ebay problem - seller now insolvent - i've escalated to a dispute. advice please - HotUKDeals
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ebay problem - seller now insolvent - i've escalated to a dispute. advice please

scrumpypaul Avatar
8y, 3m agoPosted 8 years, 3 months ago
hi everyone

bought an item a few weeks ago - due to be delivered in two weeks.

seller has emailed saying now insolvent and paypal insurarance will cover my outlay of £80 or so.

i submitted a dispute to paypal and immediately escalated it as the seller has basically said sort it via paypal.

have i done the right thing?

advice please.
Other Links From eBay:
scrumpypaul Avatar
8y, 3m agoPosted 8 years, 3 months ago
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(19) Jump to unreadPost a comment
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#1
Sadly, if there is no money in their paypal account you will get nothing back....good old paypal....safe,secure,simple.
banned#2
retrogeezer
Sadly, if there is no money in their paypal account you will get nothing back....good old paypal....safe,secure,simple.


Not :x
banned#3
retrogeezer
Sadly, if there is no money in their paypal account you will get nothing back....good old paypal....safe,secure,simple.


buyer protection pays out if they have no money

OP if they are insolvent then ask them for the details of the person dealing with it - ie the liquidator or whoever as by law, as you are a creditor, they should have gave you this information anyway
#4
buyer protection pays out if they have no money


well they didn't pay me back my £100 from the musthave100 scam.

You only get money back if there is money in the paypal account....the buyer protection thing is rubbish, all the verification needed, proof of delivery (and a signature from recorded delivery is not enough) etc.
banned#5
retrogeezer
well they didn't pay me back my £100 from the musthave100 scam.

You only get money back if there is money in the paypal account....the buyer protection thing is rubbish, all the verification needed, proof of delivery (and a signature from recorded delivery is not enough) etc.


that wasn't through ebay so wouldn't have had buyer protection

What happened in the end with musthave, how did the police investigation go etc?
banned#6
retrogeezer
well they didn't pay me back my £100 from the musthave100 scam.

You only get money back if there is money in the paypal account....the buyer protection thing is rubbish,


But people did successfully get their money back direct from Paypal in this scam. It did take a lot of effort. Contact Meococnuts who posted how they managed to do so.

colinsunderland


What happened in the end with musthave, how did the police investigation go etc?


Unfortunately, they were too busy investigating someone who dropped some litter and didnt get round to it!

Four months on, they still hadn't contacted Amy, who was one of the CS reps than most people spoke to. (And had nothing to do with the scam and was also out of pocket with no wages paid to her.) It netted this guy over £300,000. And they wonder why there is no confidence in the legal system! When they eventually did contact her, they cancelled 2 appointments on the day. I've no idea if they ever spoke to her. If they had taken notice when they were first contacted, they could have caught him red handed at the North London premesis as he was still there when they were notified.
#7
If you payed through paypal with your credit card you will be covered by the CC company

(i dont really use PP so i dont know if you can it was just a thought!)
#8
Damn, this was pine online/purple hog wasnt it? Just checked emails and we are £80 down now.
#9
yes. pine online.

i'm very disappointed that these people were still taking orders and supposedly scheduling deliveries when they knew they were in such a financial state.

paypal site seems to indicate that i'd be covered up to at least £150, so we'll see.
#10
scrumpypaul;2913885
yes. pine online.

i'm very disappointed that these people were still taking orders and supposedly scheduling deliveries when they knew they were in such a financial state.

paypal site seems to indicate that i'd be covered up to at least £150, so we'll see.


As well as not receiving the order and possibly losing money is the fact this order was to match two existing pieces we had previously had from them:x
#11
aye - annoying - i just want my piece of furniture. so p'd off at the mo...............
#12
scrumpypaul;2914091
aye - annoying - i just want my piece of furniture. so p'd off at the mo...............

We have had two previoes orders from them at over £200 a time so it could be worse and been one of those I suppose, they are taking the pee though as they have set up an online store outside of ebay and thats still taking orders:x
#13
Guv,

I gave up with paypal and their 'customer services'

I had checked the box to pay by credit card when initally buying the TV and it still came up as a paypal transaction, however, I could not access the account and paypal's 3 (long) phone calls still did not sort it out.

I did claim it back from my CC company, hopefully they got it back from paypal but they never told me if they did.

Paypal is still ***** in any case.
#14
harlzter - what is the online store they are now trading from? - i'll let the insolvency company know plus i'll mention it in my communications with paypal.
#15
found it - looks like its one and the same - i've already included it within my letter to the insolvency company.

i'm well narked.
#16
scrumpypaul;2915784
found it - looks like its one and the same - i've already included it within my letter to the insolvency company.

i'm well narked.

Sorry that was actually the wrong one i linked too it should be http://www.pineon-line.co.uk/

The first I linked too has a different location.


You tried ringing them?
#17
cheers - doubt i'll ring - let insovency and paypal do it.
#18
Whole thread on this over on ebay looks like hundreds have been hit by this one, they surely must have known this was happening when they took the orders, even more callous is they kept stalling peoples delivery dates to the extent they are out of the 45 day paypal claim period.
#19
Is the ebay info the same as the address on the website? Maybe time for a visit with a van to the premises to claim your goods.

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