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EBay scam help...

£0.00 @ eBay
Hi, Can someone please advise what I can do? I purchased a Samsung Galaxy s5 from eBay back in August from an eBay pawn store. Now just today I was getting no signal all day, rang o2 to …
killabyte Avatar
2y, 3m agoPosted 2 years, 3 months ago
Hi,

Can someone please advise what I can do?

I purchased a Samsung Galaxy s5 from eBay back in August from an eBay pawn store.

Now just today I was getting no signal all day, rang o2 to see what the issue was, they did tests and took my imei number, and told me my phone has been barred. They told me to get in touch with Samsung and eBay.

I have sent an email to Samsung and waiting a reply.

Should I get in touch with eBay? And the seller? Is there any chance of getting my money back or some of it? When I purchased the phone, the seller did say it's under warranty with Samsung and I confirmed this with Samsung who said there was 23 months warranty.

I'm just unsure what to do? Can someone please please help?
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killabyte Avatar
2y, 3m agoPosted 2 years, 3 months ago
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(1)
5 Likes
Hey guys.

Mentioned I would keep you guys updated about the outcome of this and I am very happy to report that PayPal have decided in my favour and will be giving me a FULL REFUND within the next 5 days!!!

I wanna thank all those that advised me. Many thanks all. I'm shocked they fully refunded me after some of the comments on here but seems like it worked out!

Thanks guys!

All Comments

(43) Jump to unreadPost a comment
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#1
Sounds to me like he got it as an upgrade or something, paid the direct debit for a month or two then reported it stolen and got it blocked. Could be wrong though, good luck going via eBay, hopefully they'll sort it for you
1 Like #2
It doesn't seem to be stolen I think because in that case it would have been barred earlier. Can it be that the phone was on a contract which was not paid for by the seller and may be the network decided to bar it?
#3
probably an insurance job on the phone, common practice, they get on contract, take insurance,sell it and then make a claim saying they have lost it, I would be onto eBay straight away
#4
You need to contact eBay and they will follow it up and if barring is the case they will make sure you get your money.
#5
you will be out of time for ebay speak to samsung and find out whats happened first
#6
sounds like he reported it stolen after a few month . I surname jobby
1 Like #7
moral of the story don't buy off ebay ;)
#8
I thought paypal covers you for six months now?
2 Likes #9
Contact both, what harm is it going to do if one can't do anything? At least you've tried
#10
iCoxyyyy
Contact both, what harm is it going to do if one can't do anything? At least you've tried

yeh i've contacted samsung... i'm gonna get in touch with ebay shortly. just typing up the ebay, i just hope i can get some money back. always avoided buying phones off ebay but i assumed this phone had warranty and it would be covered. guess not... :(
1 Like #11
killabyte
iCoxyyyy
Contact both, what harm is it going to do if one can't do anything? At least you've tried

yeh i've contacted samsung... i'm gonna get in touch with ebay shortly. just typing up the ebay, i just hope i can get some money back. always avoided buying phones off ebay but i assumed this phone had warranty and it would be covered. guess not... :(
If you can trace back the seller you could always message him yourself and make up a story saying you've spoken to O2 and they have reason to believe there is fraudulent behaviour on his behalf, selling phones then reporting them lost, and it might just scare him enough to refund you (just worth a shot again, you never know)
2 Likes #12
Always ask for the original receipt or delivery receipt (if a upgrade) from the seller when buying a phone. If they do not have or refuse to give it, ask them for a hand written receipt clearly displaying the IMEI number.

The IMEI number will be recorded by your network provider from the day you started using it... August?? if yes then the fraud the seller is committing could bite him back hard if you wanted to pursue this matter. Of course the seller may also be innocent, in which case they should have details of the person who sold them the phone on record.
1 Like #13
I assume there would be some way to ensure your phone off ebay keeps working. Your ebay receipt is a proof of purchase and I think ebay should do more to ensure this behaviour is not possible. Transfer of ownership may be? I sold a Nexus5 recently on ebay and although it was sim free, I can just get it barred using the IMEI and calling any operator I use. Surely there needs to be better check on this like a central repository of owners of the phones?
2 Likes #14
Go straight to ebay.
Samsung won't care, a barred phone isn't a faulty phone.
The seller won't care as they think they are in the clear.
eBay is the only one who can do anything about issuing a refund.
#15
hsnali
I assume there would be some way to ensure your phone off ebay keeps working. Your ebay receipt is a proof of purchase and I think ebay should do more to ensure this behaviour is not possible. Transfer of ownership may be? I sold a Nexus5 recently on ebay and although it was sim free, I can just get it barred using the IMEI and calling any operator I use. Surely there needs to be better check on this like a central repository of owners of the phones?

