Just a quick query regarding a parcel I have posted (and I know people have had problems in the past with eBay).
I posted an item last Monday 17/01/2011 via RM 2nd class standard (value of £5.00). Royal Mail website states that 2nd class should be delivered within 3 working days, but you can't claim for a lost parcel until 15 days after due date.
The buyer has been asking where the parcel is and up to now I have simply replied that the item was posted and I have proof of postage for making a claim for compensation.
Simple question now - From when can the buyer file a dispute and be given a refund? I can't claim against Royal Mail until after the 5th February (15 days after due date) so I'm hoping a paypal refund wouldn't be issued until that date.