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Ebay tips for Sellers and Buyers

dinosteveus Avatar
1d, 1m agoPosted 1 decade, 1 month ago
Thanks to Emma, Boydent999 and Kommunist for all their valuable help.

Tips for buyers.

Read the sellers complete listing twice, go away, come back and read it again.

Check your seller out as much as you can before bidding or buying:-

http://www.toolhaus.org/cgi-bin/negs This will show you, your sellers Negatives, Neutrals and Withdrawn feedback.

Look for this:- http://pics.ebaystatic.com/aw/pics/paypal/imgPp_35x20.gif It means you have Paypals £500 buyer protection.

If you see this:- http://pics.ebaystatic.com/aw/pics/uk/aboutme-small.gif have a look at your sellers ‘me’ page, it may have their Terms and Conditions or some interesting info about them.

OK, you placed a bid and after ‘checking out’ your seller you feel uncomfortable with the seller, all is not lost. You can retract the bid if the auction has at least 12 hours to run:- http://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow&hc=1&hm=nu.s5qj466 See here
but don’t make a habit of it.

Have a look at your sellers turnover for the last 30 days:- http://www.goofbay.co.uk/ebay_tools look here

If the item is coming from Overseas beware of Import charges, anything over £18.00 and you could be charged an Import Duty.

In my opinion the safest ways to pay are:- Paypal (backed by a Credit Card) and Cheques (because you have their name and address). Bank Transfer is OK as long as your seller ‘checks out’ as OK. The above are covered by ebays Standard Purchase Protection but you will receive a maximum of £105. Ebay charge an admin fee of £15.00 and do not include postage in any claims. Postal Orders and Cash are not covered by ebays Buyer Protection Programme. The ‘new’ postal Orders are ‘trackable’ up to a point.

Is the seller overcharging on the postage? Use your common sense here, a DVD should be no more than about £2.50 First Class Recorded Delivery. Some sellers in the UK charge a low Buy It Now price and a very high P&P, this is called fee avoidance. If they are prepared to steal from ebay can they be completely trusted? Remember that ebays BPP does not include P&P but if it had the £500.00 Paypal protection logo the P&P is covered in a claim.

Check on the ‘insurance’ in the listing, is it compulsory? Royal Mail automatically insure First and Second Class post for £34.00 for loss (and damage to a point) so why should you pay extra for a service that is ‘free’ to the seller. Using or not using Recorded delivery does NOT afftect this amount in anyway. You CANNOT add insurance to First or Second Class post from the Post Office.
Most Couriers automatically cover an item for at least £50.00

If the seller claims it’s not their fault if an item goes missing in the post they are wrong. They have the ‘contract’ with the delivery company not you. They should claim from the Carrier or the Royal Mail, not you. They have the receipts from either the Carrier or the Post Office.

Cash on Collection is always an option but be careful, also, not all sellers like COD or visitors.

If the seller normally sells £1.00 items and then suddenly starts selling £1,000 Laptops at a ridiculous price, watch them for a few days, it could be a hijacked account.

I’d advise against using an Auction Sniper because the seller could add something to the listing when it has at least 12 hours to run, and you may not know about it. Such as ‘I’ve just checked and the remote is faulty’ or ‘there is no manufactures guarantee, I have just looked for it and it‘s out of date‘. It is down to you to check the listing, the seller does not need to inform you of any changes if you have placed a bid. Most will though.

OK, so everything looks fine and you have won or bought the item and after 7 working days you have not received the widget, contact the seller by ebays Contact a Seller. Give then at least 48 hours to reply. What you do next depends on how you paid, I’ll try and cover this in another post.

Tips for Sellers.

If you are going to sell ‘normal’ items such as the kids ‘old bike’ or books etc you should not have any problems. If you are thinking of selling Laptops, Mobile Phones MP3 Players etc, you will need to be vigilant. These are targeted by scammers.

Go http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences here to change your Buyer Requirements.

With this you can block Buyers in Countries you don’t ship to, Block Buyers with a negative feedback, Block Buyers who have received 2 unpaid item strikes in the last 30 days, Block Buyers without a Paypal Account, Block Buyers without a Credit Card on file.

