Thanks to Emma, Boydent999 and Kommunist for all their valuable help.
Tips for buyers.
Read the sellers complete listing twice, go away, come back and read it again.
Check your seller out as much as you can before bidding or buying:-http://www.toolhaus.org/cgi-bin/negs
This will show you, your sellers Negatives, Neutrals and Withdrawn feedback.
Look for this:- http://pics.ebaystatic.com/aw/pics/paypal/imgPp_35x20.gif
It means you have Paypals £500 buyer protection.
If you see this:- http://pics.ebaystatic.com/aw/pics/uk/aboutme-small.gif
have a look at your sellers ‘me’ page, it may have their Terms and Conditions or some interesting info about them.
OK, you placed a bid and after ‘checking out’ your seller you feel uncomfortable with the seller, all is not lost. You can retract the bid if the auction has at least 12 hours to run:- http://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow&hc=1&hm=nu.s5qj466
but don’t make a habit of it.
Have a look at your sellers turnover for the last 30 days:- http://www.goofbay.co.uk/ebay_tools
If the item is coming from Overseas beware of Import charges, anything over £18.00 and you could be charged an Import Duty.
In my opinion the safest ways to pay are:- Paypal (backed by a Credit Card) and Cheques (because you have their name and address). Bank Transfer is OK as long as your seller ‘checks out’ as OK. The above are covered by ebays Standard Purchase Protection but you will receive a maximum of £105. Ebay charge an admin fee of £15.00 and do not include postage in any claims. Postal Orders and Cash are not covered by ebays Buyer Protection Programme. The ‘new’ postal Orders are ‘trackable’ up to a point.
Is the seller overcharging on the postage? Use your common sense here, a DVD should be no more than about £2.50 First Class Recorded Delivery. Some sellers in the UK charge a low Buy It Now price and a very high P&P, this is called fee avoidance. If they are prepared to steal from ebay can they be completely trusted? Remember that ebays BPP does not include P&P but if it had the £500.00 Paypal protection logo the P&P is covered in a claim.
Check on the ‘insurance’ in the listing, is it compulsory? Royal Mail automatically insure First and Second Class post for £34.00 for loss (and damage to a point) so why should you pay extra for a service that is ‘free’ to the seller. Using or not using Recorded delivery does NOT afftect this amount in anyway. You CANNOT add insurance to First or Second Class post from the Post Office.
Most Couriers automatically cover an item for at least £50.00
If the seller claims it’s not their fault if an item goes missing in the post they are wrong. They have the ‘contract’ with the delivery company not you. They should claim from the Carrier or the Royal Mail, not you. They have the receipts from either the Carrier or the Post Office.
Cash on Collection is always an option but be careful, also, not all sellers like COD or visitors.
If the seller normally sells £1.00 items and then suddenly starts selling £1,000 Laptops at a ridiculous price, watch them for a few days, it could be a hijacked account.
I’d advise against using an Auction Sniper because the seller could add something to the listing when it has at least 12 hours to run, and you may not know about it. Such as ‘I’ve just checked and the remote is faulty’ or ‘there is no manufactures guarantee, I have just looked for it and it‘s out of date‘. It is down to you to check the listing, the seller does not need to inform you of any changes if you have placed a bid. Most will though.
OK, so everything looks fine and you have won or bought the item and after 7 working days you have not received the widget, contact the seller by ebays Contact a Seller. Give then at least 48 hours to reply. What you do next depends on how you paid, I’ll try and cover this in another post.
Tips for Sellers.
If you are going to sell ‘normal’ items such as the kids ‘old bike’ or books etc you should not have any problems. If you are thinking of selling Laptops, Mobile Phones MP3 Players etc, you will need to be vigilant. These are targeted by scammers.
here to change your Buyer Requirements.
With this you can block Buyers in Countries you don’t ship to, Block Buyers with a negative feedback, Block Buyers who have received 2 unpaid item strikes in the last 30 days, Block Buyers without a Paypal Account, Block Buyers without a Credit Card on file.
