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Ebay... Posting Error

fwibble Avatar
9y, 1m agoPosted 9 years, 1 month ago
I sold something on ebay for £18 received the money through paypal, and posted the item to the address as it was on paypal. Posted yesterday...

late yesterday evening i get an email saying that his postcode was wrong on paypal, instead of it being KT17 4QG it should have been KT17 4AX

now I know how friendly paypal is to the buyer so if this doesn't get delivered to him, how will this pan out :-(
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fwibble Avatar
9y, 1m agoPosted 9 years, 1 month ago
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banned#1
fwibble
I sold something on ebay for £18 received the money through paypal, and posted the item to the address as it was on paypal. Posted yesterday...

late yesterday evening i get an email saying that his postcode was wrong on paypal, instead of it being KT17 4QG it should have been KT17 4AX

now I know how friendly paypal is to the buyer so if this doesn't get delivered to him, how will this pan out :-(

did you put your return address on?
and do you have proof of postage?
#2
no return address. have proof of posting but no trackable evidence, ie wasn't sent recorded
banned#3
The post office will check the road name against the postcode so should be fine (although it has just us much chance of going astray as any other parcel).
banned#4
fwibble
no return address. have proof of posting but no trackable evidence, ie wasn't sent recorded

maby he has the phone number for the postcode(as he must have lived their)
you could ring them and tell them you sent it to wrong address and ask them to forward it,
ask buyer to go to the house and ask for it(with his ID)
report him for fake details
or he could be lying and really scamming you for a low amount which could be possible but very unlikely
banned#5
fwibble
no return address. have proof of posting but no trackable evidence, ie wasn't sent recorded


You can still make a claim with that if it does go missing.
banned#6
Prissymiss
You can still make a claim with that if it does go missing.

yeah but then he might be cockey and leave neg and report for no parcel

id rather have me parcel than £18 back with no parcel
#7
You're not responsible for him not knowing his address. But neg feedback is often given when not justified. I'd just see what happens. If he gets it all well and good. If not and he leaves neg feedback, take it on the chin unfortunately.

Twice, I have left negative feedback knowing it would be reciprocated without justification. Such is life
#8
fwibble
I sold something on ebay for £18 received the money through paypal, and posted the item to the address as it was on paypal. Posted yesterday...

late yesterday evening i get an email saying that his postcode was wrong on paypal, instead of it being KT17 4QG it should have been KT17 4AX

now I know how friendly paypal is to the buyer so if this doesn't get delivered to him, how will this pan out :-(

Was it a confirmed Paypal Address?
You should send items out to the address registered with Paypal if they paid via Paypal.
You should also have sent it by a 'trackable' service.
If he puts a claim in with Paypal, you WILL lose and £18 WILL be refunded to him.
#9
hayton2k3
yeah but then he might be cockey and leave neg and report for no parcel

id rather have me parcel than £18 back with no parcel


I'm going to take a print screen of paypal where his address is wrong so that i have evidence of that also, but paypal should be able to see any modifications to an address.

which would mean that i'm in the right if it does go missing, which also mean that the buyer gets his £18 back through a postage claim, rather than nothing. if paypal side with the seller
#10
dinosteveus
Was it a confirmed Paypal Address?
You should send items out to the address registered with Paypal if they paid via Paypal.
You should also have sent it by a 'trackable' service.
If he puts a claim in with Paypal, you WILL lose and £18 WILL be refunded to him.



He did post to the paypal address... Surely paypal won't refund the guy if it was the post code they supplied? It's not his fault the guy didn't update his details...
banned#11
sadiebabes
He did post to the paypal address... Surely paypal won't refund the guy if it was the post code they supplied? It's not his fault the guy didn't update his details...

they will only way i can see to get round it is REPORT him for false details
then paypal should be in your favour
#12
people have posted letters to me before with out a postcode and it still arrives. hopefully u should be alright.
banned#13
or ask him to pick the parcel up from the address as its his fault not yours
#14
sadiebabes
He did post to the paypal address... Surely paypal won't refund the guy if it was the post code they supplied? It's not his fault the guy didn't update his details...

He did not send it by a 'trackable' service as per Paypals U/A, so cannot 'prove' delivery. They will refund the buyer, in full because of that.
banned#15
chump
people have posted letters to me before with out a postcode and it still arrives. hopefully u should be alright.

depends if the office sends it out by address or by postcode

they could use address and send it to him

if they use postcode they will send it to wrong address,

depends which they think is right
#16
dinosteveus
He did not send it by a 'trackable' service as per Paypals U/A, so cannot 'prove' delivery. They will refund the buyer, in full because of that.


D'oh! That's not good :(
#17
dinosteveus
He did not send it by a 'trackable' service as per Paypals U/A, so cannot 'prove' delivery. They will refund the buyer, in full because of that.


but if I lose the paypal dispute can i claim via postal service, don't know if the buyer will take it to dispute yet, he seems ok and i wouldn't want to take it down that road.

Ok so I lose the item worth £18 and have to refund the buyer £18, is it therefore wrong of me to claim £36, because i'm only getting back what the item is worth :whistling:
#18
sadiebabes
D'oh! That's not good :(

Nope, but ignorance is no excuse. It is in Paypals U/A and the OP signed as agreeing to it when he signed up with Paypal. I'm not being nasty, just stating things as they are.
Although it needs updating and the ebay links don't work because HUKD don't like ebay, [COLOR=red]this[/COLOR] is a good read.
banned#19
why dont you tell buyer its his fault and he should collect it if he DOES not receive it
thats the simplest way
banned#20
I meant that he could claim from the post office. This happened with a parcel which I did not receive recently. It was sent by first class (not recorded), the seller made a claim against them using the receipt, she sent me a refund with a copy of the letter from the post office after 3 weeks later.
#21
fwibble
but if I lose the paypal dispute can i claim via postal service, don't know if the buyer will take it to dispute yet, he seems ok and i wouldn't want to take it down that road.

Ok so I lose the item worth £18 and have to refund the buyer £18, is it therefore wrong of me to claim £36, because i'm only getting back what the item is worth :whistling:

Claim £36 from who? The maximum you can claim from the Royal Mail is £34.
When you fill in a P58 the Royal Mail may send your buyer a letter to confirm non delivery of the item, if he fails to sign it and return it, your claim will be closed. You can ask them to send it again but there is still no guarantee he will sign and return it. Without it you will get nowt.:-(
#22
The 2 postcodes are less than a mile apart according to Multimap.com, so you should get the buyer to perhaps put a note through their door explaining what has happened - with their phone number and hope they contact him if it turns up.

Otherwise you can't get the buyer to go hassling the other address incase it doesn't turn up there either, so will have to try and claim through Royal Mail which will be a headache for the sake of £18.
banned#23
maby hes a major scammer and buying things for £18 to not reach him and then ask sellers to forward him receipt and he claims DOUBLE

say he spends £1000 he makes it back plus an extra £1000

bet hes not like this but it sounded cool lol
#24
What was the item number?
#25
When you place a claim with Royal Mail they will want proof of cost.You will need to tick on the form if its an eBay item,they want to see listing number and possibly the Paypal payment transaction page to prove it was paid for in 1st place. They also write to the buyers these days,until the buyer send off their declaration to say not received,they will not refund you.
I've placed a few claims for missing parcels,things go missing even when sending recorded mail and they still do the same process with lost parcel even if recorded,they want to hear from the buyer too,to declare they not got.
banned#26
Anyway, not really worth worrying about just yet as you have to give it 15 days.
#27
thanks for your time, I'll let you how things turn out, its not a huge concern, just a query that was all.

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