Do not be afraid to block a bidder and cancel their bids:-
http://offer.ebay.co.uk/ws/eBayISAPI.dll?CancelBidShow Cancel bids

http://pages.ebay.co.uk/services/buyandsell/biddermanagement.html Block Bidders

http://213.187.56.152/index.cfm?event=search_findPerson Check your buyers address is correct before posting.

http://sg.royalmail.com/portal/rm/PriceFinder;jsessionid=OXKFLIU4ZRRUKFB2IGGENZQ;jsessionid=OXKFLIU4ZRRUKFB2IGGENZQ?catId=23500532&res et=true&gear=pricingcalc Check the postage before listing.

OK, so you are selling your Widget and you have a bid, that’s great news but have a look at the bidder and see what else they are bidding on, this could give you an idea of how high they may bid up to.

http://search.ebay.co.uk/ws/search/AdvSearch?sofocus=bs&sacat=-1&catref=C5&fbd=1&sspagename=h:h:advsearch:Uk&from =R6&nojspr=y&fswc=1&fss=0&saslop=1&fls=4&floc=1&sa rgn=-1&saslc=0&salic=3&saatc=3&sadis=200&fpos=IP11%202N R&sacur=0&sacqyop=ge&ga10244=10425&saslt=2&ftrt=1& ftrv=1&saaff=afdefault&fsop=1&fsoo=1&fcl=2&frpp=20 0&sofindtype=3&pfid= See what else your bidder/buyer has bid on or bought in the last 30 days.

http://search.ebay.co.uk/ws/search/AdvSearch?sofocus=bs&sacat=-1&catref=C5&fbd=1&sspagename=h:h:advsearch:Uk&from =R6&nojspr=y&fswc=1&fss=0&saslop=1&fls=4&floc=1&sa rgn=-1&saslc=0&salic=3&saatc=3&sadis=200&fpos=IP11%202N R&sacur=0&sacqyop=ge&ga10244=10425&saslt=2&ftrt=1& ftrv=1&saaff=afdefault&fsop=1&fsoo=1&fcl=2&frpp=20 0&sofindtype=2&pfid= See what they have sold in the last 30 days.

Do not let buyers dictate your postage method, by all means give choices but I highly recommend using Recorded Delivery depending on the items value. Anything that is worth more than £34.00 needs to go by Special Delivery or by a Courier with the appropriate insurance.


Payments

The safest payment method for a seller is Bank Transfer, once the money is in your Bank Account it cannot be taken back. Next safest is Postal Orders. Cheques are OK but they could be ‘returned’ to sender or fraudulent.
If you accept a Paypal payment, you must send the item by a trackable way such as Recorded delivery, Special Delivery or a trackable Courier. If you do not have a ‘tracking’ number and the buyer files a dispute through Paypal you will lose that dispute. Always send the item to a Confirmed address and make sure the buyers Paypal account is Verified to be eligible for seller protection.

If practical, mark your items with a UV marker pen. A few scammers will buy a faulty ‘widget’ cheap, then buy your brand new ‘widget’, and claim it is faulty. They will return the faulty one to you and expect a full refund or open a SNAD dispute through ebay.

My motto as a seller is:- ‘My way or NO way’.

Ebay have quite a few Forums, the main two are the Q&A (beware, this can be a ‘nasty’ board) and the P&P board (you will find me posting on there but under a ‘posting’ ID): http://hub.ebay.co.uk/community?ssPageName=h:hver:UK here


Thanks to Dazza.mk for this:-
If you are sending a Postal Order, please make sure it is Crossed and you put the Sellers name on it.
If you are accepting Postal Orders, please ask the buyer to put your name on it and make sure it is Crossed.
A Crossed Postal Order can only be paid into a Bank Account and is more secure.