Do not be afraid to block a bidder and cancel their bids:-http://offer.ebay.co.uk/ws/eBayISAPI.dll?CancelBidShow
Cancel bids http://pages.ebay.co.uk/services/buyandsell/biddermanagement.html
Block Bidders http://220.127.116.11/index.cfm?event=search_findPerson
Check your buyers address is correct before posting.http://sg.royalmail.com/portal/rm/PriceFinder;jsessionid=OXKFLIU4ZRRUKFB2IGGENZQ;jsessionid=OXKFLIU4ZRRUKFB2IGGENZQ?catId=23500532&res
et=true&gear=pricingcalc Check the postage before listing.
OK, so you are selling your Widget and you have a bid, that’s great news but have a look at the bidder and see what else they are bidding on, this could give you an idea of how high they may bid up to.http://search.ebay.co.uk/ws/search/AdvSearch?sofocus=bs&sacat=-1&catref=C5&fbd=1&sspagename=h:h:advsearch:Uk&from
=R6&nojspr=y&fswc=1&fss=0&saslop=1&fls=4&floc=1&sa rgn=-1&saslc=0&salic=3&saatc=3&sadis=200&fpos=IP11%202N R&sacur=0&sacqyop=ge&ga10244=10425&saslt=2&ftrt=1& ftrv=1&saaff=afdefault&fsop=1&fsoo=1&fcl=2&frpp=20 0&sofindtype=3&pfid= See what else your bidder/buyer has bid on or bought in the last 30 days.http://search.ebay.co.uk/ws/search/AdvSearch?sofocus=bs&sacat=-1&catref=C5&fbd=1&sspagename=h:h:advsearch:Uk&from
=R6&nojspr=y&fswc=1&fss=0&saslop=1&fls=4&floc=1&sa rgn=-1&saslc=0&salic=3&saatc=3&sadis=200&fpos=IP11%202N R&sacur=0&sacqyop=ge&ga10244=10425&saslt=2&ftrt=1& ftrv=1&saaff=afdefault&fsop=1&fsoo=1&fcl=2&frpp=20 0&sofindtype=2&pfid= See what they have sold in the last 30 days.
Do not let buyers dictate your postage method, by all means give choices but I highly recommend using Recorded Delivery depending on the items value. Anything that is worth more than £34.00 needs to go by Special Delivery or by a Courier with the appropriate insurance.
The safest payment method for a seller is Bank Transfer, once the money is in your Bank Account it cannot be taken back. Next safest is Postal Orders. Cheques are OK but they could be ‘returned’ to sender or fraudulent.
If you accept a Paypal payment, you must send the item by a trackable way such as Recorded delivery, Special Delivery or a trackable Courier. If you do not have a ‘tracking’ number and the buyer files a dispute through Paypal you will lose that dispute. Always send the item to a Confirmed address and make sure the buyers Paypal account is Verified to be eligible for seller protection.
If practical, mark your items with a UV marker pen. A few scammers will buy a faulty ‘widget’ cheap, then buy your brand new ‘widget’, and claim it is faulty. They will return the faulty one to you and expect a full refund or open a SNAD dispute through ebay.
My motto as a seller is:- ‘My way or NO way’.
Ebay have quite a few Forums, the main two are the Q&A (beware, this can be a ‘nasty’ board) and the P&P board (you will find me posting on there but under a ‘posting’ ID): http://hub.ebay.co.uk/community?ssPageName=h:hver:UK
Thanks to Dazza.mk for this:-
If you are sending a Postal Order, please make sure it is Crossed and you put the Sellers name on it.
If you are accepting Postal Orders, please ask the buyer to put your name on it and make sure it is Crossed.
A Crossed Postal Order can only be paid into a Bank Account and is more secure.
All of the above are my views only, you are in control. If in doubt use the ‘back’ button or ask.