deffinately needs to be something in place but i think there is nothing that can be done. you get some people who dont care about what happens to certain invidiuals who pay their honest money and they just laughing away that someone is gonna get scammed
#16
Oneday77
Go straight to ebay.
Samsung won't care, a barred phone isn't a faulty phone.
The seller won't care as they think they are in the clear.
eBay is the only one who can do anything about issuing a refund.

should i get intouch with ebay or paypal? or raise a dispute with both?
1 Like #17
I think it's eBay you go to these days. Maybe check other scam threads to see what people say. Whatever you do, do not get duped into closing any claims with promises of refunds. If a refund is due, make sure you have the money in your bank account first before any closure happens. Another rscam is seller says, "i'll refund you, close the dispute first". Then eBay doesn't care and seller gets off free.
#18
Oneday77
I think it's eBay you go to these days. Maybe check other scam threads to see what people say. Whatever you do, do not get duped into closing any claims with promises of refunds. If a refund is due, make sure you have the money in your bank account first before any closure happens. Another rscam is seller says, "i'll refund you, close the dispute first". Then eBay doesn't care and seller gets off free.

thanks pal, really appreciate the help. fingers crossed i get at least some of my money back
1 Like #19
Use checkmend costs £1.99 will or should tell you if on contract or stolen etc.
1 Like #20
Show ebay checkmend results if it has an issue logged.
#21
caverncity
Show ebay checkmend results if it has an issue logged.

just done this and phone has been blocked! :(

i am trying to raise a duspute with ebay but because the item was purchased back in august, it doesn't let me choose the item, it only lets me choose my recent items... any one know how i can choose an item from a few months ago?
1 Like #22
on PC web browser its, My ebay>>summary>>left hand side column look for Activity>>purchase history>>hidden or not hidden (dot boxes) right hand side(ish) near the top look for>>see orders from, then drop down box and then click 2014. Check both hidden and not hidden just in case.
1 Like #23
You won't be able to open a case on eBay as the 45 day time limit has already passed.
PayPal introduced a new 180 day dispute policy earlier this year so all you need to do is open a dispute directly through PayPal. The seller isn't going to help you, he wouldn't have blocked the phone in the first place. Also you can report the issue to action fraud as it seems to me the seller has done a insurance job which is classed as fraud.
But definitely open dispute on PayPal, provide as much information as possible from original eBay listing and state what Samsung have told you about the phone being blocked. You will certainly receive a refund, but you may have to send the phone back to seller first. If seller doesn't respond to PayPal dispute they will refund you on his behalf and you get to keep the phone.

Good luck, let us know how you get on

Edited By: Aiden1512 on Dec 19, 2014 00:30
banned 1 Like #24
try having a live chat with them and see what they say regarding the issue

I totally agree with others, it is annoying that a scammer can so easily mug someone like this. All the best, hope you get your money back
2 Likes #25
Give the seller a chance...

You state that it was a 'pawn shop', suggesting that your seller purchased this from someone else to begin with. It might be a bit of a stretch but for you to class him as a 'pawn broker', I'm assuming he had a lot of phones for sale - he could be buying phones directly from other people, he could be buying in bulk from a recycler or second hand phones wholesaler. If he has multiple phones, it's a low chance that this phone was his own personal phone.

If the phone has been barred, that generally means one of two things:
1. Reported as stolen
2. Outstanding finance on the phone. Ie, the phone as sold on a contract which they have now stopped paying for

If the phone wasn't even the sellers, the seller is not at fault for either of those two things, he has not done anything wrong and could not avoid this situation. However, he is responsible for resolving it by refunding you. The fault most likely lies with the person that sold it to the eBay seller.

He's more likely to resolve it if you go to him directly, rather than lodging a complaint with Paypal before talking to him.

Best case, he refunds immediately, no worries about a long and painful Paypal dispute.
Worst case, he rejects and you continue with a Paypal dispute.

Just send the eBay seller a polite message explaining that the phone has been barred from the network and you think it's his responsibility to sort it out. Provide him with the Checkmend results as evidence.