All of the above are my views only, you are in control. If in doubt use the ‘back’ button or ask.
Other Links From eBay:
dinosteveus Avatar
1d, 1m agoPosted 1 decade, 1 month ago
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1 Like #1
good stuff :) very informative, maybe this could be pinned?
1 Like #2
Thanks for all your hard work on this thread Steve :-D Perhaps if anyone has any further eBay queries, they can post in here (in the case of your inbox being full!)
#3
Great post, dino's already helped me and alot of other users out with regards ebay.:thumbsup:

(oh dinosteveus I may have just sent a little pm into your inbox lol before i read this thread and emma's comment above) :oops:

Anyway thanks for all your help and to the rest who helped compile this guide :)
1 Like #4
Nice dino, got fed up of ppl messaging you about ebay? :)
1 Like #5
Caesar
Great post, dino's already helped me and alot of other users out with regards ebay.:thumbsup:

(oh dinosteveus I may have just sent a little pm into your inbox lol before i read this thread and emma's comment above) :oops:

Anyway thanks for all your help and to the rest who helped compile this guide :)

I think this may be useful:-
[COLOR=blue]Block Bidders[/COLOR] ;-) ;-)

I'm just happy to help. My small contribution to HUKD.
I know this is not a Hot deal or even a Deal but it may help HUKD in some way. :thumbsup:
#6
Can you make this sticky?
#7
I imagine dino may of started the ball rolling on sticky help/advice threads, of which the best of could be nicked from varying forums to help people out on the HUKD forums?
[mod]#8
Excellent post dino .. i'm sure this will be invaluable to many members!! :thumbsup:
#9
Top post dinosteveus, very useful.
Maybe add on the things that you've posted recently about disputes, where to go about reporting fraudulent sales etc., unless that's what you mean by this:
dinosteveus
What you do next depends on how you paid, I’ll try and cover this in another post.
#10
Thanks dino...as a casual ebay buyer I may have to refer to this if I hit a sticky wicket....only ever made 5 or so purchases without any problems...and just the one sale.
#11
OMG!
Steves changed his avator! Arrgghh, i recognise people from them too!
#12
Thanks a lot for this good advice. Good stuff! :thumbsup::santa: :thumbsup:
#13
great post, this is really helpful. :-D
#14
I am having some trouble selling an item. It is my first time selling an item and i thought that i had listed it correctly. However i cannot do a search for my item. If I type in the item number then the item is displayed. However if i type in the wordsfor the item then it is not displayed. When I search for the location of the item al I get is this "Could not find item #330068637593
The auction may be over or may have been started since the listings were last updated." Can someone help me?
#15
Ive found it - killers tickets? Its there - Sometimes takes a while!
#16
thanks loulou. Did you type in the item number? I can find it by searching for the ite number but when I search for "killers tickets" it is not there.
#17
monkeyboy
I am having some trouble selling an item. It is my first time selling an item and i thought that i had listed it correctly. However i cannot do a search for my item. If I type in the item number then the item is displayed. However if i type in the wordsfor the item then it is not displayed. When I search for the location of the item al I get is this "Could not find item #330068637593
The auction may be over or may have been started since the listings were last updated." Can someone help me?


This is common when selling on ebay and worried me the first time it happened too, sometimes an auction will appear almost as soon as you list, other times you will have to wait a couple of hours before you can see it.
#18
The sniping advice was good - to a point - and this is just a personal opinion. I only ever snipe now to buy goods and in over 140 purchases I have never had a problem. The sheer pleasure of snatching the rug from under someone in the dying seconds is great too!! It happened to me so many times that I decided to join everyone else who was doing it. It keeps prices down and stops people getting involved in bidding wars. Despite sniping I have lost many auctions, but you are guaranteed that there will be another one along in a minute!
#19
Is it possible to block people with zero feedback? since often there are people with no feedback that bid on my items and I am worried that they are time wasters.
#20
Spriggan
Is it possible to block people with zero feedback? since often there are people with no feedback that bid on my items and I am worried that they are time wasters.

NO, I'm afraid not, but this should narrow down some potential scammers:-
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences
#21
If you accept a Paypal payment, you must send the item by a trackable way such as Recorded delivery, Special Delivery or a trackable Courier


Paypal don't class Recorded Delivery as trackable - I know, I have been there, I had an email confirming receipt of item, I had the COP but buyers DH claimed it was a fraudulent transaction and Paypal sided with him! It was only when I threatened my buyer with his local constabulary that things were put right!

I use Paypal for buying but NEVER use them for selling unless it's a high value item that I can send by RM Special Delivery which Paypal DO see as a trackable method.

