ebay selling help - buyer refund
Hi,
I sold a computer (M1730) back in November and it was working completely fine.
2 weeks after it was sold she messages me to say that it was overheating and would shut down. As it was under warranty someone was sent out to repair it.
Apparently the problem wasn't fixed and 2 more engineers were sent out. Basically it seems everything was replaced and she claims that she was still having the problem
As it was working fine before I sent it and everything that could have caused the problem was replaced, I could only come to the conclusion that there must be a problem with the way she is using it. ie blocking the heat vents or overclocking etc..
She now wants a refund.
I am suspicious because I think she might have just changed her mind as it was quite expensive (£900) and as she has a computer shop, I m worried that she may have used the parts from my computer to fix something she has which was broken and claim using my warranty.
It was sent out like brand new, when I get it back it will probably be scratched since she has been using it for so long, it was sold at a loss and I think I m going to end up losing my fees aswell.
So what do you suggest I do? Where do I stand?
Thanks :(
All Comments (22)
Jump to unread Post a CommentEverything is sold as seen. Tell her that she cannot have a refund as everything was fine when sold and that she even has a warranty. She cant have a refund just because she doesnt like it.
+1
Also ask to see the engineers reports you always get
Why would someone who owns a computer shop buy a computer from EBAY especially when its that much???
Or as other people have said just tell her to bog off!
Or as other people have said just tell her to bog off!
Where did Dell come from? Surely you can check the computers hard drive for over clocking software. Need to mention what the engineer reports say. Also you would need to mention in the warranty clause that opening the computer or adjusting the BIOS settings to over clock the computer will invalidate the warranty.
You should have those stickers on the case that you can't reattach so you know if she has opened the case.
Fair play to Dell in sending out engineers seeing as she didn't buy it in the first place, tell her to continue dealing with them. You are not a shop or a dealer and sold it "as seen" with no guarantees from yourself.
Fair play to Dell in sending out engineers seeing as she didn't buy it in the first place, tell her to continue dealing with them. You are not a shop or a dealer and sold it "as seen" with no guarantees from yourself.
Once again as i stated above where do you get dell from the original post?
http://www.dell.com/content/products/productdetails.aspx/xpsnb_m1730?c=us&cs=19&l=en&s=dhs&~tab=bundlestab
Dell allow whole sellers to sell their computers now. Whats to say this guy isn't providing the warranty himself? and since when have dell allowed a warranty to be transfered.
Only posted that link as I thought the other posters were assuming Dell warranty/engineers because it is a Dell Laptop. :oops:
" M1730 "
Can the OP give us some sort of response.....
It was a Dell XPS M1730, it has a 3 year onsite warranty with Dell. It was around 2 months old when I sold it, I ve used it and I know it works perfectly. It was paid by paypal.
I don't usually sell on ebay and it looks like I m going to give up for good after this.
Really appreciate the help everyone. I ll decline the refund for now and see how it goes.
Dell do allow warranty transfers. There's a form somewhere on the website that does it. It needs to be filled in by both parties or have info from both parties to stop warranties being stolen with systems, though.
Alternatively, if you give the previous owner's details when you confirm ownership details at the start of a call, they should service the system no problem.