Ebay, Paypal sellers protection help please. - HotUKDeals
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Ebay, Paypal sellers protection help please.

£0.00 @ eBay
Hi Everyone, I had a mobile phone for sale on ebay for £230 and in my listing i asked anyone with feedback below 10 to not bid on it. Last night a buyer with 2 feedback bid on it and i checked paypal … Read More
mackenzie Avatar
8y, 2m agoPosted 8 years, 2 months ago
Hi Everyone, I had a mobile phone for sale on ebay for £230 and in my listing i asked anyone with feedback below 10 to not bid on it. Last night a buyer with 2 feedback bid on it and i checked paypal and there also unconfirmed, i now realise i should of said only people with a confirmed address. Because it's alot of money i don't know what to do. If i send it to them can they claim there money back and leave me out of pocket? Can paypal take the money back if it's in my bank account. Thanks for any help.
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mackenzie Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
Check online with Paypal they will confirm whether it is alright to send it or not
1 Like #2
can you ring Ebay-if you said no one with feedback less than 10 and they only have 2 surely they have broken the deal by bidding?

Tell then you would rather a chq or bank transfer then paypal because they have an unconfirmed address?
#3
lufc246
Check online with Paypal they will confirm whether it is alright to send it or not


Hi, Thanks for your help...it says that i'm eligible for seller protection. Would i get the full amount back and if i asked the buyer to wait for the money to go into my bank account can paypal take the money from my bank? Thanks.
#4
lucerysmum
can you ring Ebay-if you said no one with feedback less than 10 and they only have 2 surely they have broken the deal by bidding?

Tell then you would rather a chq or bank transfer then paypal because they have an unconfirmed address?


Hi, Thanks for your help. I was thinking about asking them to wait for the funds to clear into my account. Would that work or can paypal still take it from my bank? Thanks.
1 Like #5
Paypal cannot take money out of your bank, however they can debit your Paypal account so you owe them.
If Paypal have authorised delivery to the address given by the buyer then it should be OK.
If you do send it make sure you use Special Delivery.
#6
lufc246
Paypal cannot take money out of your bank, however they can debit your Paypal account so you owe them.
If Paypal have authorised delivery to the address given by the buyer then it should be OK.
If you do send it make sure you use Special Delivery.


Hi, Thank you, I'm still really nervous though because of credit card fraud. I might just contact ebay and tell them that the buyer shouldn't of bid on it. Hopefully i'll get the fees back. Rep left :thumbsup:
#7
mackenzie
Hi, Thanks for your help. I was thinking about asking them to wait for the funds to clear into my account. Would that work or can paypal still take it from my bank? Thanks.


Bidders hardly ever read the whole of the listing tbh, NEVER send anything unless the money has cleared in your account and make sure you post signed for delivery, costs a few quid more but recorded is only insured up to £36 so you should post it special anyway as its standard compo is £500, you will be fine, i would also email the buyer through ebay after you have posted and quote them their special delivery reference number (nice little touch) so they can track and trace, it will be the number starting with ZW on your receipt from the PO,

The buyer couldnt reverse the Paypal payment as you have posted it special (and even if they did try you are covered) i wouldnt risk the buyer giving you a neg (as thats what may happen if you cancel the sale) you are fully covered
1 Like #8
clondikemike;4680940
Bidders hardly ever read the whole of the listing tbh, NEVER send anything unless the money has cleared in your account and make sure you post signed for delivery, costs a few quid more but recorded is only insured up to £36 so you should post it special anyway as its standard compo is £500, you will be fine, i would also email the buyer through ebay after you have posted and quote them their special delivery reference number (nice little touch) so they can track and trace, it will be the number starting with ZW on your receipt from the PO,

The buyer couldnt reverse the Paypal payment as you have posted it special (and even if they did try you are covered) i wouldnt risk the buyer giving you a neg (as thats what may happen if you cancel the sale) you are fully covered


What if the buyer recieves the phone, then it turns out the credit card used was stolen, and Paypal do a chargeback?
1 Like #9
You will be covered by paypal seller protection, just make sure you ship to the address in the paypal details (and make sure that they ebay address doesnt differ), i usually google the buyers postcode just to comfirm the address (a bit **** but i like to be sure)

"Sellers who are eligible for Seller Protection no longer need to ship to confirmed addresses to be protected against claims, chargebacks, and reversals for unauthorized payments for items sold on eBay"

What are the eligibility requirements for PayPal seller protection?

You must meet all of these requirements to be covered:

1. The item purchased must be a physical, tangible good that can be posted.
2. The transaction must be marked eligible or partially eligible for seller protection on your Account “Transaction Details” page.
1. If it is marked eligible, protection for both Unauthorised Payments and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply.
2. Items sold on eBay will be marked eligible even if the shipping address is marked unconfirmed. Generally, items sold on websites other than eBay will be marked eligible if the shipping address is marked confirmed and partially eligible (that is, eligible for Item Not Received only) if the shipping address is marked unconfirmed.
3. Post the item to the shipping address on the “Transaction Details” page
1. You may access the “Transactions Details” page by logging into your PayPal Account, selecting “History” and then selecting “Details” for the transaction.
4. Follow the postage requirements described below.
5. You must accept a single payment from one PayPal Account for the purchase.
6. You must not charge a surcharge for accepting PayPal.
7. Respond to PayPal’s requests for documentation and other information in a timely manner.
8. Your primary residence, as listed in your PayPal Account, must be in the United Kingdom.
#10
Also this is on paypals site

