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ebay selling help - buyer refund

£0.00 @ eBay
Hi, I sold a computer (M1730) back in November and it was working completely fine. 2 weeks after it was sold she messages me to say that it was overheating and would shut down. As it was under war… Read More
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8y, 3m agoPosted 8 years, 3 months ago
Hi,

I sold a computer (M1730) back in November and it was working completely fine.
2 weeks after it was sold she messages me to say that it was overheating and would shut down. As it was under warranty someone was sent out to repair it.
Apparently the problem wasn't fixed and 2 more engineers were sent out. Basically it seems everything was replaced and she claims that she was still having the problem

As it was working fine before I sent it and everything that could have caused the problem was replaced, I could only come to the conclusion that there must be a problem with the way she is using it. ie blocking the heat vents or overclocking etc..

She now wants a refund.

I am suspicious because I think she might have just changed her mind as it was quite expensive (£900) and as she has a computer shop, I m worried that she may have used the parts from my computer to fix something she has which was broken and claim using my warranty.

It was sent out like brand new, when I get it back it will probably be scratched since she has been using it for so long, it was sold at a loss and I think I m going to end up losing my fees aswell.

So what do you suggest I do? Where do I stand?

Thanks :(
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8y, 3m agoPosted 8 years, 3 months ago
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#1
Its ebay. She doesnt have much hope. But ebay can be bumholes.
Everything is sold as seen. Tell her that she cannot have a refund as everything was fine when sold and that she even has a warranty. She cant have a refund just because she doesnt like it.
#2
Tell her she can have a refund providing its returned in the EXACT condition it was sent in, seeing as it wont be, tough biscuits :)
banned#3
t0mm;3941956
Tell her she can have a refund providing its returned in the EXACT condition it was sent in, seeing as it wont be, tough biscuits :)

+1


Also ask to see the engineers reports you always get



Why would someone who owns a computer shop buy a computer from EBAY especially when its that much???
#4
Well if it's defective as it has had to be mended 3 times then she should get Dell give her a refund or a replacement. If she is unable to get a refund and only a replacement get her to tell Dell to deliver it to you. Then you will have a brand new M1730 which you can sell. When you have sold it you can refund what profit was made.

Or as other people have said just tell her to bog off!
#5
Tell Her To Swim Down The Swanny If It Has Been Fixed Under Warrenty Your Coverd
banned#6
GAVINLEWISHUKD
Well if it's defective as it has had to be mended 3 times then she should get Dell give her a refund or a replacement. If she is unable to get a refund and only a replacement get her to tell Dell to deliver it to you. Then you will have a brand new M1730 which you can sell. When you have sold it you can refund what profit was made.

Or as other people have said just tell her to bog off!


Where did Dell come from? Surely you can check the computers hard drive for over clocking software. Need to mention what the engineer reports say. Also you would need to mention in the warranty clause that opening the computer or adjusting the BIOS settings to over clock the computer will invalidate the warranty.

You should have those stickers on the case that you can't reattach so you know if she has opened the case.
#7
I agree with other posters. Why on earth would she buy a PC off ebay if she owns a shop ? Probably to make a quick profit. PCs normally only overheat if as you say the vents are blocked, they are stacked close together, or they are stored under desks and a lot of dust accumulates on the CPU and on the fans though this takes a while to happen.

Fair play to Dell in sending out engineers seeing as she didn't buy it in the first place, tell her to continue dealing with them. You are not a shop or a dealer and sold it "as seen" with no guarantees from yourself.
banned#8
tallpete33


Fair play to Dell in sending out engineers seeing as she didn't buy it in the first place, tell her to continue dealing with them. You are not a shop or a dealer and sold it "as seen" with no guarantees from yourself.


Once again as i stated above where do you get dell from the original post?
#9
i would drop ebay a line (just so you have record of doing so) explaining the problems you have had with this person - then tell her that there are no refunds on this item and suggest that she uses that warranty again to get it fixed - sounds to me like this person trying to pull a fast one on the parts - good luck with it!
#10
lumoruk
Once again as i stated above where do you get dell from the original post?


http://www.dell.com/content/products/productdetails.aspx/xpsnb_m1730?c=us&cs=19&l=en&s=dhs&~tab=bundlestab
banned#11


Dell allow whole sellers to sell their computers now. Whats to say this guy isn't providing the warranty himself? and since when have dell allowed a warranty to be transfered.
#12
Can you start again from the beginning,You sold a laptop on ebay right,Was the laptop used or did you sell it as new,Is this a one off or are you selling computers on Ebay regularly,How much warranty is left on the laptop ?
#13
How did the buyer pay for the item?
#14
lumoruk
Dell allow whole sellers to sell their computers now. Whats to say this guy isn't providing the warranty himself? and since when have dell allowed a warranty to be transfered.


Only posted that link as I thought the other posters were assuming Dell warranty/engineers because it is a Dell Laptop. :oops:
#15
lumoruk
Dell allow whole sellers to sell their computers now. Whats to say this guy isn't providing the warranty himself? and since when have dell allowed a warranty to be transfered.


" M1730 "

Can the OP give us some sort of response.....
banned#16
So everyones been reading the op different then? Oh well :p
#17
you've done enough, sold as seen, end of the matter
#18
Hi, sorry about the late reply, I just got back.

It was a Dell XPS M1730, it has a 3 year onsite warranty with Dell. It was around 2 months old when I sold it, I ve used it and I know it works perfectly. It was paid by paypal.
I don't usually sell on ebay and it looks like I m going to give up for good after this.

Really appreciate the help everyone. I ll decline the refund for now and see how it goes.
#19
lumoruk
Dell allow whole sellers to sell their computers now. Whats to say this guy isn't providing the warranty himself? and since when have dell allowed a warranty to be transfered.


Dell do allow warranty transfers. There's a form somewhere on the website that does it. It needs to be filled in by both parties or have info from both parties to stop warranties being stolen with systems, though.

Alternatively, if you give the previous owner's details when you confirm ownership details at the start of a call, they should service the system no problem.
banned#20
In that case her problem is with dell not you. Agree with your decision to refuse refund.
#21
If paypal was used they will make the decision as to whether a refund is required or not.
What was the payment method?
#22
Hi,

Can anyone offer further advice? The buyer is suggesting to make a claim under Paypal.

Thanks

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