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Ebay Rules

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Hi Just wandered if anyone knows Ebays current rules regarding suspended accounts. Basically I have brought a quite expensive jewellery making kit from a seller. I logged in to ask for trackin… Read More
kazmcj Avatar
8y, 1m agoPosted 8 years, 1 month ago
Hi

Just wandered if anyone knows Ebays current rules regarding suspended accounts.

Basically I have brought a quite expensive jewellery making kit from a seller. I logged in to ask for tracking no. yesterday and it said seller is no longer registered on Ebay. I then opened a dispute with paypal (although I can't esculate till 26th) anyway, seller has emailed me today, asking me to end dispute as paypal are trying to take the money from her account. She is saying that she has been suspended for 3 days because someone negged her and she neg replied the positive(hope that makes sense).

I just want to know if Ebay do that now? or is she just trying to get me to end dispute.
Any adivce is greatly appreciated:)
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kazmcj Avatar
8y, 1m agoPosted 8 years, 1 month ago
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#1
If shes got suspsened it would be for more then one reason. And won't be for one negative alone. I would leave the dispute open.

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#2
i would tell her you will end the dispute as soon as you recieve it, if shes nothing to hide should be ok with this :)

i think if u end it you wont be able to re-open it if it doesnt come
#3
Adam2050
If shes got suspsened it would be for more then one reason. And won't be for one negative alone. I would leave the dispute open.

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If she was suspended would it say no longer registered? I was thinking she had closed the account herself?
#4
kazmcj
If she was suspended would it say no longer registered? I was thinking she had closed the account herself?



Your probably right.

I'd keep the dispute open, and escalate it as soon as you can.

What's it for?

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1 Like #5
kazmcj
If she was suspended would it say no longer registered? I was thinking she had closed the account herself?


yes it does say that as I'm currently suspended (long story).
#6
SABJ
i would tell her you will end the dispute as soon as you recieve it, if shes nothing to hide should be ok with this :)

i think if u end it you wont be able to re-open it if it doesnt come



Yep, I have sent her a message saying I will close when I receive it. Just made me feel bad when she says her account is in - and paypal are trying to take payments and her bank will charge her
#7
oh but I wouldn't close the dispute until you recieve the item.
#8
kazmcj
Yep, I have sent her a message saying I will close when I receive it. Just made me feel bad when she says her account is in - and paypal are trying to take payments and her bank will charge her



dont feel bad untill you get your stuff you have done nothing wrong i would do the same she should understand your concrens and paypal will only take the money off her if the item doesnt come so she wont be out of pocket when did she say she sent it ?
#9
Adam2050
Your probably right.

I'd keep the dispute open, and escalate it as soon as you can.

What's it for?

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It was for a jewellery making kit, I checked her feedback and it was good 250+ positive with only 1 neg which wasn't anything really.
1 Like #10
As the others have said, keep your claim open and do not close it until you get your stuff, if you close it you will NOT be able to0 reopen it, no matter what.

Mike..
#11
It was agreed she would send saturday (48 hr parcel post) which is why are asked her for the tracking no, however she said today that it wasn't sent on Sat because it cost £37 to post, which was more expensive than she originally thought and she hadn't got enough money on her. Her OH is supposed to be posting for her today. I don't know what to think
1 Like #12
kazmcj
It was agreed she would send saturday (48 hr parcel post) which is why are asked her for the tracking no, however she said today that it wasn't sent on Sat because it cost £37 to post, which was more expensive than she originally thought and she hadn't got enough money on her. Her OH is supposed to be posting for her today. I don't know what to think



Defo leave dispute open i wouldnt trust her she should of thought about this before selling it i would never sell somthing i couldnt afford to post and if you paid before sat she would of had your money on way to her bank :thumbsup: good luck
1 Like #13
kazmcj
It was agreed she would send saturday (48 hr parcel post) which is why are asked her for the tracking no, however she said today that it wasn't sent on Sat because it cost £37 to post, which was more expensive than she originally thought and she hadn't got enough money on her. Her OH is supposed to be posting for her today. I don't know what to think


Sounds huge.

The money you put in makes it an obvious choice to keep it open.

GL.

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#14
Thanks SABJ and everyone else:)

Your right, I won't close it until I receive the goods.
#15
Just received this message from the open paypal dispute. Does anyone know if there is a problem with doing what she has asked? This is her message:

What ive had to do to stop paypal trying to take money out of my account again is borrow some from my partners business paypal account to cover this so can i please grant u a refund to close this case and then once the item has arrive for u to pay £105 into my partners account? Is this ok, can u please let me know asap

Is this cosha anyone? Thanks in advance
#16
Let the seller refund you and then close the dispute,i wouldn't pay again,forget the transaction now!
1 Like #17
make sure she does a refund and not a new transaction but dont close until the money is in your account and if you send to his account will she be able to open a dispute against you, paypal is a maze
#18
Thanks for your replies:)

ilovepink, I have just sent her an email following your advice. Many thanks I was worried that If I accepted the refund and closed the dispute they could somehow reverse the payment.
1 Like #19
Once you have the refund it cant be reversed.
#20
Thats good to know thank you deb8z:)

I have just looked on ebay and the auction details are now back and she is registered again , so it looks like she is telling the truth. Feeling much happier now
#21
Don't pay again though.:thumbsup:
#22
deb8z
Don't pay again though.:thumbsup:


Why not? once my payments refunded, and I have received the goods then I will owe her the money
#23
The seller is going to send you the goods BEFORE payment ?
#24
Thats why I thought it sounded dodgy.

Obviously I paid first, went to ask for tracking no and she was no longer registered. I feared the worst and raised a not received claim. She contacted paypal/me explained she had been suspended. As it stands now I have still paid but paypal have her account on hold - she wants to refund me and then wants me to pay again after I have received them. She has now sent me tracking details which show it is now in their systems.
#25
Well if the seller has already sent it then i can't see the problem,just make sure the item is as you expect it to be etc before paying.

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