I'd been with Paypal/Ebay for 4 years without a problem but this really opened my eyes becos' Paypal were so unhelpful and their attitude was basically "Tough"!
#22
twinsplus
Paypal don't class Recorded Delivery as trackable - I know, I have been there, I had an email confirming receipt of item, I had the COP but buyers DH claimed it was a fraudulent transaction and Paypal sided with him! It was only when I threatened my buyer with his local constabulary that things were put right!

I use Paypal for buying but NEVER use them for selling unless it's a high value item that I can send by RM Special Delivery which Paypal DO see as a trackable method.

I'd been with Paypal/Ebay for 4 years without a problem but this really opened my eyes becos' Paypal were so unhelpful and their attitude was basically "Tough"!


Yes, Paypal DO class Recorded Delivery as 'trackable'.
[COLOR=black][/COLOR]

https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/pop/spp_eligibility
What does it mean if a transaction is Seller Protection Policy eligible?

If a transaction is Seller Protection Policy eligible, you will be protected from chargebacks due to fraud when you follow these guidelines:
[LIST]
[*]Have a Verified Business or Premier account
[*]Post to the address on the Transaction Details page
[*]Provide timely delivery
[*][COLOR=red]Retain reasonable proof of postage that can be tracked online[/COLOR]
[*]Send tangible goods[/LIST]I'm guessing you did not have seller protection?
Was the item that you sent worth more than £32.00?
What do you mean by this:- I had the COP
A CoP is not trackable, it's just a Certificate of Posting.
Without knowing more about this case I cannot offer much 'help' or tell you what went wrong but it does sound like your buyer tried to pull a 'fast one' and because you did not have seller protection Paypal could not or would not support you.
#23
Well they didn't when I had problems late last year!

I've been there and argued till I was blue in the face - even went so far as to say they should don a mask and carry a gun as what they were doing was daylight robbery!

I'm only going on my experience - I had the seller protection, item was worth £20, I had COP - RM Recorded Delivery slip, I had an email confirming receipt of item from the buyer but becos her DH told Paypal the account had been used fraudulently they clawed the money back from my account.

As I say a carefully worded email threatening the involvment of the local constabulary soon sorted things out, but ever since I've refused to offer Paypal unless item was something that was worth sending by RM Special Delivery.

Of course if it has changed and Recorded Delivery is now acceptable I'll be able to review my own payment methods altho' as a seller I think I'll always be very wary of using Paypal.
#24
Havign checked RM's website I can now see why Paypal don't class Recorded Delivery as acceptable under the seller protection:

Recorded Delivery gives you proof of delivery

Special Next Day Delivery & Special Delivery 9am are 'fully trackable'.

The fact that Recorded Delivery is not 'fully trackable' means that as a seller you are not covered.

Obviously if someone from Paypal can confirm to the contrary I'd happily eat my words.
#25
twinsplus,
I stated that R/D is accepted as for Paypal and is one of the accepted posting methods, you keep saying it isn't. It is.
I have been helping on Paypal and ebay problems for well over 5 years on ebays community boards, I know what I'm talking about.
If you choose not to believe me, fair enough, that is your choice.
I will NOT ask Kim from Paypal to post on here just to satisfy you. YOU post on ebays P&P board and a Paypal rep may confirm what I have been telling you.
1 Like #26
Dear God - the words "LIGHTEN UP MATE" spring to mind here!

Do you really have to be quite so rude?

I haven't ASKED YOU to ask Kim (whoever he/she is) to 'satisfy' me!!!!!!

I'm going on MY experience, MY dealings with Paypal and what I was TOLD at the time of my problem, ALL I was doing was sharing that info on here but to be perfectly honest if I'd know how rude you were going to get I seriously wouldn't have bothered!

When I had my problem I spent quite a long time on the phone to Paypal and I was told at the time that RD wasn't an accepted trackable method for Paypal - I actually ASKED! All I was doing was passing that info on here. RM's website seemed to confirm what I was told when I looked at it yesterday which is why I posted again.

