Ebay - Non verified won my Auction, pls Help ASAP - HotUKDeals
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Ebay - Non verified won my Auction, pls Help ASAP

£0.00 @ eBay
Hi there, I had my phone on ebay, it has been purchased by a non verified paypal holder, I stated in the information that I preferred bank transfer or cash on collection, there is a paypal logo on…
tlck9 Avatar
1d, 1m agoPosted 1 decade, 1 month ago
Hi there,

I had my phone on ebay, it has been purchased by a non verified paypal holder, I stated in the information that I preferred bank transfer or cash on collection, there is a paypal logo on the bottom of the listing (which I hadnt thought was included)

The person has sent me a list of what I should and shouldnt do, also requested that I reduce the postgae down by £7 which I told her I wouldnt. She has paid me by paypal but I've got a real bad feeling about this

Can I refund her money. She has 100% feedback from sellers on 34 - but obviously now you cannot see what she has been buying

What can I do

urgent help required

All help greatly received
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tlck9 Avatar
1d, 1m agoPosted 1 decade, 1 month ago
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1 Like #1
you can see what shes been buying by using advanced search, was postage included in your listing when she made her bid? you can refund a paypal payment, and state you requested other form of payment,
1 Like #2
You can refund her money directly through paypal, and apologise but say that you will only accept cash or bank transfer.

Obviously she may cause a fuss about this and may pull out of the sale, but I would say better safe than sorry.

I would suggest that before you advertise on ebay in future, you check to make sure you haven't ticked to accept paypal and turn off the automatic paypal insertion through Paypals seller tools.

I hope this helps.
banned#3
Whats the problem if they have paid?

I have only just been verified on paypal due to messing the phone thing up and they had to send a letter from the states instead.
#4
i think its the demands? the request in reduction of postage ect? how much did you ask for postage?
banned 1 Like #5
Oh yeah I would be cheesed at that also.

If you stated the price on the listing or said before they won the auction, that is.
#6
Does it matter if they ask for a reduction in postage? You dont get anything offered and by asking I cant see a problem. She was obviously prepared to pay the full postage but chanced her arm. You may have reduced it a bit - in which case she'd have been better off , or you could have stuck at your price - which you did. She's paid! - if she saw the paypal logo then she must have assumed it was ok so IMO unless you want to quibble the paypal charge (which I have no idea of how much that might be so I am not sure whether it is worth it or not) the deal is done. You could ask her to pay that charge or swallow the cost yourself (like I said I have no idea how much it might be). I'd wait for the payment to go through and I believe you have extra protection as seller and buyer now through paypal. Once its gone through - get it sent - no problem in my eyes. And surely the 100% feedback says something. Does it matter what she has actually bought?
and yes - I may well have asked for slightly cheaper postage before completing the payment but when I placed my bid I would have expected to pay the full amount- if i'd got it cheaper then bonus!
If you dont ask, you may well not get something you might have - after all - you wouldnt offer to reduce it would you but you could have if you'd been a bit generous in the allowance you quoted!
Theres a lot to be said for a 'bit of brass neck'!!
#7
not only is she asking for a reduction, but my main concern is the terms and conditions she putting on it about the phone working...

I just smell a rat, there is a picture on ebay showing its working

I just spoke with paypal and they tell me that the buyer can claim back saying the item isnt working on receipt - apparently she has to prove this by getting the phone checked out -

if she has another that isnt working, even if I take the emei number Paypal wont ask me for this or doubel check that it is the same phoen before collecting payment back from me
#8
how much did you ask postage?
#9
the postage & packing was £10 recorded 1st class value up to £500.

I know poastage to be around £7-8 plus obviously the packing

I dont think £10 is excessive?????

