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Ebay problem, advice please

£0.00 @ eBay
Hi, I bought some home phones on ebay (2 wireless handset package) they were desrcibed as "excellent condition and hardly used' well they turned up and are filthy, grime and muck all around the bu…
Mallow2 Avatar
7y, 5m agoPosted 7 years, 5 months ago
Hi,

I bought some home phones on ebay (2 wireless handset package) they were desrcibed as "excellent condition and hardly used' well they turned up and are filthy, grime and muck all around the buttons and one of the pictures (you know the marks they put on the call and hang up buttons) has almost worn off.
I emailed them and she replied I always clean my items before i send them out so thats not right, in reply i sent a photo of them and she told me to stop wasting her time!
Now ive opened a dispute with paypal but i just wondered if i return them do i have to pay the postage?
Because if i do then im out of pocket for their mistake.
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Mallow2 Avatar
7y, 5m agoPosted 7 years, 5 months ago
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#1
If you return the item, you have to pay for the return postage.
Paypal will refund the full amount you sent via paypal (so the 1st lot of postage to get it to you will be refunded).
Ebay is going downhill in my opinion, I've had a few items damaged or not as described recently, it's such a pain having to send things back at your cost when you aren't in the wrong!
#2
sickly sweet
If you return the item, you have to pay for the return postage.
Paypal will refund the full amount you sent via paypal (so the 1st lot of postage to get it to you will be refunded).
Ebay is going downhill in my opinion, I've had a few items damaged or not as described recently, it's such a pain having to send things back at your cost when you aren't in the wrong!


Yeah thats rubbish isn't it, i thought surely i wouldn't have to pay! Obviously I was wrong!
#3
Emzy81
Yeah thats rubbish isn't it, i thought surely i wouldn't have to pay! Obviously I was wrong!


Sorry to be the bearer of bad news!
Did the seller not post photos of the phone on the auction page? What is their feedback like?
I'd be polite to the seller and point out that the buttons are worn and thus not 'excellent condition, hardly used', and try and work something out with them (even if they had been rude the first time).
Does the phone work, and what would it look like with a proper clean? You will have to send anything back recorded post to be covered by paypal, so you have to work out whether it's worth it.
I hate it when you look forward to something arriving and when it turns up in the post a number of days later getting disappointed.
#4
For item significantly not as described claims, you have ten calendar days to arrange one of the following:

* Send a replacement item, if this is what the buyer would prefer. Buyers are required to return the original item first.
* Refund the buyer. Buyers are required to return the original item first. Or,
* Contest the claim by providing proof to eBay that the item was described properly (for example, the buyer is claiming that the item is used rather than new, and the listing clearly describes the item as used)

At the end of the 10-day period, eBay will check with the buyer to see if they are satisfied. If the buyer is satisfied, the case is closed. If we don’t hear back from the buyer, we won’t refund them or hold you accountable for the transaction.

If the buyer is not satisfied, eBay will review the case. If we find in favour of the buyer, we will refund the cost of the item and postage to the buyer and, when appropriate, seek to recover transaction funds from you, in a way similar to how PayPal currently reverses transactions. eBay users will soon receive an updated eBay user agreement to allow this process to work efficiently.

We understand that there will be times where both the buyer and the seller may be right. In those cases, eBay may absorb the cost to reimburse the buyer without any impact on you.

This is the new resolution process
#5
I have tried to message them really nicely but she doesn't want to know, ive checked out her feedback and shes sent out a dirty item before.
I guess i may as well keep them, it just annoys me that they can get away with things like this!

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