Ebay/Paypal Help - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Ebay/Paypal Help

£0.00 @ eBay
Looking for some help on a paypal / ebay issue. i purchased an item from an ebayer that has not arrived the seller states the item was posted but he put the wrong address on the package, i have not re…
markrfc Avatar
7y, 5m agoPosted 7 years, 5 months ago
Looking for some help on a paypal / ebay issue. i purchased an item from an ebayer that has not arrived the seller states the item was posted but he put the wrong address on the package, i have not received it and asked for a refund the seller agreed but did not refund me as agreed. I then put the amount into dispute with paypal, not a claim just a non receipt claim. The seller now claims his account is frozen and he cannot fund it from his credit/debit card is this correct?.

any help appreciated.
Other Links From eBay:
markrfc Avatar
7y, 5m agoPosted 7 years, 5 months ago
Options

All Comments

(16) Jump to unreadPost a comment
Comments/page:
#1
thank's the dispute has not been escalated to a claim, that's why i don't understand why he can't refund me.
#2
tinkerbell28
Depends pp could of frozen the account, but it is true that when it's gone past dispute, seller cannot always refund at claim stage as it's then down to pp.

Whatever the issue DON'T close the dispute as you can't open another.


+1

send another pm throughon dispute page - asking why the wait - no harm in asking - :thumbsup:
#3
This is his response.

"well its a bit hard at the moment because you have reported it to pay/pal they have frozen my account so i cant transfer money in the debit card that is on there is close to limit so now all i can do is offer you a cheque or ask you to wait until monday when i put some cash into the debit account and hope that works thanks again brian"
#4
From paypal website,

We hold all funds related to the transaction until the dispute is resolved or closed. The buyer is less likely to escalate a dispute to a PayPal claim if you are working together on a solution.

They only hold funds, not lock the account.
#5
Paypal don't freeze account? Once he agree on the dispute, you'll get the refund. Beware. he might be plying a game to get to close the dispute.
Let Paypal handle this for you, you'll get you money.
#6
joe6996
Paypal don't freeze account? Once he agree on the dispute, you'll get the refund. Beware. he might be plying a game to get to close the dispute.
Let Paypal handle this for you, you'll get you money.



Paypal do freeze accounts - mines been done before
#7
Do not accept a cheque. Do not close the dispute.

The dispute isn't close to it's time limit is it? maybe that's why the seller is stalling a bit? If it's not close to the deadline, wait till monday and if there is no refund, escalate the dispute in paypal.
#8
wonkey
Paypal do freeze accounts - mines been done before


When the accounts frozen can you add funds'?
#9
ChipSticks
Do not accept a cheque. Do not close the dispute.

The dispute isn't close to it's time limit is it? maybe that's why the seller is stalling a bit? If it's not close to the deadline, wait till monday and if there is no refund, escalate the dispute in paypal.


Thats my plan have given him till monday, then i'll escalate the dispute to a claim.
#10
markrfc
Thats my plan have given him till monday, then i'll escalate the dispute to a claim.


I wouldn't wait until Monday, you're just delaying your refund, it sounds as though he's made his descision to not refund you, so why wait any longer?
#11
markrfc
When the accounts frozen can you add funds'?



yes you can, hes probably got a negative balance, thats what happened to me so he will have to pay that off first
#12
wonkey
yes you can, hes probably got a negative balance, thats what happened to me so he will have to pay that off first


i had that happen to,i had to add my bank account to add the funds which takes ages coz they have to put money in your bank first to verify it.i think if you try to pay for summat through paypal it will let you clear the negative balance first.
#13
chas76
I wouldn't wait until Monday, you're just delaying your refund, it sounds as though he's made his descision to not refund you, so why wait any longer?


Because it can take paypal up to 30 days to return your funds.
#14
i had a similar situation where the buyer did dispute a none receipt after the 30 days.. paypal froze my account untill i refunded him but i couldnt refund him as my account was froze!
several days and phone calls to paypal later & it was sorted .. they had to authorise the refund from their end
#15
You need to escalate to a full claim, sounds to me like your seller is playing for time, you have a set period of time to escalate this to a claim if that passes you cant do anything, there is nothing that paypal will do to his account that will stop him from being able to refund you.
#16
markrfc
Because it can take paypal up to 30 days to return your funds.


I mean't why wait till Monday to escalate to a claim, put the claim in now.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Looking for Twitter login?
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!