It was stated on the auction from the start

If I refund her, can she knock my 100% rating??? on ebay


I'm probabily being over protective, its the way she has stated a load of terms and conditions
a)The phone should be tested by turning it on and off several times.
b)ostage is too expensive reduce it to £3.50!!!
c)Make sure you include your details so I can check this against paypal - why would she need to do this - I'm verified and I have buyer protection
the list goes on

I've just sold another phone as my partner and I have just upgraded - the communication was excellent with the buyer, same terms etc Cash/collection or bank transfer - I didnt get any terms and conditions via them - it was a pleasant transaction

this just doesnt seem right
#10
imo £10 is slightly too much but if she wanted to query this she should of done so before making her bid, i think as a buyer you shouls satisfy yourself with all Q&A'S asked before the bid, if you refund with no apparent reason then i think she could leave you neg feedback, if she has paid why has she asked you to reduce postage? or did she deduct it? expect you to send her the diff?
banned#11
Yes, if you refund she can leave negative and unless you agree to withdraw both of your feedback for eachother you will never get rid of it unless you open a new account.

But, as I said in my pm to you if your not happy a negative is better than losing your phone and your cash.

You could go on advanced search and get her address details an see if see has a phon number on there, give her a call if possible. I find it generally easier to judge in person or over the phone.
banned#12
I would say £10 is not excessive, but it depends on how you said your be sending, the weight of the phone and if it will be a packet or a parcel.
#13
to be honest the last couple of things I posted via ebay I ended up getting stung for a higher price. I sent a phone yesterday for £6.00 but this was lighter and smaller that the one i'm now sending. Plus the royal mail box packaging cost me £1.80

So I thought to be on the safe side go with £10 then I dont lose out
#14
has to go as a parcel, well the one I sent yesterday had to.

I think you have answered my question.

Her phone number is 0000 000000 ??????

I have asked her in a email for her landline and will see if you comes back to me. Happy to discuss it with her

I dont want to be unreasonable, I just dont want to lose my cash/phone
seems to be putting lots of emphasis on it working -

If I was at all unsure of buying a working phone on ebay I would never buy it
#15
i tried to see her items she has bought and she has only ever bought phones

she has bought 38 phone in 1 month
1 Like #16
TBH if she is unverified then i wouldn't accept the sale. i would refund the paypal payment and request the form of payment you posted in your listing. If you want, if she paid in full, including the postage charge, then she has accepted YOUR terms and conditions, and you should state this. also defer postage until paypal payments clears into your bank account.
1 Like #17
tlck9
has to go as a parcel, well the one I sent yesterday had to.

I think you have answered my question.

Her phone number is 0000 000000 ??????

I have asked her in a email for her landline and will see if you comes back to me. Happy to discuss it with her

I dont want to be unreasonable, I just dont want to lose my cash/phone
seems to be putting lots of emphasis on it working -

If I was at all unsure of buying a working phone on ebay I would never buy it


If her number is not listed you can report her for having false information.
http://cgi1.ebay.co.uk/aw-cgi/eBayISAPI.dll?MfcISAPICommand=InlineSelfHelpWebform&wftype=2026&rcode=IV%25P10054&subject=False%20or%20missing%20contact%20information&bcrumb=+Home+%3E+Help+%3E%A0Rules+and+Policies%A0%3E%A0Identity%A0%3E%A0False+or+Missing+Contact+Information&instruction=&expirationDate=

Frankly if you aren't happy don't go through with the transaction, you may get a negative feedback but it's not the end of the world, feedback isn't about maintaining a 100% it's about letting others know how transactions go.
2 Likes #18
Have you obtained all of their details yet and checked them out ?

Just sit back, don't so anything until you are 100% happy with the transaction.
If you want help in checking out the buyer, either post the item number here, PM me it or wait until dinosteveus comes along and I'm sure he will help you.
#19
Thanks everyone for the advice...Neurotic woman here :roll:

made my decision, if she doesnt email me with a telephone number will just refund. Negative feedback or not

£5k on phones - lot of money to spend in 1 month - need to save lots of HDUK to make that sort of money :giggle:

:thumbsup: :thumbsup: :thumbsup: :thumbsup:

Do you know, I really like this forum, you guys are so friendly
#20
okay, I have had a response - no phone number; What do you think, neurotic or playing safe????:oops: or:?

