Apologies for question I have tried to search on ebay but struggling to find answer.
My partner has just received a jumper through the post. When we got it, it was wrapped neatly but only in brown paper. I had noticed a small rip in the paper but didn't think anything about it.
When he opened it the jumper has a small hole on the shoulder, very odd place not near stitching or anything. I cannot see this in the picture so presume it has happened in the post.
What do we need to do. I haven't contacted seller yet thought I better get my facts straight. Does someone claim off post office or is it his fault for not wrapping very well. it perhaps should have been in a few more layers or a plastic bag inside brown paper.
The seller has good feedback so I do think this is a fault with the packaging and that it has ripped not him trying to con.