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Ebay's stupid return policy!

NEtech Avatar
2y, 1w agoPosted 2 years, 1 week ago
Ebay.s forced return policy is a pain in the ****! I am all for looking after my customers and doing the right thing but I am getting my eyes taken out here by people abusing the system. These are just 2 examples, I guess I am not alone on this one.

Just had 2 items returned from 2 different buyers. One is a remote controlled car that was purchased in November, he said his son was playing with it and the wheel on the controller has broke. Got it back and the thing has clearly been physically damaged as it spins all the way around, been forced.

Second one is a quadcopter. The guy has had it since early December and has now sent it back saying one of the propellers no longer works. Hmmm, that is because you have smashed it because you can't fly it correctly. I know he was using it because he told me he could not wait to get it and try it out, this was back in early December, he also left me positive feedback back then saying great item.

Now under normal law these things have been damaged by the consumer and would not be covered under warranty, but under Ebay law, because they used the Ebay returns system and they are showing as being returned then they will get their money back as it is on hold and will soon be automatically sent to them.

I smashed a mirror a couple of weeks ago that I bought from Argos. I think I will take it back and ask for my money back because it is broke.

This new Ebay system is open to mega abuse, anyone can return anything at anytime, even months later and get a full refund regardless of the condition or whatever. They could even send a brick back and still get a refund.
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NEtech Avatar
2y, 1w agoPosted 2 years, 1 week ago
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banned 3 Likes #1
you can't blame ebay if someone sells something for kids that is easily broken
#2
Honestly thinking of shutting down my ebay account due to stories like this. It's a complete joke.
#3
I've had to stop selling on ebay now had a successful shoe shop and because people kept returning them if they didn't fit correctly and I lost out on the postage sending the item it as a waste of time.
also you are right the buyer can claim there are imperfections and send it back..... a used shoe I can no longer sell and make the money I need for profit.... The buyer is always right in ebays eyes.

have you tried ringing the customer service centre in Ireland they are usually pretty helpful with stuff like broken toys I sold a few helicopters etc and refused a return on one after they said the propellers no longer worked just refused it & rang the customer service team. Also if its after 30 days you can just ring up and they automatically cancel the return request. The enormous phone bill you get at the end of the month after complaining makes this not worth while in my eyes though!!
banned 1 Like #4
geebeegooner
Honestly thinking of shutting down my ebay account due to stories like this. It's a complete joke.

so if you bought a toy from a shop you would be happy if it only lasted a month before breaking under normal use,
#5
whatsThePoint
geebeegooner
Honestly thinking of shutting down my ebay account due to stories like this. It's a complete joke.

so if you bought a toy from a shop you would be happy if it only lasted a month before breaking under normal use,

No i mean in the sense that knowingly buying second hand goods and expecting silly warranties isn't something that should happen.
If i buy off a car boot I wouldn't expect 6 months warranty.

Just worried now that I sold a graphics card on ebay and they can abuse it and expect me to be out of pocket later on.


Edited By: geebeegooner on Jan 09, 2015 10:45: adding
1 Like #6
geebeegooner

in the sense that knowingly buying second hand goods and expecting silly warranties isn't something that should hap

*pen.


Edited By: deeky on Jan 09, 2015 10:41
1 Like #7
deeky
geebeegooner

in the sense that knowingly buying second hand goods and expecting silly warranties isn't something that should hap

*pen.


Ha ha ha. I'm on my phone and my dad rang me and for some reason it posted it mid type :)
#8
tammy308
I've had to stop selling on ebay now had a successful shoe shop and because people kept returning them if they didn't fit correctly and I lost out on the postage sending the item it as a waste of time.
also you are right the buyer can claim there are imperfections and send it back..... a used shoe I can no longer sell and make the money I need for profit.... The buyer is always right in ebays eyes.

have you tried ringing the customer service centre in Ireland they are usually pretty helpful with stuff like broken toys I sold a few helicopters etc and refused a return on one after they said the propellers no longer worked just refused it & rang the customer service team. Also if its after 30 days you can just ring up and they automatically cancel the return request. The enormous phone bill you get at the end of the month after complaining makes this not worth while in my eyes though!!

