I ordered something bulky from ebay and had it delivered, but when opening the box found a couple of items damaged so emailed the seller who (fair play to him) organised a replacement set to be couriered out and delivered the next day which I got, however he said he'd arranged for the courier to collect the old one at the same time but the courier knew nothing of this, if he was to arrange the courier again it would involve a day of waiting for them and another wasted day.
The item was a mower/strimmer/hedge cutters triple pack - the mower roller had a chunk missing and the hedge cutters hand shield cracked off.
What would you do?
Where do I stand?
Surely its not on I have to waste a day waiting in due to their cock up?