eBay to ban negative seller views ! - HotUKDeals
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eBay to ban negative seller views !

edi Avatar
8y, 9m agoPosted 8 years, 9 months ago
Online auction site eBay has said it plans to overhaul its feedback system and will ban sellers from leaving negative comments about buyers.

EBay said problems were occurring, and slowing down trade, when buyers left negative comments about sellers who then retaliated with their own views.


http://news.bbc.co.uk/1/hi/business/7228460.stm
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edi Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Such a weird decision! Especially as buyers can still leave it for sellers.
#2
It's the strangest of several new decissions being implimented by eBay.

All previously discussed here: http://www.hotukdeals.com/forums/showthread.php?t=140507:)
#3
This was posted the other day, by you I think edi!

It's a strange one but I think that it encourages people to be honest about a seller, ie more negs are going to be given. I guess if more negs are given then people will probably rate sellers lower using the detailed seller ratings (dsr) and therefore ebay will have to give out less fee rebates. I know it's anonymous in theory anyway but I think this might encourage people to put lower ratings.
#4
It's so stupid!! A buyer can say that they haven't received & leave you bad feedback even if you have proof of delivery & you can't respond or send you a rubber cheque & you can't warn others!! It's an absolute joke & can't see it working cos people won't want to sell on ebay so ebay will lose out on sales!!
#5
Benjimoron;1545517
This was posted the other day, by you I think edi!

It's a strange one but I think that it encourages people to be honest about a seller, ie more negs are going to be given.

And it also encourages dishonest people to leave negatives, knowing they can't get one back...
#6
You should still be able to report non paying sellers to ebay tho.
#7
BristolDeal;1545499
Such a weird decision! Especially as buyers can still leave it for sellers.


Wierd may be.. Havent come across 1 seller who would leave feedback as soon the item is paid for. They would wait until the item is received & positive feedback left only to say 'prompt payer' (???) :w00t:
#8
I must say, I don't like having the four or so negative feedbacks on my ebay account from sellers who were at fault. But knowing that they'll neg me isn't going to stop me giving them negative feedback, and then a few weeks later you get the invite from the seller to wipe the feedback, I enjoy telling them to go to hell!!

They should just make it so that sellers must leave feedback after they have recieved the money from the buyer, afterall thats usually all that a buyer is judged on - How quick they pay.
#9
I bought a car radio, paid for it on a buy it now, contacted the seller to say "just paid for it, hope to hear from you soon".

There was little contact from the seller, the warrenty card inside the bow didn't match the product I bought. Didn't get a reply from the seller as to why...

So I left a neutral feedback, which I thought fair enough and left my reasons.

Seller then said in my feedback "dunno why you left neutral feedback? so I'll do the same. PRAT!" ERM... like i said in yours!!!!!

So i can see why they have done this, and to be honest I totally agree with it.
#10
edi
Wierd may be.. Havent come across 1 seller who would leave feedback as soon the item is paid for. They would wait until the item is received & positive feedback left only to say 'prompt payer' (???) :w00t:


Whilst from as honest buyers perspective I can understand why you would think this is weird, but from a seller's point of view it makes sense.

As a seller, the transaction isn't over until the buyer has received and happy with the goods. It is at this point they should leave feedback (and this is also what eBay representatives used to say before this complete U turn). Let me aak you for example, If you bought something from eBay, and it didn't turn up, how would you feel if you contacted the seller and they said, "I'm sorry, I've sent the item, left you feedback, therefor the transaction is over"? You would be angry and rightly so.

It also protects the seller. There are a number of scams out there that only become evident after the item has been sent. For example, if I sell an item of new clothing and leave feedback, if the buyer then returns the item saying it isn't suitable, but when I get it back it is obvious that they wore it to a party and have returned it, I can't leave any warning. So not only do I lose out because I can no longer sell that item as new, lose out on the time and costs, any future seller will also lose out because I can not warn them because I have already left positive feedback.

(And this is coming from an eBay seller who *does* leave feedback as soon as I dispatch an item - but I know it is a risk to take and one I have run foul of several times :x)
#11
The death of Ebay as we know it.

Gonna consider taking my business elsewhere like Ebid etc.
#12
ive only used ebay a few times cause i think its rubbish, mainly because i received a product that didnt work and treid to contact the seller numerous times, eventually i gave up and left negative feedback, the sellers retort was to leave me bad feedback saying they had emailed me numerous times to try and resolve the issue. i had zero emails!

this sounds like a good move to stop things like this happening but i understand from a genuine sellers point of view this could cause problems
#13
nightswimmer;1545582
Whilst from as honest buyers perspective I can understand why you would think this is weird, but from a seller's point of view it makes sense.

As a seller, the transaction isn't over until the buyer has received and happy with the goods. It is at this point they should leave feedback (and this is also what eBay representatives used to say before this complete U turn). Let me aak you for example, If you bought something from eBay, and it didn't turn up, how would you feel if you contacted the seller and they said, "I'm sorry, I've sent the item, left you feedback, therefor the transaction is over"? You would be angry and rightly so.

