Ebay trouble - HotUKDeals
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Ebay trouble

ALEXSHEFF92 Avatar
8y, 3w agoPosted 8 years, 3 weeks ago
a bit ago i posted a thread on some trainers i gave them a part refund as requested by them for the trainers as they were supposedly not in good condition, they have now opened a paypal dispute for a further refund (full refund) and are not going to send the trainers back, what can i do to stop paypal taking the money ? Grrrr.....
please help
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ALEXSHEFF92 Avatar
8y, 3w agoPosted 8 years, 3 weeks ago
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#1
call paypal tomorrow and say you are happy to issue a refund but would like the item returned. they will set it up so the dispute states the item needs to be returned also give the the transaction no for part refund too, so as you dont loose out. some ebayers are pains, so easiest way is to speak to paypal directly, they are helpful and will tell you a buyer cant keep item and have a refund..same as m&s, cant keep yr shirt if you want a refund..they are being unreasonable..dont worry because they ahve to return
#2
paypal rules state you have to return the item and provide the recorded drlivery number before any refund would be issued.... but if they do this make sure you check the package BEFORE you sign for it cause o alot of people are scammed by signing for empty boxes or the item in a worst condition than sent sometimes even swapped items.

also provide paypal with the emails of you discussing the partial refund and there acceptance of this!
#3
paypal won't make a refund until they have sent them back, they must send it via a trackable method and enter the tracking # in the dispute
#4
Thanks for all youre help i thought paypal just took your money automatically is there an email i can contact paypal on ?
#5
ALEXSHEFF92
Thanks for all youre help i thought paypal just took your money automatically is there an email i can contact paypal on ?


https://www.paypal.com/uk/cgi-bin/helpscr?cmd=_help&t=escalateTab
#6
The best thing is you do not have to refund the return postage which should be a fair bit as they have to send them back by a trackable method. Not much of a consolution but it may put them off has it might not be worth them sending them back.

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