ebayer claiming damage , what can i do? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

ebayer claiming damage , what can i do?

£0.00 @
I sold a plasma televison on ebay. I have 100% feedback , i said in my listing please view before bidding and i perfered collection , but delivery can be arranged but they must check the item befor… Read More
A-n-d-y Avatar
7y, 8m agoPosted 7 years, 8 months ago
I sold a plasma televison on ebay.

I have 100% feedback , i said in my listing please view before bidding and i perfered collection , but delivery can be arranged but they must check the item before signing and if its damaged they must sign damaged as i cant make a claim.

Well buyer wanted it delivered , depsite not living far from me , I sent it next day delivery as i always send my items fast , and now buyer is claiming its damaged and the screen is cracked , i took pictures of how i packed it and how it looked before , i couldnt of packed it better then i did , i used all the foam and everything.

I did it better then how it gets delivered to me....i spent hours doing this.

Buyer said he wants his money back , he said he never signed for it damaged because it was sealed...all parcels are sealed , im not going to leave them open

What can i do , i cant lose money on this , i needed that money?

Also i think he changed his mind as i sent him the orginal recipt and he could of got a new one for only £100 more , so maybe he didnt like this:? even though my tv is good as new.

Also how do i know he has not damaged it?

I cant believe it , ive never had a complaint before and now i have this ....strssed me right out....he said he is complaint to ebay .....ive asked him for pictures which im still waiting for.
A-n-d-y Avatar
7y, 8m agoPosted 7 years, 8 months ago
Options

All Comments

(192) Jump to unreadPost a comment
Comments/page:
Page:
#1
i would imagine then its a claim via the courier company am afraid
#2
bossyboots;6927791
i would imagine then its a claim via the courier company am afraid

Courier company said he signed for it in good condition? they said it says on the screen sign for if item is in good condition , they told me i cant make a claim
#3
nothing you can do.

You were responsible for getting it to him undamaged

He needs to return the TV to you and you will have to issue a full refund.

provided he returns it paypal will side with him everytime,its just the way it is

The courier company usually don't cover TV's either
#4
Did he pay via paypal?
#5
Maybe he has one with a broken screen so wants to do a swap!
suspended#6
I personally would of delivered it myself and pocketed the delivery charge.
#7
deb8z;6927807
Maybe he has one with a broken screen so wants to do a swap!

Never thought of that , and i dont have the serial number of the tv as i sent him all the documents like he wanted.
banned#8
deb8z
Maybe he has one with a broken screen so wants to do a swap!


Possible, I wouldn't refund him my self,if he signed for it being undamaged, as soon as he puts pen to paper and accepts it, its his problem ! One negative feedback isn't the end of the world is it ?
banned#9
he signed for it, its jhis problem i wouldnt refund

You were responsible for getting it to him undamaged an you did that he signed for it end of, he should have checked it whilst courier was there

no one really cares about negative feedback on ebay anymore because everybody knows its a joke
#10
Chiptivo;6927815
I personally would of delivered it myself and pocketed the delivery charge.

I was but paypal require item to be a trackable service so i couldnt prove delivery if i did it myself
#11
ryman1000;6927827
Possible, I wouldn't refund him my self,if he signed for it being undamaged, as soon as he puts pen to paper and accepts it, its his problem ! One negative feedback isn't the end of the world is it ?

Thanks , im just worried paypal will side with him , if he tries to send it back , cant i just refuse delivery?

Shouldnt see why i should be out of money and a tv because he didnt check the item and sign for it damaged , i quite clearly state on the auction that the item must be checked before signing because i cant make a claim if its not signed for damaged
#12
A-n-d-y
I was but paypal require item to be a trackable service so i couldnt prove delivery if i did it myself


If he files a item not as described claim with paypal,they will put the money on hold,once he proves he has returned it to you they will refund him

if you refuse delivery he will get both TV and money
#13
Surely common sense dictates, I ALWAYS do and tell people I post items out to write:

[COLOR="Red"]SIGNED AS CONTENTS UN-CHECKED Mr B, BOY[/COLOR] . :thumbsup: . OR tell the courier to wait whilst you open & examine. Which HE was responsible for doing

I really can't see how much more you could have done / or that it's your fault in any way andy :?

Hope it works out OK :)
#14
nightmare for you OP. Fact he wanted u to still post despite him living not too far makes u a wee bit suspicious. I would get his number via ebay and speak to him - did u tell him u took photo's of the tv etc when u were parcelling it up
#15
Paypal are going to want proof of the broken TV too.