You may be the Ebay/Paypal God and Font of all Knowledge - I wasn't trying to step on your toes, I wasn't trying to cause trouble - I was just putting my experience across! If I'm wrong, I'm wrong - fine but there is absolutely NO excuse for your appalling rudeness to me on here!
#27
I have been in touch with Paypal by email and here are the replies, My emails are in blue, Paypals are in italics:-

[COLOR=blue]Form Message[/COLOR]

[COLOR=blue]customer subject: Ebays Seller protection and postage[/COLOR]

[COLOR=blue]customer message: Additional Information: [/COLOR]

[COLOR=blue]'Good Morning,[/COLOR]

[COLOR=blue]Happy New Year.[/COLOR]

[COLOR=blue]Can you please confirm or deny that Royal Mail First or Second class [/COLOR][COLOR=blue]Recorded Delivery is an acceptable form of postage and complies with [/COLOR][COLOR=blue]your User Agreement for Seller Protection.[/COLOR]

[COLOR=blue]Kind Regards,[/COLOR]
[COLOR=blue]Steve H.'[/COLOR]



Dear Steve H,

Hello, my name is Glenda and I will be happy to assist you with your
question regarding if the royal mail first class and second class recorded delivery is acceptable.

[COLOR=red]Mr. H royal mail first or second class recorded delivery is acceptable form of postage[/COLOR] but with regards on the seller protection policy kindly check your user agreement for details of how you can be eligible of the seller's protection program.

Copyright © ####-#### PayPal. All rights reserved. PayPal (Europe) Ltd. is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. PayPal FSA Register Number: ######

Should you have any concern please feel free to contact us again.

Sincerely,
Glenda

PayPal European Services
PayPal, an eBay Company



[COLOR=blue]Dear Glenda,[/COLOR]


[COLOR=blue]Thank you for your speedy reply.[/COLOR]


[COLOR=blue]If I had seller protection with an item I sold on ebay, do I have to[/COLOR]
[COLOR=blue]send the item by Recorded Delivery or is standard post (First or Second [/COLOR][COLOR=blue]class) okay? If I sent the item by First class would I still be eligible for [/COLOR][COLOR=blue]Seller Protection?[/COLOR]

[COLOR=blue]If I used Recorded Delivery and on the Royal Mail website it shows up as [/COLOR][COLOR=blue]delivered but the buyer claims not to have received it or starts a [/COLOR][COLOR=blue]fraudulent chargeback, would you 'pay out'? Would you refund the buyer [/COLOR][COLOR=blue]from my funds if that transaction had Seller Protection?[/COLOR]


[COLOR=blue]Kind Regards,[/COLOR]

[COLOR=blue]Steve H.[/COLOR]




Dear Steve H,

Thank you for taking the time to contact us with your concern. My name is Mary and it is my pleasure to assist you today.

[COLOR=red]Mr. H, in order to be covered by the seller protection policy, you [/COLOR][COLOR=red]must send the item by first class recorded delivery.[/COLOR] This way we will be able to determine that the item has been delivered to the location in question. In addition to this you must fulfil the criteria below.

UK - Verified Business or Verified Premier account holders are eligible for protection up to £3,250 GBP (or equivalent in the currency of the relevant transaction) per year for payments received through PayPal from UK, US and Canadian buyers for the sale of tangible, physical goods. Seller Protection is a free service provided to our customers.

To be eligible for the Seller Protection Policy, the following policy guidelines must be followed:

· Have a Verified Premier or Business account

· Post to the confirmed address on the Transaction Details page
· This confirmed address is displayed on the Transaction Details
page and the payment is marked as eligible for the Seller Protection

· Timely postage

· Retain reasonable proof-of postage that can be tracked online

· Send tangible goods

· Only accept payments in full from single PayPal accounts

· Do not impose an additional charge on the buyer

· Timely response to all PayPal inquiries

For transactions equal to £150.00 GBP or more in value, the seller needs to provide proof of receipt (signed or otherwise acknowledged by the buyer) in addition to postage and tracking information.

To learn the specific terms and conditions of the Seller Protection Policy, simply click on 'User Agreement' located at the bottom of any PayPal webpage.