Goodluck!

Edited By: pete1993 on Dec 19, 2014 00:51
2 Likes #26
pete1993
Give the seller a chance...

You state that it was a 'pawn shop', suggesting that your seller purchased this from someone else to begin with. It might be a bit of a stretch but for you to class him as a 'pawn broker', I'm assuming he had a lot of phones for sale - he could be buying phones directly from other people, he could be buying in bulk from a recycler or second hand phones wholesaler. If he has multiple phones, it's a low chance that this phone was his own personal phone.

If the phone has been barred, that generally means one of two things:
1. Reported as stolen
2. Outstanding finance on the phone. Ie, the phone as sold on a contract which they have now stopped paying for

If the phone wasn't even the sellers, the seller is not at fault for either of those two things, he has not done anything wrong and could not avoid this situation. However, he is responsible for resolving it by refunding you. The fault most likely lies with the person that sold it to the eBay seller.

He's more likely to resolve it if you go to him directly, rather than lodging a complaint with Paypal before talking to him.

Best case, he refunds immediately, no worries about a long and painful Paypal dispute.
Worst case, he rejects and you continue with a Paypal dispute.

Just send the eBay seller a polite message explaining that the phone has been barred from the network and you think it's his responsibility to sort it out. Provide him with the Checkmend results as evidence.

Goodluck!

Of course there seller could have avoided the situation even if the phone didn't belong to him. I regular buy/trade phones and will always carry out necessary checks to avoid disappointed customers. If the seller is a established trading pawn shop then he should know better. Someone who is in the market of buying and selling will always do their complete checks, if they don't then they can't be trusted really.

Seriously Op don't waste time by contacting seller. It's a very busy time period ATM for PayPal and considering the handset was purchased around august I'm estimating there isn't much time left to open a dispute within the accepted time frame.

Edited By: Aiden1512 on Dec 19, 2014 01:03
#27
many thanks guys. i sned the seller a message last night expressing that i am looking to resolve this matter with a mutual agreement, i also told the seller that i will inform paypal.

still yet to recieve a message from the seller but i will be raising a dispute with paypal tonight after work.

i did a check on checkmend last night and they have said that the phone has been blocked as it has been reported lost of stolen....

i hope paypal or seller can resolve this matter...

i'll keep you guys informed
#28
Aiden1512
pete1993
Give the seller a chance...

You state that it was a 'pawn shop', suggesting that your seller purchased this from someone else to begin with. It might be a bit of a stretch but for you to class him as a 'pawn broker', I'm assuming he had a lot of phones for sale - he could be buying phones directly from other people, he could be buying in bulk from a recycler or second hand phones wholesaler. If he has multiple phones, it's a low chance that this phone was his own personal phone.

If the phone has been barred, that generally means one of two things:
1. Reported as stolen
2. Outstanding finance on the phone. Ie, the phone as sold on a contract which they have now stopped paying for

If the phone wasn't even the sellers, the seller is not at fault for either of those two things, he has not done anything wrong and could not avoid this situation. However, he is responsible for resolving it by refunding you. The fault most likely lies with the person that sold it to the eBay seller.

He's more likely to resolve it if you go to him directly, rather than lodging a complaint with Paypal before talking to him.

Best case, he refunds immediately, no worries about a long and painful Paypal dispute.
Worst case, he rejects and you continue with a Paypal dispute.

Just send the eBay seller a polite message explaining that the phone has been barred from the network and you think it's his responsibility to sort it out. Provide him with the Checkmend results as evidence.

Goodluck!

Of course there seller could have avoided the situation even if the phone didn't belong to him. I regular buy/trade phones and will always carry out necessary checks to avoid disappointed customers. If the seller is a established trading pawn shop then he should know better. Someone who is in the market of buying and selling will always do their complete checks, if they don't then they can't be trusted really.

Seriously Op don't waste time by contacting seller. It's a very busy time period ATM for PayPal and considering the handset was purchased around august I'm estimating there isn't much time left to open a dispute within the accepted time frame.

Can you point me in the direction of the 'necessary check' that would inform me whether or not the phone I am about to buy will be reported as stolen 3 months down the line?

Point is, at point of sale, Checkmend was clean. 3 months down the line, the person that sold the phone to the eBay seller has reported it stolen - no check under the sun could predict or warn the eBay seller of that happening.

