers cos they will all have rubbish feedback
It is a system that lacks and thought or foresight.
Ebay got it so wrong this time.



The good sellers will have the highest feedback...

That's how it works...

Why should a buyer get bad feedback if they pay quickly?

The buyers side of the deal is to pay quickly after the sale...

Often, sellers send goods which are not as advertised and with high postage charges...
#34
What is the problem with all you sellers?

Why will you get bad feedback?

Are your postage charges that bad?

Are your goods fake or described dishonestly?

"Woe me Woe me... I sold 30,000 and have 100% feedback."

If that's you, you will not have a problem...

This is to find the sellers who continue to rip people off and give bad service...
#35
You may be a good buyer who gives honest and appropriate feedback, and that's good. It would be ideal if all customers were like this, but I have had plenty of bad experiences where buyers will not read terms of the sale or the description properly and then complain about it afterwards.
I buy off Ebay too and check out sellers feedback and some people leave neutral feedback for no good reason, and put something like 'thanks' or not bad.
Its like when you go in a shop try something on and then get it home and decide you dont like it as much as you thought ... you cant blame the shop for that can you? But some buyers on Ebay do and will leave random neg or neutral feedback because they dont like something as much as they thought they would.
I think the point is clear - there are bad sellers who should rightly get bad feeback, but then there are bad buyers who should also rightly get bad feedback ... but wont anymore!
Sorry but I fail to see how this is troubling you forharry, its simple ... if you ever selll anything on Ebay forharry you will not know you have dealt with an awkward customer until they have negged you. You might think they have negged you unjustifiably, but you will not be able to change that. This in the long turn will decrease the value of your sales because you will have less bidders because your feedback will be low!
The system has to be fair to both the buyer and the seller and it is not. Why should a buyer be able to warn others of a bad seller, yet a seller can not warn others of a bad buyer? You have to admit that is a pretty unfair system!
Some buyers like myself will sell stuff to raise some extra cash for treats or bills etc. If buyers start power tripping with their new found freedom to neg for silly and random things, my feedback will suffer. I have always been an honest and reliable seller, but this new system will be abused - not by honest buyers like yourself but from jokers who bid and dont really want the item, bid and then moan at the postage which is clearly stated, bid and then take forever to pay etc.
Dont get so carried away and be against sellers who have plenty of experience with all kinds of buyers. They have more insight on how this new system will be problematic.
Tell me - when you look to buy something from Ebay, do you check the sellers feedback? I imagine you do, would you buy from somebody who has less than 97% feedback? Alot wouldn't. And thats the problem! Say you have an Ebayer who sells a mobile for 20 quid, she has been on ebay for 3 months and has sold 38 items all with positive feedback - so has 100% feedback. Then the buyer of this phone leaves her neg feedback because the phone is not unlocked ... even tho it states that it is not unlocked in the description! Her feedback will go down to about 80%. Now tell me, would you buy anything from someone with 80% feedback .... many wouldn't. So in effect, this seller will be stuck with the poor feedback percentage and have a hard time selling stuff in the future due to the lack of interest because of her low feedback.
Now from that story can you not see how unfair it is. If you were the seller of this phone, wouldn't you be just a bit naffed off - wouldn't you like to warn people about this timewasting buyer? I bet you would.
Thats how sellers are feeling now, that one awkward, very stupid or ignorant customer could tarnish their feedback. Sellers are proud of their good feedback as it reflects the hard working honest sellers they are.
I am also a buyer and I am worried that if everyone's feedback starts falling because of bad buyers then I will not be able to differentiate between good and bad sellers ... surely if you've been on ebay buying for a while you could understand this?
I can see you have probably had a bad experience with a seller in the past and so have I, but this sytem will not protect the buyers as I have explained above. How will you know who are the good/bad sellers when everyone's feedback starts to drop?
banned#36
forharry
The good sellers will have the highest feedback...

That's how it works...

Why should a buyer get bad feedback if they pay quickly?

The buyers side of the deal is to pay quickly after the sale...

Often, sellers send goods which are not as advertised and with high postage charges...


Thats rubbish and I'll bet you don't sell much on ebay or you would understand why.

Firstly, not every buyer pays quickly. Some may take 2 weeks, more or not at all. Why should they not get a neutral at least?
The buyers side of the deal is not just to pay quickly, its not to rip the seller off either.
If a seller sells something not as described then they get a neg, not sure what your point is?
High postage charges? Well don't bid, i don't see why people see something with say £5 postage, bid, then complain the postage is too high...don't bid on an item if you feel it's too high.