Copyright © 1999-2006 PayPal. All rights reserved. PayPal (Europe) Ltd.
is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. PayPal FSA Register Number: 226056

Mr. H, I hope I was able to address your concern. Please let me know if you need further assistance and I would be more than willing to be of service. Please let me know if you need further assistance.

Sincerely,
Aongus
Resolution Services Department
PayPal, an eBay Company

Copyright © 1999-2007 PayPal. All rights reserved. PayPal (Europe) Ltd. is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. PayPal FSA Register Number: 226056


I have made the relevant part from Paypal [COLOR=red]RED. [/COLOR]

[COLOR=black]I hope this helps, if anybody would like to see the original emails and the header please let me know.[/COLOR]

If anybody found any of my comments rude in any way I sincerely apologise. :oops:
#28
Dino, what can I do about non-paying bidders? I'm on my 3rd attempt trying to sell my Xbox 360 on eBay. First auction winner e-mailed me to say he didn't have the money. We agreed not to proceed and I got the Final Value fee refunded. Relisted, and the second auction winner also says he doesn't have the money. Attempted to go through ebay to report him, but he hasn't responded yet.
Relisted, third auction ended 2 weeks ago, no payment or contact from the winner.

I'm so frustrated, I'm losing track of how much I've lost in listing and final value fees, I don't know whether I'll get them refunded. Plus I've now missed the xmas period, so won't get as much for the console if I relist for a fouth time. I thought winning eBay bids were supposed to be a legally binding contract?

AAAHHHH!!!!:viking::viking::viking:
#29
Hi poppy10,
You should/will get your FVF back if the buyers don't pay. You won't get your listing fees back.
The only thing I can recommend is change your Buyer Requirements:-
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

That should help. Have you been able to offer it as a second chance?

Although bids are meant to be a contract you can't really enforce it unless you use the Small Claims Court.
1 Like #30
Hi Dinostevus,

Good info, one point I'd make is if you are going to include Postal Orders as a safe method of posting then I'd include some details in such as long as includes Seller's Name & has been crossed

(as I'm sure we've all received blank postal orders in the past)
#31
Dazza.mk
Hi Dinostevus,

Good info, one point I'd make is if you are going to include Postal Orders as a safe method of posting then I'd include some details in such as long as includes Seller's Name & has been crossed

(as I'm sure we've all received blank postal orders in the past)


Welcome to HUKD dazza.mk :thumbsup:

Ebay don't consider Postal Orders a 'safe payment' option.
For a seller they are 'safe' but not for a buyer. I agree that a buyer MUST put the sellers name on it and keep a copy of the Postal Order Number (Counterfoil).

Thanks for your comments :thumbsup: :thumbsup: :thumbsup:
#32
Thanks for the welcome,

Sorry if I wasn't clear, I was referring to your comment in #1 as Postal Orders being the 2nd safest way of receiveing payments (for Sellers).

As to eBay,well we all know they'd like to say that Paypal was the ONLY safe method of payment - of course those of us who've used it andare aware of its pitfalls no different!

Cheers,

D.
1 Like #33
Dazza.mk
Thanks for the welcome,

Sorry if I wasn't clear, I was referring to your comment in #1 as Postal Orders being the 2nd safest way of receiveing payments (for Sellers).

As to eBay,well we all know they'd like to say that Paypal was the ONLY safe method of payment - of course those of us who've used it andare aware of its pitfalls no different!

Cheers,

D.


Good point :thumbsup:

Paypal is, I'm afraid to say a necessary evil.
Ebay have been brainwashing people for years on how 'safe' it is and that is the 'best' payment option for buying and selling.



edit:-
OP updated. Thanks :)
#34
just to let you know what happened me this week.
I had sold an xbox 360 controller for £40.50 on ebay.
Couldn't believe my luck at first (Retail around the £30 mark)
thought for sure it was a scammer. However paypal payment came thru from a verified buyer. Happy days.
Took the item and posted it first class postage as requested by the buyer.
They received it and left me great feedback on my ebay account.
However, this week I received an e-mail from paypal saying that this transaction was fraudulant and I had to respond with item number, tracking number etc.
I responded and of course had no tracking number. I explained that the item had positive feedback.
The refuted my claim and I lost the dosh.
Slighly furious, I called them and aired my grievance. Complained until I was blue in the face.
Eventually got a manager to call me back.
Went thru whole thing again explaining that I would not be paying (my account was in negative balance). As far as I was concerned they could take me to court etc, as I had proof the item was delivered.
Manager hinted that I coult take it up with the police as she was not at liberty to tell me details of the fraudulant case. I asked her why she wasn't reporting it. Virtually right away, she offered me £20 towards it. I then stated that although grateful, I wanted a full refund, explaining that my paypal fees for the last year were about £400 and that I would be closing my account.
As a result, I received a 1-off goodwill payment bringing my account back to £0. It was -£36.

