eBay Question...Rep for help - HotUKDeals
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eBay Question...Rep for help

hdizzle Avatar
7y, 3m agoPosted 7 years, 3 months ago
I just sold an item on Buy it Now on ebay. Now it's telling me to print off an address label via paypal. Now when I try and do this it tries to charge me £4.40.

At the moment the funds are being 'held' by paypal. Therefore the Q is...Can I send off the item without going through the paypal address label system, and if I do this, will the funds eventually get paid into my paypal account fully?

I'm quite new to eBay, so help will be much appreciated. Rep for help.
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hdizzle Avatar
7y, 3m agoPosted 7 years, 3 months ago
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1 Like #1
yes you can. I have never used the Paypal address system. The funds being held, are not to do with the address label. You should check this out with PP before sending :)
1 Like #2
just write the address down, as paypal's "print" system is linked to royal mail,

just sell it how you would on here, write label, put on package etc
#3
DTR
yes you can. I have never used the Paypal address system. The funds being held, are not to do with the address label. You should check this out with PP before sending :)


ok so...as soon as I send off the item, and the buyer claims it as received the funds get fully paid into my account?
Repped :thumbsup:
#4
faevilangel
just write the address down, as paypal's "print" system is linked to royal mail,

just sell it how you would on here, write label, put on package etc


thanks to you as well :thumbsup:

repped
1 Like #5
Chase up with Paypal why the funds haven't gone through yet. When the have, you should be able to view the transaction in your paypal account, will have the delivery address on there.
1 Like #6
I think once the buyer leaves you feedback for the item the funds get released. i think its a new thing paypal are doing???
2 Likes #7
Paypal do this if you are either a new seller or considered to be a risky seller,

Just send as you intended to,

They will release the funds to you when either-

you receive positive feedback from the buyer
it's been 21 days since the payment date and you haven't received a dispute, claim, chargeback, or reversal on the transaction being held
#8
grabbit
Paypal do this if you are either a new seller or considered to be a risky seller,

Just send as you intended to,

They will release the funds to you when either-

you receive positive feedback from the buyer
it's been 21 days since the payment date and you haven't received a dispute, claim, chargeback, or reversal on the transaction being held


Rep given for the very helpful advice, very clear & accurate! :thumbsup:
1 Like #9
^^^^^ exactly right

see this link
#10
Ohhh ok cool. Thanks grabbit! Very helpful!

So i should send my item as usual then.

Thanks everyone else! Repped!
#11
hdizzle
Ohhh ok cool. Thanks grabbit! Very helpful!

So i should send my item as usual then.

Thanks everyone else! Repped!


send the item trackable, so Rm recorded (covers up to £39) or special delivery, or use a trackable courier on the paypal site, parcel force, ups. dhl. fedex are the most common ones

I would only use recorded for very low value as RM have a bad habit of not getting the recorded slip signed or take ages to get online
#12
faevilangel
send the item trackable, so Rm recorded (covers up to £39) or special delivery, or use a trackable courier on the paypal site, parcel force, ups. dhl. fedex are the most common ones

I would only use recorded for very low value as RM have a bad habit of not getting the recorded slip signed or take ages to get online


thing is the item was sold for £16, so is it worth it tracking it (as opposed to recorded)?
#13
hdizzle
thing is the item was sold for £16, so is it worth it tracking it (as opposed to recorded)?


Definately send it recorded as a minimum, you need online proof that the item has been sent to be eligible for Paypal seller protection.

The cheapest special delivery is £4.95 and parcelforce will probably cost you £11.95 as a personal customer, so those are probably out of the price range for this value of sale.
#14
hdizzle
thing is the item was sold for £16, so is it worth it tracking it (as opposed to recorded)?


you need to send it trackable as you can't prove the buyer recieved it without the signature, send it recorded but ask the post office clerk for a "certificate of posting" which will get you your money back / stamps of similar value if it goes missing. Paypal will automatically give the buyer the money back if you can't prove delivery
#15
hdizzle
thing is the item was sold for £16, so is it worth it tracking it (as opposed to recorded)?