I used to charge £3.00 postage for a bottle of perfume I was selling and used to get complaints, even though the actual stamp cost was £2.49, 20p envelope and paypal took about 12p of the postage charge, so I was left with around 10p over actual cost. As you are allowed to charge for time and getting to post office, I don't think thats unreasonable. Some buyers are unreasonable just like some sellers are.
1 Like #37
jellybaby22
its all ready started for me....I sold two tshirts of my daughters...both were unworn with the tags still on....tthey sold for £1.99 plus postage of £1.70.....email from buyer last night said "one of the tshirts doenst really suit my daughter could I have a refund please as I though it would match perfectly with her trousers.....OMG I honestly nearly fainted...is it my fault it doesnt match her trousers.....NO . I have replied saying she can be refunded half the cost (minus my postage costs) if and only if she returns the tshirt(at her own cost)...she has made it clear she really like one tshirt but not the other.....she replied thats not acceptable....so negative feedback here I come and I have got 100% feedback ....really annoys me...bloody chancers


Welcome to the land of selling jelly :p You are not robbing anyone in any shape or form and your example hi-lights exactly why the people selling are getting so upset about this new rule and once the negative feedback is left there is nothing you can do to have it removed unless both parties agree to mutually cancel it but with the buyer no longer having the possibility of having neg feedback left then why would they bother
#38
Sheriff Waffles
You may be a good buyer who gives honest and appropriate feedback, and that's good. It would be ideal if all customers were like this, but I have had plenty of bad experiences where buyers will not read terms of the sale or the description properly and then complain about it afterwards.
I buy off Ebay too and check out sellers feedback and some people leave neutral feedback for no good reason, and put something like 'thanks' or not bad.
Its like when you go in a shop try something on and then get it home and decide you dont like it as much as you thought ... you cant blame the shop for that can you? But some buyers on Ebay do and will leave random neg or neutral feedback because they dont like something as much as they thought they would.
I think the point is clear - there are bad sellers who should rightly get bad feeback, but then there are bad buyers who should also rightly get bad feedback ... but wont anymore!
Sorry but I fail to see how this is troubling you forharry, its simple ... if you ever selll anything on Ebay forharry you will not know you have dealt with an awkward customer until they have negged you. You might think they have negged you unjustifiably, but you will not be able to change that. This in the long turn will decrease the value of your sales because you will have less bidders because your feedback will be low!
The system has to be fair to both the buyer and the seller and it is not. Why should a buyer be able to warn others of a bad seller, yet a seller can not warn others of a bad buyer? You have to admit that is a pretty unfair system!
Some buyers like myself will sell stuff to raise some extra cash for treats or bills etc. If buyers start power tripping with their new found freedom to neg for silly and random things, my feedback will suffer. I have always been an honest and reliable seller, but this new system will be abused - not by honest buyers like yourself but from jokers who bid and dont really want the item, bid and then moan at the postage which is clearly stated, bid and then take forever to pay etc.
Dont get so carried away and be against sellers who have plenty of experience with all kinds of buyers. They have more insight on how this new system will be problematic.
Tell me - when you look to buy something from Ebay, do you check the sellers feedback? I imagine you do, would you buy from somebody who has less than 97% feedback? Alot wouldn't. And thats the problem! Say you have an Ebayer who sells a mobile for 20 quid, she has been on ebay for 3 months and has sold 38 items all with positive feedback - so has 100% feedback. Then the buyer of this phone leaves her neg feedback because the phone is not unlocked ... even tho it states that it is unlocked in the description! Her feedback will go down to about 80%. Now tell me, would you buy anything from someone with 80% feedback .... many wouldn't. So in effect, this seller will be stuck with the poor feedback percentage and have a hard time selling stuff in the future due to the lack of interest because of her low feedback.
Now from that story can you not see how unfair it is. If you were the seller of this phone, wouldn't you be just a bit naffed off - wouldn't you like to warn people about this timewasting buyer? I bet you would.
Thats how sellers are feeling now, that one awkward, very stupid or ignorant customer could tarnish their feedback. Sellers are proud of their good feedback as it reflects the hard working honest sellers they are.
I am also a buyer and I am worried that if everyone's feedback starts falling because of bad buyers then I will not be able to differentiate between good and bad sellers ... surely if you've been on ebay buying for a while you could understand this?
I can see you have probably had a bad experience with a seller in the past and so have I, but this sytem will not protect the buyers as I have explained above. How will you know who are the good/bad sellers when everyone's feedback starts to drop?


Waffles...

It's not the percentage... it's the content of the comments i look at...

The seller would be at fault for selling the phone which was described wrong...

The feedback would be justified...

So i really don't understand your rant...
#39
jellybaby22
its all ready started for me....I sold two tshirts of my daughters...both were unworn with the tags still on....tthey sold for £1.99 plus postage of £1.70.....email from buyer last night said "one of the tshirts doenst really suit my daughter could I have a refund please as I though it would match perfectly with her trousers.....OMG I honestly nearly fainted...is it my fault it doesnt match her trousers.....NO . I have replied saying she can be refunded half the cost (minus my postage costs) if and only if she returns the tshirt(at her own cost)...she has made it clear she really like one tshirt but not the other.....she replied thats not acceptable....so negative feedback here I come and I have got 100% feedback ....really annoys me...bloody chancers


Ask her to send both back for a full refund without postage then...

After all the listing was for 2 items...

Maybe you should list items separatly in future...
#40
forharry
Waffles...

It's not the percentage... it's the content of the comments i look at...

The seller would be at fault for selling the phone which was described wrong...

The feedback would be justified...

So i really don't understand your rant...


Main problem is that buyers leave feedback before communicating with the seller about any grievance they may have and once the neg feedback is there it cant be removed. the phone may not be mis described but the buyer may not have understood it properly :-)

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