Use the ebay "call me" function, no more phone bill then
1 Like #9
This is why I no longer sell on ebay. It used to be the case before the 'unwashed masses' found out about it so to speak about 4/5 years ago I had no fear of selling there and would sell everything and anything... Definitely wouldn't consider sending out ANYTHING electronic.
banned#10
geebeegooner
whatsThePoint
geebeegooner
Honestly thinking of shutting down my ebay account due to stories like this. It's a complete joke.

so if you bought a toy from a shop you would be happy if it only lasted a month before breaking under normal use,

No i mean in the sense that knowingly buying second hand goods and expecting silly warranties isn't something that should happen.
If i buy off a car boot I wouldn't expect 6 months warranty.

Just worried now that I sold a graphics card on ebay and they can abuse it and expect me to be out of pocket later on.


then people who are going to cry about returns on easily damaged goods should stick to getting a few pence at car boots
#11
You seem to have been unlucky there. I stopped buying from ebay for several years because of all the problems I had with unscrupulous sellers. Just bought a few things this January and already the problems start again. Looks as if I may need that returhs service!
#12
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.
#13
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

lol

which purchase would that be, the original..........................................
#14
ed1980
tammy308
I've had to stop selling on ebay now had a successful shoe shop and because people kept returning them if they didn't fit correctly and I lost out on the postage sending the item it as a waste of time.
also you are right the buyer can claim there are imperfections and send it back..... a used shoe I can no longer sell and make the money I need for profit.... The buyer is always right in ebays eyes.

have you tried ringing the customer service centre in Ireland they are usually pretty helpful with stuff like broken toys I sold a few helicopters etc and refused a return on one after they said the propellers no longer worked just refused it & rang the customer service team. Also if its after 30 days you can just ring up and they automatically cancel the return request. The enormous phone bill you get at the end of the month after complaining makes this not worth while in my eyes though!!

Use the ebay "call me" function, no more phone bill then

nifty idea stopped selling now though.... actually sell at a local carboot and make alot more money without the fees!
#15
Alfonse
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

lol

which purchase would that be, the original..........................................

op hasn't stated if the items sold are new or secondhand
#16
Error440
Alfonse
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

lol

which purchase would that be, the original..........................................

op hasn't stated if the items sold are new or secondhand

see post 5

However, if you’re buying from an individual – which constitutes a private sale – the rules are slightly different. For example, the so-called ‘implied terms’ of the Sales of Goods Act only apply to title and description, not to quality. This means the goods must simply correspond with the description, and be legally owned by the seller.



Edited By: Alfonse on Jan 09, 2015 11:11
#17
Simple solution, don't sell on ebay.

There are plenty that will.
#18
Alfonse
Error440
Alfonse
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

lol

which purchase would that be, the original..........................................

op hasn't stated if the items sold are new or secondhand

see post 5

However, if you’re buying from an individual – which constitutes a private sale – the rules are slightly different. For example, the so-called ‘implied terms’ of the Sales of Goods Act only apply to title and description, not to quality. This means the goods must simply correspond with the description, and be legally owned by the seller.



yes I see post 5 someone who is not the op, how do you know the op isn't a small business selling brand new items when he's not been back to say. He said at the end of his original post about argos which implies he is selling brand new things at least
#19
Sorry had to go out now on my phone. Yes I only sell brand new stuff will reply to errors silly comment when I get back on a PC. :)
#20
Yeah, it's really stupid! I have had a few issues lately, the stress it causes is hardly worth my time. I'd rather lose a few quid and sell on Gumtree.
#21
i have not sold anything on ebay for about 15 month now. and dont plan on doing so again for much longer than that
#22
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns
#23
Did they return the items using trackable means?
#24
Its not wise to sell on ebay full stop. Used it all the time, £20k + in sales as a private seller between 2002 and 2010 but i quit while i was ahead. Its just too expensive now, the DSR's and now defect system and with the increased risk of fraud with the new returns process and buyers knowing they have their sellers over a barrel with those daft money back guarantee banner ads - not to mention the 180 day paypal dispute time scale is well open to abuse.

Its very sad eBay gong the way it has, i was looking at my saved sellers list the other day and out of around 70 only 15 of them are still active, mostly small business sellers all gone with perfect feedback.
1 Like #25
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

The thing is error it does not matter if it is a childs toy or not. If a child abuses that toy and breaks it they have no right to try and return it for a refund. A toy is a toy and it is made for its intended use. A remote controlled car is made for driving, not crashing, the control is made for steering not ripping the controls off in your hands. If this happens then the child has physically damaged it and this is not covered under and warranty or consumer law. The item was fit for purpose but not fit for physical abuse.