To summarise, its worth chasing, but I would recommend clearing out your account regularly as I'm sure it was only due to me having a negative balance.
Always send items recorded. A lesson I have learned from this.

BTW one other thing changing subject. According to my local post office, tickets for events are not applicable for RM postal insurance. Might be worth noting on the OP.
#35
mrtootough,
You have been very lucky, as you know. I haven't known Paypal 'cave in' so easily but it was a low amount.

I cannot stress enough about using a 'trackable' service when posting. It is so important and for 68p (70p in April) it's worth every penny. Never ever give buyers a choice in posting unless the choices are 'trackable'.

Tickets etc, are covered by the Royal Mail, but only if you use Special Delivery WITH Enhanced Insurance.
#36
dinosteveus
I don't think so.
You cannot sell PS3's on ebay, yet.


Well you can, you just need to word if different, i have one there now and its ending in 4 hours, no bids yet but 5 watchers.
#37
You cannot sell PS3's on ebay, yet.

Why's that?

Just being nosey...
#38
Diodorus-siculus
Why's that?

Just being nosey...


http://www2.ebay.com/aw/uk/200611.shtml#2006-11-15074153

[COLOR=#666666]15 November, 2006 | 07:47AM GMT[/COLOR]
http://pics.ebaystatic.com/aw/pics/s.gif

We wanted to let you know about some restrictions that will be placed on pre-sales of the Sony Playstation 3 console and games. To protect the whole eBay community, sellers will not be permitted to list PlayStation 3 consoles and games on eBay.co.uk until the authorised European pre-sales period begins in February 2007. Once the official pre-sales period has begun, eBay.co.uk will also be asking sellers to comply with the following requirements:

1. You may only offer one PlayStation 3 console.
2. If you are pre-selling a console, your listing must comply with our [COLOR=#0000ff]Pre-Sale Listings Policy.[/COLOR] You must guarantee that the item will be available for dispatch within 30 days of the date it is listed on ebay.co.uk.
3. You must offer PayPal as the only payment option. The item must qualify for [COLOR=#0000ff]PayPal Buyer Protection.[/COLOR]
4. You may only offer a PlayStation 3 console that you obtained within the EU. PlayStation 3 consoles obtained outside of the EU cannot be listed on eBay.co.uk.
5. Your listing must include a photo of your purchase or pre-order receipt. We recommend that you block out any personal information such as credit card numbers on the receipt to make sure that they aren’t visible on the photo.
Our top priority is to ensure that eBay remains a safe and reputable place to buy and sell. Please be aware that we may take action against your account if your listing doesn’t comply with these guidelines.

Regards,
The eBay.co.uk Team
#39
ebay banned them, to stop people selling at over inflated prices, I THINK

I think its same story for Concert ticket etc,

Dino will be able to tell us
#40
amino
ebay banned them, to stop people selling at over inflated prices, I THINK

I think its same story for Concert ticket etc,

Dino will be able to tell us


Concert tickets

http://www2.ebay.com/aw/uk/archive.shtml#2006-07-18105812


[COLOR=#666666]18 July, 2006 | 11:04AM BST[/COLOR]
http://pics.ebaystatic.com/aw/pics/s.gif

All new listings offering event tickets for resale on eBay.co.uk must now specify the original face value of each ticket. This can be entered on the Sell Your Item form or in other selling tools when you list.

You should also be aware that some event tickets have terms printed on them that may limit your ability to re-sell them. Before listing your ticket, please review our full [COLOR=#0000ff]Contracts and Tickets policy[/COLOR]. Regards,
The eBay.co.uk team

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