Depends on the value/nature of item and the feedback of the buyer etc,

If your sending normal 1st/2nd class get proof of postage receipt,if buyer looks dodgy best to send recorded
#16
faevilangel
you need to send it trackable as you can't prove the buyer recieved it without the signature, send it recorded but ask the post office clerk for a "certificate of posting" which will get you your money back / stamps of similar value if it goes missing. Paypal will automatically give the buyer the money back if you can't prove delivery


It doesn't need to be trackable,as long as you have the receipt of postage RM will pay comp for non receipt,in reality very,very few parcels go missing
#17
faevilangel
you need to send it trackable as you can't prove the buyer recieved it without the signature, send it recorded but ask the post office clerk for a "certificate of posting" which will get you your money back / stamps of similar value if it goes missing. Paypal will automatically give the buyer the money back if you can't prove delivery


Definately...i wouldnt send anything unless it was by recorded...even if that means dropping down to 2nd class.
#18
grabbit
Depends on the value/nature of item and the feedback of the buyer etc,

If your sending normal 1st/2nd class get proof of postage receipt,if buyer looks dodgy best to send recorded


cool cool...well actually the seller specializes in buying faulty phones (what I sold them), and they have 100% feedback from hundreds of people, so I may just do second class standard, and get a certificate of posting. that will cover my back whilst cutting down postage costs...(i hope)
#19
Abbielonglegs
Definately...i wouldnt send anything unless it was by recorded...even if that means dropping down to 2nd class.


Why? If it goes missing your covered anyhow? You will get a refund from RM as long as you have the POP,

I've sent 1000's of ebay packages by normal mail,percentage lost,1 in 1000 :)
#20
hdizzle
cool cool...well actually the seller specializes in buying faulty phones (what I sold them), and they have 100% feedback from hundreds of people, so I may just do second class standard, and get a certificate of posting. that will cover my back whilst cutting down postage costs...(i hope)


yes,if it does happen to get lost you'll get cost back from RM

also since its a mobile take a note of the imei on the phone (under the battery),if by chance it does get lost just report it as lost/stolen and its useless to anyone in UK ;-)
#21
grabbit
yes,if it does happen to get lost you'll get cost back from RM

also since its a mobile take a note of the imei on the phone (under the battery),if by chance it does get lost just report it as lost/stolen and its useless to anyone in UK ;-)


yep yep, thanks a lot grabbit you've been ever so helpful :thumbsup:
#22
hdizzle
yep yep, thanks a lot grabbit you've been ever so helpful :thumbsup:


No probs,good luck :thumbsup:
#23
grabbit
Why? If it goes missing your covered anyhow? You will get a refund from RM as long as you have the POP,

I've sent 1000's of ebay packages by normal mail,percentage lost,1 in 1000 :)


We have a rule of thumb that if the item will fit through the letter box and is less than £5.00 in value then send 1st class. If its a packet or higher than £5 in value send recorded. It's just gets rid of any hassle in making a claim and helps the buyer if the item doesn't turn up. So many times buyers ask if an item has been dispatched because they haven't received it and after tracking it on royal mail most often it turns out that RM did not leave a "while you were out" card and it's waiting for collection at the sorting office (we must get two or three of these per week). We have had many 1st class items supposedly "go missing" either due to RM or dodgy buyers but not one recorded. Recorded items have always been delivered or returned to us. In one instance we had a recorded item returned after 3 months.
#24
QuidProQuo
We have a rule of thumb that if the item will fit through the letter box and is less than £5.00 in value then send 1st class. If its a packet or higher than £5 in value send recorded. It's just gets rid of any hassle in making a claim and helps the buyer if the item doesn't turn up. So many times buyers ask if an item has been dispatched because they haven't received it and after tracking it on royal mail most often it turns out that RM did not leave a "while you were out" card and it's waiting for collection at the sorting office (we must get two or three of these per week). We have had many 1st class items supposedly "go missing" either due to RM or dodgy buyers but not one recorded. Recorded items have always been delivered or returned to us. In one instance we had a recorded item returned after 3 months.


