Ebay/Paypal - I HATE them! - HotUKDeals
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Ebay/Paypal - I HATE them!

£0.00 @ eBay
Need to have a rant Sold laptop on eBay for £260, buyer was using it fine and everything but then said he is not able to change the password, so went through Paypal to ask £100 back. I said no …
Mrs.Z Avatar
6y, 7m agoPosted 6 years, 7 months ago
Need to have a rant

Sold laptop on eBay for £260, buyer was using it fine and everything but then said he is not able to change the password, so went through Paypal to ask £100 back.
I said no and explained that the buyer must have done something wrong because we 100% know the passwords (we changed it ourselves before sending) and told the buyer, so now OBVIOUSLY Paypal have sided with the buyer and told him to return the laptop for a full refund!
In the meantime my Paypal account has been sitting with -£250 in it so we can't use it and we are now going to have to find £250 to sort out the Paypal account. I dunno what state the laptop is gonna be in when it gets back and we will also lose the £40 postage I paid to the courier! I'm so sad right now :(:(:(

If anyone reads this... Feeeeeeel my pain!
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Mrs.Z Avatar
6y, 7m agoPosted 6 years, 7 months ago
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(20) Jump to unreadPost a comment
Comments/page:
#1
Yep, paypal is a joke when it comes to things like that. They always side with the buyer.
#2
Feel the buyers pain too,he'll have to pay to send it back,he/she maybe genuine,perhaps genuinely dim.
#3
deb8z
Feel the buyers pain too,he'll have to pay to send it back,he/she maybe genuine,perhaps genuinely dim.

It's hard to feel pain when their dimness costs us money X) I'm worried he's done something to it that we'll now have to pay to get sorted
#4
mhh1981
Yep, paypal is a joke when it comes to things like that. They always side with the buyer.

I always thought that but I was thinking we had a good case as there is genuinely nothing wrong with the laptop. I assumed that the guy was trying his luck in trying to get £100 back but if he actually sends the laptop back then I will assume he has done something to it which we will have to sort out :(
1 Like #5
I can Understand How you feel. I have an ongoing dispute with paypal for 206 Pounds sold a Dreambox HD box, user got the box fine confirmed everything was fine, Then later he said the box was heating up and that the box is fake which its not, However He told me he opened up the box earlier in his email to me which I mentioned in my explanation so fingers crossed now waiting for paypal's resolution... If they side with the Buyer They might as well send bailiffs as There is no way am accepting the box back from the buyer.
1 Like #6
I know what this is like.

I've had problems in the past where I actually sent a brand new item out (immaculate) and the buyer returned an old, used item that was missing parts. In the end, eBay protection kicked in; they refunded the buyer and didn't charge me, but that was a £60 item.

Did you take photos of the item before it was sent (possibly for the listing)? If so, make sure you have these to hand and if there is any sign of damage take new photos and bring them to eBay and PayPal's attention. Also, make sure the spec (memory, hard drive, cpu, optical drive, graphics and any addon cards such as wifi and bluetooth) are the same as when the unit was sent. These can all be checked though the bios or hardware manager in Windows.

I find it a bit odd that he requested £100 for a password problem; what was this based on? Was it the bios password or the operating system password? It may be that the buyer is just trying it on and the laptop will never show. The buyer will have to provide proof of delivery for this sort of value I would have thought.

I know it's easy to say, but don't feel sad about it and don't let it wind you up. These things happen, and as annoying as it is, taking it to heart just makes matters worse for you. If you want to bounce anything off me regarding the computer or eBay/PayPal side of things feel free to do so; I have had plenty of experience with both and if I can help, I will (equally, if I can't, I will be honest and tell you so).

Keep smiling!

iecuk

Edited By: iecuk on Jul 23, 2010 10:31: Spelling!
1 Like #7
I feel for you people, having issues with a couple of sellers and buyers myself at the moment. Judging by that they were asking for £100 of the money they paid back, I would supsect they are likely to do something wrong, ie weighted empty box or missing items, I do hope not for you though. If they do do anything untoward report it to the police straight away and send Paypal the crime reference number.
1 Like #8
Ring Paypal up, when my Paypal account was blocked they said I had to wait 24 hours or more, but 3 phonecalls to India and it was unblocked in 10 minutes.

Ring em up and hopefully you'll speak to a women who are normally more cooperative, then explain and be a little forceful, but not going into a rage if you know what I mean, might do something.
1 Like #10
Ring Paypal up, when my Paypal account was blocked they said I had to wait 24 hours or more, but 3 phonecalls to India and it was unblocked in 10 minutes.

Ring em up and hopefully you'll speak to a women who are normally more cooperative, then explain and be a little forceful, but not going into a rage if you know what I mean, might do something.


phone calls to india wont be cheap send them an email
#11
thanks for the replies everyone, am on my mobile internet now so can't reply to each post. Some very helpful info though. My account isn't actually blocked, its 250 in debit so i have to restore the balance before i can pay for anything :(
#12
Have you spoken to the buyer yourselves on the phone,perhaps you could sort the password problem out that way.

I know lots of people have no problem selling phones,laptops etc on there but i wouldn't bother these days,too many pitfalls.
#13
i don't think i will bother again with phones and laptops on there again. The buyer is in france, from their typing i would say that their english is very limited
#14
turnpenny1
Ring Paypal up, when my Paypal account was blocked they said I had to wait 24 hours or more, but 3 phonecalls to India and it was unblocked in 10 minutes.

Ring em up and hopefully you'll speak to a women who are normally more cooperative, then explain and be a little forceful, but not going into a rage if you know what I mean, might do something.


phone calls to india wont be cheap send them an email


Well it wasn't expensive, their phone number is on their site, think it was 7p a minute or something, and for an order I needed to place within 1 hour it was worth the extra quid than waiting for another 3 days or sending a pointless email.
#15

Thanks for this I have emailed the executive escalation team and they have responded ad said they ll forward my email to the review team, fingers crossed..
#16
I didn't realise it was an overseas buyer,gawd i'd never send something like that overseas,i always err on the side of caution.

Hope you get it sorted.
#17
deb8z
I didn't realise it was an overseas buyer,gawd i'd never send something like that overseas,i always err on the side of caution.

Hope you get it sorted.


Thanks, they have about 400 feedback (100%) and I sent fully tracked so assumed all would be okay

Have now had an email stating that the buyer has disptched the laptop back to me
#18
I have messaged you with some info.....that **** ebay I would never use it again
#19
saayinla
I can Understand How you feel. I have an ongoing dispute with paypal for 206 Pounds sold a Dreambox HD box, user got the box fine confirmed everything was fine, Then later he said the box was heating up and that the box is fake which its not, However He told me he opened up the box earlier in his email to me which I mentioned in my explanation so fingers crossed now waiting for paypal's resolution... If they side with the Buyer They might as well send bailiffs as There is no way am accepting the box back from the buyer.


you sold a real hd dreambox for £206?
#20
gemmyw
I have messaged you with some info.....that **** ebay I would never use it again


Interesting, thank you ;)

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