It also protects the seller. There are a number of scams out there that only become evident after the item has been sent. For example, if I sell an item of new clothing and leave feedback, if the buyer then returns the item saying it isn't suitable, but when I get it back it is obvious that they wore it to a party and have returned it, I can't leave any warning. So not only do I lose out because I can no longer sell that item as new, lose out on the time and costs, any future seller will also lose out because I can not warn them because I have already left positive feedback.

(And this is coming from an eBay seller who *does* leave feedback as soon as I dispatch an item - but I know it is a risk to take and one I have run foul of several times :x)


Fair points.. I agree :thumbsup:
#14
I see their intention but i think its a step too far. They should have changed it so that a buyer cannot leave feedback until the seller has done so. Cos really, once the buyer has paid for the item then the seller should be leaving feedback, but as already mentioned, most will wait until the buyer has gave feedback before leaving their own.

I bought some RAM a few years ago, the delivery was something like £10 ish but the total price was still cheaper than i could find elsewhere.

When it arrived it had came from the states and the postage label on it quite clearly stated that postage had cost $1.50 (or thereabouts, i cant remember the exact figure) so i left negative feedback saying i had been overcharged for delivery.

Of course the seller then left me negative feedback purely because i had left him a negative, which is where the problem lies imo, which is why it would be better to force the seller to leave feedback before the buyer can.

But of course this is Ebay we are talking about, so anything that is there to make it "better" or "safer" is really there to improve sales, as buyers won't be able to leave negative feedback for bad sellers now, thus warning others not to buy from them.

And of course forcing you to use Paypal is purely for buyer protection, nothing to do with them owning Paypal and therefore making more money from auctions that use it. :whistling::whistling:
#15
Yet another joke by ebay.
#16
biff;1545954
..They should have changed it so that a buyer cannot leave feedback until the seller has done so. ...


That should've been 'the solution' :thumbsup:
#17
edi
That should've been 'the solution' :thumbsup:


It's not really a good solution as it would give scammers an easy way to hide.

All they would need to do is get a decent enough feedback that people will trust them (say 100+ positives), and then they can scam to their hearts content and just not leave any feedback. That way the buyers will have no way of leaving a neg, and until the scammer is removed by eBay, which can take a while, the scammer still looks to be the perfect seller.

As an aside, one thing buyers have to remember is, if they get an unfair neagative, it doesn't matter. they can go on buying pretty much unhindered. If it gets to the point where they feel that their negatives are harming their buying potential (for some reason), they can just start a new account without any difficulty.

On the other hand, if a seller gets unfair negatives, it has the potential to lose them sales and effect their livelyhood. And now with this new system, this potential loss of sales is magnified greatly through the fact that the sellers listings will be lower in the search results, and it will also cost them more in listing fees. A seller can't simply start a new account like a buyer can, because they need the reputation they have built up.

So if you have to pick out of the two, wouldn't it have been better to do something to protect the seller from unfair feedback rather than the buyer, seeing as they are the one's who actually have something to lose?.:x
#18
It really pisses me off when a seller will not leave feedback until you have done so. If you bought an item and paid for it then thats all the buyers part done. If the buyer receives an item and its not as advertised or something then they should be able to leave negative. They kept their side of the sale.
banned#19
i think its a good idea. sellers get way to used to manipulating their feedback.
#20
droitwichdosser
I bought a car radio, paid for it on a buy it now, contacted the seller to say "just paid for it, hope to hear from you soon".

There was little contact from the seller, the warrenty card inside the bow didn't match the product I bought. Didn't get a reply from the seller as to why...

So I left a neutral feedback, which I thought fair enough and left my reasons.

Seller then said in my feedback "dunno why you left neutral feedback? so I'll do the same. PRAT!" ERM... like i said in yours!!!!!

So i can see why they have done this, and to be honest I totally agree with it.


why didnt you open a dispute?
#21
guerilla
ive only used ebay a few times cause i think its rubbish, mainly because i received a product that didnt work and treid to contact the seller numerous times, eventually i gave up and left negative feedback, the sellers retort was to leave me bad feedback saying they had emailed me numerous times to try and resolve the issue. i had zero emails!

this sounds like a good move to stop things like this happening but i understand from a genuine sellers point of view this could cause problems


same answer, why didnt you open a dispute
#22
edi
Wierd may be.. Havent come across 1 seller who would leave feedback as soon the item is paid for. They would wait until the item is received & positive feedback left only to say 'prompt payer' (???) :w00t:


I find many of the sellers I have used leave feedback as soon as I've paid, in this case I generally make sure I do leave feedback. If they won't leave feedback until I do then I normally don't.

John
#23
marshallka
If you bought an item and paid for it then thats all the buyers part done.


No it's not. If there is any problem with the item/sale that only occurs once the item has been paid for, then the buyer is expected to handle it in a responsible manner and follow the eBay guidelines (just like the sellers are). For example, if there is a problem with an item (maybe it was lost in the post) and that buyer starts using threatening and abusive behaviour (in some cases harrassing the seller or turning up on the seller's doorstep to physically confront them), then it is only right that the seller gets to warn other sellers of this behaviour.