Yes, that's only one scenario, the seller himself could have reported this stolen himself, but what happened to 'Innocent until proven guilty'?

If the phone was purchased in August, you stated in your previous comment that Paypal has a 180 day period, that gives the OP until February to open the claim. A few days to consult the eBay seller won't make any difference.
#29
ebay item number?
#30
Samsung warranty will not help you.

Get in contact with the seller and send them a polite message asking for a refund.

Just say that the phone has been barred and has been reported as lost or stolen, so they didn't have any right to sell you the phone and that you would kindly like a refund.

A refund from the seller is your only option. Phones can only be unbarred by the original owner - which obviously wont happen as they've blocked it for an insurance claim.
#31
ebay, paypal, seller, Samsung etc.. someone has to fully refund you and even compensate you for what has happened so don't let the issue go. I also think the seller is responsible.
#32
Lexa
ebay, paypal, seller, Samsung etc.. someone has to fully refund you and even compensate you for what has happened so don't let the issue go. I also think the seller is responsible.

Just a refund.
Why would they be compensated?
#33
teh arn
Lexa
ebay, paypal, seller, Samsung etc.. someone has to fully refund you and even compensate you for what has happened so don't let the issue go. I also think the seller is responsible.

Just a refund.
Why would they be compensated?

hmmm let me see now... How about being left without a phone for how ever long it takes to sort this out and having to take time out to chase people up and overall inconvenience through no fault of his own. Worse thing is having to call O2!!
#34
Lexa
teh arn
Lexa
ebay, paypal, seller, Samsung etc.. someone has to fully refund you and even compensate you for what has happened so don't let the issue go. I also think the seller is responsible.

Just a refund.
Why would they be compensated?

hmmm let me see now... How about being left without a phone for how ever long it takes to sort this out and having to take time out to chase people up and overall inconvenience through no fault of his own. Worse thing is having to call O2!!

No one would be willing to compensate them (I'd imagine).
The seller didn't block the phone, the original seller did.
Why should the re-seller compensate some one for some one elses actions.

Fairly confident the original seller won't compensate them; not if they actually are guilty of committing fraud.

Edited By: teh arn on Dec 19, 2014 15:06
#35
Best of luck OP. No point in preaching now but always ask if they own the phone and make sure they have a delivery/purchase receipt from the retailer. If it's an upgrade or a phone in an existing contract - do not buy under any circumstances. Like others have said, go straight to Paypal and open a dispute in which you have 180 days to do so. Samsung don't have any obligation to do anything, the seller will say it was sold in good faith and i'd be very surprised if they refunded you. It's really down to Paypal/eBay (money comes out of the same pocket doesn't it?) to step in and do the decent thing. In my recent dispute where a seller denied receipt of a returned item - despite me sending it via Collect+ and having confirmation of delivery, eBay refunded me in full.
#36
killabyte
many thanks guys. i sned the seller a message last night expressing that i am looking to resolve this matter with a mutual agreement, i also told the seller that i will inform paypal.

still yet to recieve a message from the seller but i will be raising a dispute with paypal tonight after work.

i did a check on checkmend last night and they have said that the phone has been blocked as it has been reported lost of stolen....

i hope paypal or seller can resolve this matter...

i'll keep you guys informed

Do not send it back without opening a dispute or using a tracked service.
#37
I work for EE and this always happens we get loads of complaints and theres nothing we can do.

Dispute with Paypal
2 Likes #38
Thanks for all the comments. I have opened a dispute with PayPal and the seller is now trying to get in touch with the original owner...

Will keep you updated
5 Likes #39
Hey guys.

Mentioned I would keep you guys updated about the outcome of this and I am very happy to report that PayPal have decided in my favour and will be giving me a FULL REFUND within the next 5 days!!!

I wanna thank all those that advised me. Many thanks all. I'm shocked they fully refunded me after some of the comments on here but seems like it worked out!

Thanks guys!
1 Like #40
killabyte
Hey guys.

Mentioned I would keep you guys updated about the outcome of this and I am very happy to report that PayPal have decided in my favour and will be giving me a FULL REFUND within the next 5 days!!!

I wanna thank all those that advised me. Many thanks all. I'm shocked they fully refunded me after some of the comments on here but seems like it worked out!

Thanks guys!

Fantastic, thanks for update.

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