The same with the helicopter. The warranty does not cover accidental or crash damage, if the person can't fly it correctly and smashes it into a wall or the ground then again, the item is not covered under warranty and they have not right to try and make a claim.

If I was a learner driver and bought a new car off the forecourt and had an acceptable person in the driving seat but got wiped out pulling out onto the road do you think the manager of the car showroom would give me a refund on his now mangled car? What you are saying is that he should not have sold me the car in the first place because the car was not fit for purpose for a learner driver and that he should refund me because the car did not live up to expectations of a learner driver. :)

You have to draw the line somewhere. A little bit of common sense shoes that these items have been used and damaged by the user, this was not a general product failure which is covered under the warranty. I should not have to refund for these items as they have been physically broken by the consumer. If I were to try to return these to a store if I had purchased from them I am 100% certain they would say they have been damaged and have not failed so cannot issue a refund.
#26
Perhaps kids toys are not the wisest items to flog on ebay. (_;)
#27
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns

I thought this was still the case.
#28
NEtech
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

The thing is error it does not matter if it is a childs toy or not. If a child abuses that toy and breaks it they have no right to try and return it for a refund. A toy is a toy and it is made for its intended use. A remote controlled car is made for driving, not crashing, the control is made for steering not ripping the controls off in your hands. If this happens then the child has physically damaged it and this is not covered under and warranty or consumer law. The item was fit for purpose but not fit for physical abuse.

The same with the helicopter. The warranty does not cover accidental or crash damage, if the person can't fly it correctly and smashes it into a wall or the ground then again, the item is not covered under warranty and they have not right to try and make a claim.

If I was a learner driver and bought a new car off the forecourt and had an acceptable person in the driving seat but got wiped out pulling out onto the road do you think the manager of the car showroom would give me a refund on his now mangled car? What you are saying is that he should not have sold me the car in the first place because the car was not fit for purpose for a learner driver and that he should refund me because the car did not live up to expectations of a learner driver. :)

You have to draw the line somewhere. A little bit of common sense shoes that these items have been used and damaged by the user, this was not a general product failure which is covered under the warranty. I should not have to refund for these items as they have been physically broken by the consumer. If I were to try to return these to a store if I had purchased from them I am 100% certain they would say they have been damaged and have not failed so cannot issue a refund.

We stopped using ebay a longggg time ago, one of our products are hand encrusted crystal shoes, well they are made for special occasions, we provide clear instructions on what to walk on etc stay of wet grass with high heels etc and we provide a small repair bag as crystals WILL come off 1 or 2 say, we even had the customers agree to this in purchasing, nope as soon as the event was over, they would return them full of mud using the missing a couple of crystals where they clearly had done it themselves.

we are talking prices starting £200+ for a pair of shoes, so now we stick to in person orders and Facebook.

ebay is a JOKE for it, they is zero seller protection.
#29
Inactive
Perhaps kids toys are not the wisest items to flog on ebay. (_;)

Well yeah, but you gotta go where the money is and at Christmas time the thing to flog is toys. I don't mind refunding people. Heck I must have done about 3 dozen refunds in the last week alone, mostly for people not wanting the item or a duplicate gift. That I do not mind as it is the law. But I do mind when people take the **** and try to get their money back on something they have damaged through neglect.
#30
Smash41
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns

I thought this was still the case.
I've just had a look and you can still chose no returns accepted or returns accepted
#31
tiger_lily2008
Smash41
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns
I thought this was still the case.
I've just had a look and you can still chose no returns accepted or returns accepted

What do you mean no returns accepted? It is the law to accept returns, but I would prefer the control to be in my hands and for me to make my own decisions as it is my business. I do not like Ebay take the law into their own hands and giving my money away to these clowns who are trying it on.
1 Like #32
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

AWESOME just rammed my Ferrari into a brick wall and the engine wont start, that must be covered right?
#33
Ebay just avoid selling on it !!! end of .
#34
NEtech
tiger_lily2008
Smash41
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns
I thought this was still the case.
I've just had a look and you can still chose no returns accepted or returns accepted

What do you mean no returns accepted? It is the law to accept returns, but I would prefer the control to be in my hands and for me to make my own decisions as it is my business. I do not like Ebay take the law into their own hands and giving my money away to these clowns who are trying it on.

