Hi all, need a little help as to what I should do.
Basically sold a WD My Passports Essentials HD which was BNIB and have stated in the returns description that returns will only be accepted if the item is UNOPENED and UNUSED.
The buyer has mailed back saying that they have opened the box and used the drive, but there has been a problem with the driver i.e. not enough power from their computer USB port.
I know certain things are not covered for returns i.e. sealed software etc. and want to know what I can do regards this return. As he has opened and used the drive do I have to accept the return? Can I reject the return on the basis he has opened and used the drive?
Also if I have to accept the return can I charge a fee for an item returned as used?
Thanks for your help in advance guys, rep for helpful posts.