eBay question - refund - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

eBay question - refund

Kommunist Avatar
9y, 8m agoPosted 9 years, 8 months ago
I bought recently some item off eBay. The item turned out to be 'not as described', so I returned it to the seller. The seller took it back without any problem and refunded money in full.
However, eBay now shows that I have to pay for this item. What should I do in this case? I guess that if I ignore eBay, I'll be left with black mark for unpaid item? The seller already gave me positive feedback, so what should I do in this case? Should I just mark it as 'payment sent'?
Other Links From eBay:
Kommunist Avatar
9y, 8m agoPosted 9 years, 8 months ago
Options

All Comments

(5) Jump to unreadPost a comment
Comments/page:
#1
it sounds like you just forgot to mark it as payment sent in the first place, just like when your a seller you mark things off as payment recieved, sent, recieved etc

id just mark it as payment sent :thumbsup:
[mod] 1 Like #2
Get the seller to file a both parties agreed to not carry out this transaction request and you won't get a unpaid strike for it.
#3
geek grrrl
it sounds like you just forgot to mark it as payment sent in the first place, just like when your a seller you mark things off as payment recieved, sent, recieved etc

id just mark it as payment sent :thumbsup:


I did mark it as payment sent when I paid thorugh Paypal.
It was automatically shown as Paid.

Syzable
Get the seller to file a both parties agreed to not carry out this transaction request and you won't get a unpaid strike for it.

But then it'll be mutual wihtdrawal from the sale wouldn't it? Which is not right because sale went through and it was simply because of incorrect description (device lacked some functions, which were listed in auction description) I returned it.

I do not want to harm either my account or seller's (after all it is rarity to deal with honest eBay seller these days), so are there any other options?
1 Like #4
Syzable
Get the seller to file a both parties agreed to not carry out this transaction request and you won't get a unpaid strike for it.

This is correct. :thumbsup:


Obviously with you being refunded the item has not been paid for, that is why it's being shown as unpaid.
Your seller needs to claim his fees back and the best way for him to do that is to say the item was returned and you both agreed not to complete the transaction:-


http://pages.ebay.co.uk/help/sell/insertion-fee-credit.html

What to do if the original listing had a non-paying bidder or the buyer returned the item for a refund:
Before you relist the item, file an [COLOR=#810081]Unpaid Item dispute[/COLOR] for the original listing and request a Final Value Fee credit when you close the dispute. You can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 7 days.
You have several options to choose from when you [COLOR=#0000ff]close the dispute[/COLOR]:
[LIST]
[*][COLOR=blue]“We've agreed not to complete the transaction”. [/COLOR]
[COLOR=blue]With this option, the buyer does not receive an Unpaid Item Strike. You’ll receive a Final Value Fee credit and the item will become eligible for an Insertion Fee credit when you relist it.[/COLOR]
[*]“I no longer wish to communicate with or wait for the buyer”.
With this option, the buyer receives an Unpaid Item strike. You’ll receive a Final Value Fee credit, and the item will become eligible for an Insertion Fee credit when you relist it.
[*]“We've completed the transaction and we're both satisfied”.
You should only choose this option if the buyer has paid for the item because you won’t get a credit
[/LIST]
This is a very simple process but your seller does need to do.
#5
Thanks for advice, I'll ask the seller to initiate Mutual Agreement then. :) We'll see how it goes.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!