Does this apply to business sellers only or all sellers. Its a bit rubbish that people can return it to you having totally mashed it and eBay automatically taking their side. Just not cricket dude.
#35
NEtech
tiger_lily2008
Smash41
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns
I thought this was still the case.
I've just had a look and you can still chose no returns accepted or returns accepted

What do you mean no returns accepted? It is the law to accept returns, but I would prefer the control to be in my hands and for me to make my own decisions as it is my business. I do not like Ebay take the law into their own hands and giving my money away to these clowns who are trying it on.
When you list an item at the bottom before you click list it says returns policy. You can change it to no returns accepted or returns accepted
#36
tiger_lily2008
NEtech
tiger_lily2008
Smash41
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns
I thought this was still the case.
I've just had a look and you can still chose no returns accepted or returns accepted

What do you mean no returns accepted? It is the law to accept returns, but I would prefer the control to be in my hands and for me to make my own decisions as it is my business. I do not like Ebay take the law into their own hands and giving my money away to these clowns who are trying it on.
When you list an item at the bottom before you click list it says returns policy. You can change it to no returns accepted or returns accepted
On my kindle when listing you click on preferences and change it. I'm not a business seller so don't know if it the same as private sellers

Edited By: tiger_lily2008 on Jan 09, 2015 16:28
#37
Graham1979
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.


AWESOME just rammed my Ferrari into a brick wall and the engine wont start, that must be covered right?

How fast were you going?
#38
tiger_lily2008
tiger_lily2008
NEtech
tiger_lily2008
Smash41
tiger_lily2008
I've not sold on ebay for a month have they change the rule because there was a option for returns policy when listing an item. I always chose no returns
I thought this was still the case.
I've just had a look and you can still chose no returns accepted or returns accepted

What do you mean no returns accepted? It is the law to accept returns, but I would prefer the control to be in my hands and for me to make my own decisions as it is my business. I do not like Ebay take the law into their own hands and giving my money away to these clowns who are trying it on.
When you list an item at the bottom before you click list it says returns policy. You can change it to no returns accepted or returns accepted
On my kindle when listing you click on preferences and change it. I'm not a business seller so don't know if it the same as private sellers

The no returns won't mean anything if the buyers are claiming the items broken(as is this case).. No returns will just be if the seller decides they don't want the item (Of which its down to the buyer (if private) on whether they want to accept returns anyway).. So really it's a pointless option.
#39
No returns will be just for private sellers as the law does not apply to private individuals. Business sellers have to accept returns.
#40
NEtech
Error440
Under EU Law if a item breaks within 6 months of purchase it can't have conformed to the contracted specifications, thus the item was not suitable for a child and should never have been sold as a childs toy.

The thing is error it does not matter if it is a childs toy or not. If a child abuses that toy and breaks it they have no right to try and return it for a refund. A toy is a toy and it is made for its intended use. A remote controlled car is made for driving, not crashing, the control is made for steering not ripping the controls off in your hands. If this happens then the child has physically damaged it and this is not covered under and warranty or consumer law. The item was fit for purpose but not fit for physical abuse.

The same with the helicopter. The warranty does not cover accidental or crash damage, if the person can't fly it correctly and smashes it into a wall or the ground then again, the item is not covered under warranty and they have not right to try and make a claim.

If I was a learner driver and bought a new car off the forecourt and had an acceptable person in the driving seat but got wiped out pulling out onto the road do you think the manager of the car showroom would give me a refund on his now mangled car? What you are saying is that he should not have sold me the car in the first place because the car was not fit for purpose for a learner driver and that he should refund me because the car did not live up to expectations of a learner driver. :)

You have to draw the line somewhere. A little bit of common sense shoes that these items have been used and damaged by the user, this was not a general product failure which is covered under the warranty. I should not have to refund for these items as they have been physically broken by the consumer. If I were to try to return these to a store if I had purchased from them I am 100% certain they would say they have been damaged and have not failed so cannot issue a refund.

So not a toy thats complying with safety regulations then because they should be tested for abuse and not fall apart when kids play with them, kids will yank at things and crash them its what they do.

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