This is the buyers response to my request for telephone number



I have bought and I have paid by Paypal, my an account is confirmed and
verified ) you probably saw the descriptions --> Non-US - Verified

I have read your auction properly and this is a true that Collection is
preferred but I would like to receive the mobile by Royal mail so please
send the mobile for me as soon as possible,ok?
1 Like #21
Surely if you stated £10 postage stick to it - just make sure you send registered or whatever.

I would get out of deal by just saying that you wont reduce postage - so here's a refund. You listed item with that postage for a reason - special delivery and packing (note some ebay buyers think that packing comes free and your time standing around in a post office for 20 mins or longer and the cost of getting to your nearest post office etc etc)

If they wont pay just tell em it was clear in your listing and they didnt have to bid on it!
#22
if you do go through with the sale make sure you send it trackable.
#23
My second tip is read this very helpful guide by a fellow HUKD member:thumbsup:

http://www.hotukdeals.com/forums/showthread.php?t=43323
#24
make sure the paypal pament you have received is genuine, there are a lot of mobile phone scammers around, my fried recently had one buy a phone and was sent a fake paypal payment, luckily it was spotted so the phone wasnt sent and ebay notified
#25
if you are weary, you could always transfer the money from PayPal to your bank account, Takes 5-7 working days but once you have the money, you have it!

Anyway, hope it all works out for you...if in doubt, don't do it! :thumbsup:
1 Like #26
please go on the ebay forums and ask people who know the facts.

sending an item recorded only insures you for 32 quid. if the item if worth more it should go special delivery. just because its in your paypal account doesnt always mean things cant go wrong. if a stolen card was used for example. paypal really is rubbish for sellers. like you can claim any parcel hasnt arrived and theyll refund you, leaving the seller to claim a refund off royal mail. and buyers can easily claim a phone isnt working and return a duff one and get a refund. so security mark the inside of the phone. selling phones on ebay is a pain. but go on the ebay community forums and theyll tell you the steps to take to protect yourself.
#27
if you are weary, you could always transfer the money from PayPal to your bank account, Takes 5-7 working days but once you have the money, you have it!

that's not true. if you have no funds in your account and paypal refund the buyer you will just owe paypal money. and theyll chase you until they get it.
#28
first of all, transfer the money into your bank account, although it takes 5-7 days to clear, at least youve begun the process. worst case scenario paypal will freeze your account if she complains.

secondly obtain proof to show it was working prior to posting, if need be take a video of it in action. sounds silly but the buyer will have no leg to stand on if she claims its not working.

log the imei, serial number etc for the phone + battery

post it off ASAP as stated in the auction, recorded, special delivery etc etc.

if once the buyer recieves it and claims it doesnt work, then she will file a claim with paypal. they give both of you 10days IIRC to tell your own sides of the story. pull out all your proof to show it was working, keep the emails you send/receive as proof. obtain a reciept ffrom the post office alongside the special delivery form. i reccomend posting via special delivery as it ensures a speedy delivery but is also fully trackable. as oppose to recorded which just shows you it was delivered, not delivered to where/signed by who
and youll be fine

if the address is unverified then dont post it until you have written proof from the buyer, where the buyer accepts the fact that they want you to send the phone to a unverified address and at their own risk. get them to aggree to that statement via email and keep a copy of the email.
1 Like #29
Flippin eck, what a lot of misinformation.

OP, You MUST only send the item to a confirmed address and the Paypal account MUST be verified.
Check that you have seller protection, if you don't you are within your rights according to Paypal and ebay to refund the buyer.
NEVER send anything by First or Second Class post if the item is worth more than £32.00.
NEVER use Standard Parcels if the buyer paid you through Paypal because you will not have a tracking number and will definitely lose any claim for item not received.
Withdrawing your money first from your Paypal account will not help. Paypal will put your account overdrawn and WILL pass the debt on to a debt collecting company.