"PayPal Seller Protection provides cover to all eligible eBay sellers for credit card related chargebacks and claims through PayPal Online Dispute Resolution for items not received or due to unauthorised payments (eg stolen credit card or account takeover)"
#11
clondikemike
Bidders hardly ever read the whole of the listing tbh, NEVER send anything unless the money has cleared in your account and make sure you post signed for delivery, costs a few quid more but recorded is only insured up to £36 so you should post it special anyway as its standard compo is £500, you will be fine, i would also email the buyer through ebay after you have posted and quote them their special delivery reference number (nice little touch) so they can track and trace, it will be the number starting with ZW on your receipt from the PO,

The buyer couldnt reverse the Paypal payment as you have posted it special (and even if they did try you are covered) i wouldnt risk the buyer giving you a neg (as thats what may happen if you cancel the sale) you are fully covered


beansy
What if the buyer recieves the phone, then it turns out the credit card used was stolen, and Paypal do a chargeback?


Thanks for asking that's what i wanted to know :thumbsup:

clondikemike
You will be covered by paypal seller protection,


Thanks clondikemike you've put my mind at rest. I'm going to send the phone because i've got perfect feedback and i don't want a negative to tarnish it. I'll take all the precautions that you said. I just needed to know that whatever happened i wouldn't be out of pocket. Thanks again you've been really helpful :thumbsup:
#12
tinkerbell28
If the transaction says seller protection eligible then it is. They recently changed it so you can be covered to unconfirmed addresses.
Send by special delivery and DO NOT WAIT. Waiting for money to clear does not help you as if a dispute happens paypal will just put your account into a negative balance and chase you for it. Plus funds can take 3-10 days to clear dependant on you bank. If you do not send within 7 days of auction end you loose your seller protection.
Take photos of ALL serial numbers, imei etc, and if possible security mark with a uv pen.


Hi tinks, got my money back this morning:)
#13
tinkerbell28
If the transaction says seller protection eligible then it is. They recently changed it so you can be covered to unconfirmed addresses.
Send by special delivery and DO NOT WAIT. Waiting for money to clear does not help you as if a dispute happens paypal will just put your account into a negative balance and chase you for it. Plus funds can take 3-10 days to clear dependant on you bank. If you do not send within 7 days of auction end you loose your seller protection.
Take photos of ALL serial numbers, imei etc, and if possible security mark with a uv pen.


clondikemike
Also this is on paypals site

"PayPal Seller Protection provides cover to all eligible eBay sellers for credit card related chargebacks and claims through PayPal Online Dispute Resolution for items not received or due to unauthorised payments (eg stolen credit card or account takeover)"


Thank you both, i feel so much better now. I'll send it today and i'll take all the proper precautions :thumbsup:
#14
Paypal are a law unto themselves. You can cancel bids on auctions if they do not meet the criteria you set. Check the amount covered in your paypal protection. If an e-cheque never sent until cleared. If you have a bank account linked then they can chargeback as can the buyers credit card company, and paypal always find in favour of the CC company
#15
What I mean is it can take 90 days to resolve if their is a CC chargeback, in which time the funds are held, then you can claim
#16
All the horror stories on here have put me off selling expensive things on ebay ! The ones about the seller recieving the item and then saying it was broken, not in the box etc and claiming the money back through paypal.

Don't want to frighten you-and loads of people have had good experiences-but i would suggest someone with better feedback would give you more confidence? As you must have thought as you put it in your listing.
#17
Email from Paypal

Getting a chargeback or a claim can hurt. We know you've been through this before, but did you know there's a way to bounce back if it ever happens again?

We're on your side too. With PayPal Seller Protection, you can always keep your money. And in October 2008, we expanded the policy to offer even greater coverage for sellers.

It's not fair that despite your best efforts, you could lose out on your hard earned cash. You may already take steps to cover yourself, but PayPal Seller Protection provides an extra safety net so you don't take the fall if an item goes missing. Just always use online trackable post, send to the address on the transactions details page within 7 days, get signed proof of delivery for items over £150 - and that's it, you're automatically covered*. No hassle, no jumping through hoops.
Ensure that the item is “Eligible” for Seller Protection, as displayed in your ‘Transaction Details’. Your ‘Transaction Details’ are in your PayPal email receipt. You can also find your ‘Transaction Details’ by logging in to your PayPal account and clicking on ‘Detail’ next to the relevant transaction.
Retain proof of delivery that can be tracked online, such as Royal Mail’s Recorded Delivery. If you hand-deliver an item or provide delivery in a way that we cannot track online, your transaction will not qualify. This includes items posted with first class postage.
Post to the address provided in the "Details" link in your account history
For items with a value of £150 or more, you need to provide proof of signature from the recipient if the buyer claims that the item did not arrive.
Post the item within seven days of receiving payment
Only accept payments in full from a single PayPal account
Please respond to all PayPal enquiries within the deadlines as disputes need to be resolved within a specific time frame.
#18
Thanks everyone for your help, I've just posted the phone so fingers crossed. I'll let everyone know what happens.
#19
tinkerbell28
You will be ok :thumbsup:


Thanks tinkerbell28, you've been great :thumbsup:

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