I purchased an item from ebay.co.uk from a seller in Australia, transaction was in us dollars. The seller provided me with a tracking number and a link to the Aus post website where I could trace it. On the website the tracking number was not valid so I contacted the seller as i was worried. I had no reply and no item so i opened a dispute and escalated to a claim when i still had no reply.
Last week the claim was closed in the sellers favour. I spoke to a claim agent on the phone and they said that because the seller is in Australia he only has to provide proof of posting and that I could appeal the claim but was unlikely to win as this was ebays policy in that country.
I said what about my protection as a buyer in the uk and basically all they kept quoting was the above about the seller only has to provide proof of posting not proof of delivery as we have to in this country. Was also advised that this is also true for sellers in Germany too. The seller has contacted me since I left negative feedback - complaining about it and that I hadn't contacted them!!
Where do I stand now? I can see nothing in ebay or paypals buyer protection that states you are not covered if you buy from a foreign seller on ebay.co.uk. I can appreciate the requirements for sellers are different in different countries but surely the buyer protection remains as this transaction was made through a uk website. Surely uk law must prevail here?
In theory any seller from germany or australia can provide any old number as a proof of posting and ebay/paypal wil accept it.
Any advice on what I can do now would be appreciated. I have emailed paypal twice to ask them to show me where it states i am not protected but guess what have had no reply.