There is no hassle in making a claim,if item isn't received within a certain time frame just refund the buyer and await your refund,

How many items do you sell that you get queries of 2/3 items not received per week/while you were out card not left :w00t:

The majority of ebay buyers are good,they wont claim not received and in the event that you get a dodgy 1 in a thousand RM take the loss

In my opinion it's a waste of money sending all items recorded when its not necessary,high value items,yes,most certainly must either go recorded or special,I've did that for years on ebay and it works out well
#25
hdizzle
ok so...as soon as I send off the item, and the buyer claims it as received the funds get fully paid into my account?
Repped :thumbsup:



No. Don't send untill you have the funds cleared. As I said, check with paypal before sending.
#26
grabbit
There is no hassle in making a claim,if item isn't received within a certain time frame just refund the buyer and await your refund,


Which is more hassle making a claim or not making a claim? Our aim is to minimise hassle

grabbit
How many items do you sell that you get queries of 2/3 items not received per week/while you were out card not left


Typically 500 per week but at the moment 750

grabbit
The majority of ebay buyers are good,they wont claim not received and in the event that you get a dodgy 1 in a thousand RM take the loss


Ever since we started sending items over £5.00 recorded there are mysteriously a lot less people complaining that they didn't receive an item.

grabbit
In my opinion it's a waste of money sending all items recorded when its not necessary,high value items,yes,most certainly must either go recorded or special,I've did that for years on ebay and it works out well


How many payment reversals did you get? We currently get on average 3 per month with an average value of £13 and without a means of online tracking it's not eligible for Paypal Seller Protection, we would simply take a loss on these transactions. With the recorded delivery Paypal refund us.
#27
DTR
No. Don't send untill you have the funds cleared. As I said, check with paypal before sending.


I think you missed the point, the customer has paid, Paypal are just holding the funds to protect the customer until the goods have been received. So he has to send it.

The only time you wouldn't send until the funds have cleared is if it was an echeque.
#28
QuidProQuo
Which is more hassle making a claim or not making a claim? Our aim is to minimise hassle



Typically 500 per week but at the moment 750



Ever since we started sending items over £5.00 recorded there are mysteriously a lot less people complaining that they didn't receive an item.



How many payment reversals did you get? We currently get on average 3 per month with an average value of £13 and without a means of online tracking it's not eligible for Paypal Seller Protection, we would simply take a loss on these transactions. With the recorded delivery Paypal refund us.


So your selling 3000 items per month? Must be a very 'in demand' product you sell :whistling:
#29
QuidProQuo
I think you missed the point, the customer has paid, Paypal are just holding the funds to protect the customer until the goods have been received. So he has to send it.

The only time you wouldn't send until the funds have cleared is if it was an echeque.


Yep indeed :thumbsup:
#30
grabbit
So your selling 3000 items per month? Must be a very 'in demand' product you sell :whistling:


Do I detect some disbelief? Please yourself ;-)
#31
QuidProQuo
I think you missed the point, the customer has paid, Paypal are just holding the funds to protect the customer until the goods have been received. So he has to send it.

The only time you wouldn't send until the funds have cleared is if it was an echeque.


I've never had Paypal hold funds untill i've sent an item. I've had them hold funds for many other reasons (problems with my account, buyers account and so on). So I still would not send untill I had at least spoke to Paypal about it. If funds are held, there is a reason.
#32
DTR
I've never had Paypal hold funds untill i've sent an item. I've had them hold funds for many other reasons (problems with my account, buyers account and so on). So I still would not send untill I had at least spoke to Paypal about it. If funds are held, there is a reason.


There is a reason

The seller is newish to ebay,they have to send first,once buyer confirms receipt funds are released,thats the way paypal works now
#33
grabbit
There is a reason

The seller is newish to ebay,they have to send first,once buyer confirms receipt funds are released,thats the way paypal works now


Well I'll be, you learn something new everyday. Cheers for the info, it's good to know :)

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