Im having a bit of a problem with an item I purchased on ebay this morning which im looking for any advice any of you may have.
I bought a brand new mobile in an auction that finished early this morning hence the final price was considerably lower than id expected to pay for it, around £50-£60 lower.
I paid for it immediately thru paypal and this evening I got a message from the seller saying they were sorry to tell me that as they went to pack the item they noticed the screen was cracked on the mobile and that it must have been their young son who damaged it. They have given me two options, one they get it repaired or secondly they give me a refund. I think a boxed item would need a particularly large impact to crack the screen on a mobile in it, particularly the way nokia's are packed, never mind it being a 2yr old.
The situation sounds a bit fishy to me, particularly due to the very low final sale price for the item and ive a feeling the member may just be trying to get out of having to sell it for that price. But I dont really want a repaired phone thats supposed to be brand new, on the other hand if I take the refund does anyone know if paypal take any commission off the refund? I certainly dont want to lose money.
Im wondering whether to call their bluff and go for the "repair" but any advice appreciated from anyone especially if anyone has had a similar situation
Thanks in advance