Hi, I recently sold an mp3 player on ebay which was brand new and still sealed in box. However the buyer has returned it (2 weeks later) claiming it's faulty. I've tested it extensively and it's fine, absolutely nothing wrong with it. Ebay seem to think I should just refund the buyer, but why should I? If I do it'll cost me because I offered free RM special delivery and also I'll be left with a second hand mp3 player rather than the new one I sold.
Any one else had the same or a similar problem?