I sold a computer (M1730) back in November and it was working completely fine.
2 weeks after it was sold she messages me to say that it was overheating and would shut down. As it was under warranty someone was sent out to repair it.
Apparently the problem wasn't fixed and 2 more engineers were sent out. Basically it seems everything was replaced and she claims that she was still having the problem
As it was working fine before I sent it and everything that could have caused the problem was replaced, I could only come to the conclusion that there must be a problem with the way she is using it. ie blocking the heat vents or overclocking etc..
She now wants a refund.
I am suspicious because I think she might have just changed her mind as it was quite expensive (£900) and as she has a computer shop, I m worried that she may have used the parts from my computer to fix something she has which was broken and claim using my warranty.
It was sent out like brand new, when I get it back it will probably be scratched since she has been using it for so long, it was sold at a loss and I think I m going to end up losing my fees aswell.
So what do you suggest I do? Where do I stand?