Do you want to give me the item number? Either on here or by email:-
[EMAIL="[email protected]"][email protected][/EMAIL]

I will give Rep given to the correct replies when I have re-read this again.
Rep given :)
1 Like #30
dinosteveus
Flippin eck, what a lot of misinformation.


Do you want to give me the item number? Either on here or by email:-
AIL][/B]


Hi Dinosteveus

Thanks for your input Dinostevus - I received an email from her saying she wouldnt bank transfer, cheque (which I woulndt accept)/ collect or postal order, so I refunded her paypal as she was non verified
and I wasnt 100% about sending the phone out on that basis

I've now refunded the payment to her and said I would contact ebay to say the sale is not going ahead (if I can do this)

I will make sure that Paypal isnt ticked in future (didnt think it was and certainly wasnt given as an option on the Invoice), she seems okay with it - we'll see if she gives negative feedback to me

Hottoshop has been helpful in trying to locate if this person is genuine?
#31
i hope you made sure the paypal payment was genine and not a fake :), you can apply for a refund of fees , ebay will contact the buyer to ask that the cancellation o the transaction was mutual, should she agree they will refund your fvf.

hope it all works out good
1 Like #32
I don't think you will receive a Neg, in fact I don't think their ebay account will be active for much longer.
They have spent over £6,000, excluding P&P on Mobiles in the last 30 days.
Could be Credit Card Fraud.
Could be genuine but I'll let ebay decide.
#33
Thanks again, pleased that i'm not just imaging it :thumbsup:

:-D that I did the right thing and refunded. better no sale than no phone and no cash
#34
tlck9
Thanks again, pleased that i'm not just imaging it :thumbsup:

:-D that I did the right thing and refunded. better no sale than no phone and no cash


"better no sale than no phone and no cash"
Fantastic reply. Spot on :thumbsup: :thumbsup: :thumbsup:
#35
i hope this isnt the scam to get your paypal details, as i said my friend had this tried, i think its worked so you input your details on the fake paypal site? but with my friend the buyer was not at all demanding, in fact they were very accomodation which i think is why the alarm bells rang, they purchased the phone with a b.i.n at the full price despite there being a best offer button, now who wouldnt try to get a tad off at least? they then requesting it to be sent abroad despite the listing stating only uk, they promised to pay all costs, when my friend refused they then gave a london address, totally different from the one on ebay, it all got very confusing, all mails were forwarded to both ebay and paypal and they confirmed they were fakes!, everyone please be careful, in fact i dont think i would sell a phone on ebay in future!
#36
loupomm
i hope this isnt the scam to get your paypal details, as i said my friend had this tried, i think its worked so you input your details on the fake paypal site? but with my friend the buyer was not at all demanding, in fact they were very accomodation which i think is why the alarm bells rang, they purchased the phone with a b.i.n at the full price despite there being a best offer button, now who wouldnt try to get a tad off at least? they then requesting it to be sent abroad despite the listing stating only uk, they promised to pay all costs, when my friend refused they then gave a london address, totally different from the one on ebay, it all got very confusing, all mails were forwarded to both ebay and paypal and they confirmed they were fakes!, everyone please be careful, in fact i dont think i would sell a phone on ebay in future!


If the money was not in the OP's Paypal account then they could not have refunded the buyer.
This is different to your Friends case.
#37
loupomm
everyone please be careful, in fact i dont think i would sell a phone on ebay in future!


If the buyer is registered outside of the United Kingdopm (Which every scammer i hav ehad to deal with has been), don't forget that in your preferences there is a button where you can indicate which areas of the world you want to send to. Mine is UK and Ireland only. So, for example, if a person from China tries to make a bid, it will not let them.

Hope this make sense :thumbsup:
#38
it does :)

what with this kinda thing and big anth's stolen phone, i'll still pass, lol
#39
I still find this amusing LOL (note to mods: i'm just using it as an example, ok?) What will they think of next?!
#40
emasu
I still find this amusing LOL (note to mods: i'm just using it as an example, ok?) What will they think of next?!

If the sellers had changed their preferences that would not have happened. Minus 5 :giggle: :giggle: :giggle:

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