If the buyer receives an item and its not as advertised or something then they should be able to leave negative.


Which is exactly what they can do under the current system. :thinking:
#24
I think Ebay and PayPal are really lacking with competition - why hasnt Google stepped up with a better alternative? Try contacting Ebay or PayPal about ANYTHING - their customer service is a joke.
#25
Johnmcl7
I find many of the sellers I have used leave feedback as soon as I've paid, in this case I generally make sure I do leave feedback. If they won't leave feedback until I do then I normally don't.

John


I am one of those sellers. ;-)

If I were to leave feedback 1st, I can guarantee that some muppet would leave me a neg because I charged £3 P&P, when the cost of postage was only £1.50.
#26
Couldn't they do a system whereby seller & buyer both leave their feedback but it remains hidden from each other until both have been received? Does that make sense?

Both as a seller & a buyer I basically leave whatever feedback I think the other deserves and don't give a toss what they give in return!
banned#27
thesaint
I am one of those sellers. ;-)

If I were to leave feedback 1st, I can guarantee that some muppet would leave me a neg because I charged £3 P&P, when the cost of postage was only £1.50.


the idea of feedback is for people to be honest, it shouldnt be a neg for a neg:?

As a seller i usually leave feedback when they have recieved the item, as a buyer i leave feedback on receipt of goods
#28
shieldsy
Couldn't they do a system whereby seller & buyer both leave their feedback but it remains hidden from each other until both have been received? Does that make sense?


A lot of people suggest this, but it has the same problem as I described above - scammers can use it by simply not leaving feedback, and therefor never receiving any negatives themselves.
#29
nightswimmer;1547402
A lot of people suggest this, but it has the same problem as I described above - scammers can use it by simply not leaving feedback, and therefor never receiving any negatives themselves.


That's easily overcome by simply putting a 28day limit on it or something. It's got to be a better solution than simply removing the option of leaving -ve feedback.
#30
sassie
the idea of feedback is for people to be honest, it shouldnt be a neg for a neg:?

As a seller i usually leave feedback when they have recieved the item, as a buyer i leave feedback on receipt of goods


No it shouldn't, I have never received a neg, and never given one.
How do you know when the buyer has received it?

Do you think that getting a neg in the situation I made up would be justified?
If not, the new system will allow it without the buyer even discussing the matter with the seller, as they can "Neg" them without a second thought.
#31
shieldsy
That's easily overcome by simply putting a 28day limit on it or something.


A lot of people can be scammed in 28 days! :-(

It's got to be a better solution than simply removing the option of leaving -ve feedback.


That's true. I'd rather see the current feedback system left in place but with with some sort of arbitration to handle disputed feedback claims. Then if someone consistently leaves feedback that gets disputed, then that person should be punished.
banned#32
thesaint
No it shouldn't, I have never received a neg, and never given one.
How do you know when the buyer has received it?

[COLOR="Red"]They leave feedback - lol, but to be honest i should leave it as soon as they have paid really, but i was a buyer for a long time and always was the one that left feedback first so assumed it was they way it was done, so when i started selling i just carried on like that[/COLOR]
Do you think that getting a neg in the situation I made up would be justified?
If not, the new system will allow it without the buyer even discussing the matter with the seller, as they can "Neg" them without a second thought.


[COLOR="red"]At the end of the day, there are some that will neg you if they wake up that day and decided its a neg day today, that wont stop, i will always happpen, the saem as the threats to neg if you dont go along with something, hoest people have to just keep being honest and let the dregs carry on being plonks[/COLOR]
#33
if no feedback i will not buy and sell on ebay. ful stop. who wants to buy from a seller with 1% good feedback.

i just wish and hope someone competes with ebay

im looking for a way out but ebay is the only option

aaaa damn ebay and stupidness
#34
happens on here also....

ive had 2 neg on here 1 for not recieving something and being called a liar...and the other from someone i left a neg since i didnt recieve something for 3 -4 weeks...

maybe should ban on here too
#35
It hardly happens on here though. Just ask someone to withdraw it if it was wrong. Like a mutual agreement.
#36
http://toolhaus.org/negs-falsepositive.html
Have a look at toolhaus -
"eBay has indicated that in May, 2008, sellers will no longer be able to leave negative or neutral Feedback for buyers. The merits of this will probably be debated for a very, very long time, but in the meantime, some sellers have suggested that they would leave "false positive" (FP) feedback. Specifically, they would leave positive feedback containing the word "negative" or "neg", as an indication of the type of feedback they wanted to leave.

Toolhaus will endeavor to remain neutral on the merits of that tactic, but we've added a new option to the Negs tool: A checkbox to enable searching for "false positive" feedback, and reporting the total number of those items found. The report is at the end of the Negs tool's output, with the counts of Negative, Neutral, and Withdrawn feedback items. "



Cheerleader just posted this but the thread got locked, thought I would add it here for info.



Ducky, I think the bit about searching for negative positives was new. Not that I think it's much use but I hadn't seen it before.

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