Ebay won't do anything about it.

It's Paypal that'll open the investigation.

Check the terms and conditions of delivery with the courier company. If he didn't inspect the item upon receipt and then later discovered it to be broken then it's tough tit to him really and he needs to claim via the courier company and not you. At least you have proof of the TV being in one piece when packing it.
#16
A-n-d-y
Never thought of that , and i dont have the serial number of the tv as i sent him all the documents like he wanted.


It's an old trick i'm afraid on Ebay, swapping your broken item and claiming it's been broken in transit.

I'm not saying that's what's happened here but it does happen.

Marking expensive items with a UV pen is a good idea,to make sure items haven't been swapped,or bluffing your way through it if you suspect an item has been and telling the buyer you have marked it even when you haven't:whistling:
#17
Had a similar thing with a pair of decks i sold a while back, the top cover got smashed in transit but the item was signed for without being marked unchecked or damaged.
It went all the way to a paypal/ebay dispute and in the end they sided with me.. he had signed for the item and not marked as damaged or unchecked, therefore it was his responsibility.

Stand your ground and get him to send you photos of the packaging and damage to the TV, then you can provide these to ebay/paypal.. you will probably be able to tell just by looking if it's damage done by the buyer.
#18
tinkerbell28
Exactly what I though with him being so close NEVER sell electricals without noting/photographing the serial. Not a lot you can do now but try and claim through the courier.


Not seen you for ages tinks,,you ok ?
#19
boothy;6927853
If he files a item not as described claim with paypal,they will put the money on hold,once he proves he has returned it to you they will refund him

if you refuse delivery he will get both TV and money

It was as described , so paypal expect me to be out of a tv and money also because buyer signed for it in good condition?
#20
I ordered a wee lcd tv from ebay couple of years back and when delivery guy knocked on my door he said to me that he was so shocked at state of box - it was opened at top cause seller had used TWO pieces of SELLOTAPE ............and wait for it.................a pillow as packaging but box was huge.

I checked tv in view of the delivery guy and it was all bashed at back - front was okay but I contacted seller and sent him pictures of damage.

I heard nothing so started a claim via paypal. I only paid £80 for tv so we came to a mutual agreement that he would refund me half and I would keep tv

I am wondering if he is going to try something like that with you (I was genuine though)

edit - very good idea from debz there re. bluffing u have marked tv with a uv pen
#21
A-n-d-y
It was as described , so paypal expect me to be out of a tv and money also because buyer signed for it in good condition?


its an old story with paypal I am afraid,its the easiest thing to do if you want a refund,O have had it done to me on several occasions,especially with the new claim process

get the photo and put the evidence in,you may get lucky
#22
Thanks for all the advice , some good advice , thanks ...ive told him i took pictures off how i packed , i even put his address and date on the tv to prove how it was etc.
He only sent me a one line email to tell me its damaged , as soon as i asked for pictures he said he is writing to ebay despite me already talking too him

I packed it so well , that i did actually spend a good few hours on it , its why i cant understand how it possibly cant damaged , unless someone jumped on it as thats how well i packed it
#23
you said you included this........ but they must check the item before signing and if its damaged they must sign damaged as i cant make a claim.

If you included that in your description take him all the way to a paypal dispute, also the picture you took before the sale will have a date tag so you can prove that the screen was not cracked when you listed it for sale.

Have you seen pictures of the damage he claims? get him to send you some. Sounds like he pulling a fast one.
suspended#24
You can see it from both sides...

You are not to blame as you thought you sent it securly, and the buyer getting a smashed screen.

If I was a buyer and opened it to get a bashed screen, I would also want my money back...

The buyer could suggest you send a smashed screen????


The courier company have insurance for this sort of stuff, and should pay out regardless of comments on the delivery sheet, PDA.
#25
If he doesn't live far volunteer to go round and look at the damage:whistling:
#26
tinkerbell28
Hey yeah just been busy with the kids and stuff hectic with crimbo coming and that, plus I was ducking from all the who is on who's facebook malarky! Not my bag! LOL thanks for asking tho, hope you are well:)


I don't bother with Facebook either,well not for randoms lol

Glad to hear everythings ok,i'm great ta:thumbsup:
#27
to be honest, when a courior delivers items large or small since when do they wait until you opened box and check everything is ok n not damaged, all they want is a sig n off they go, you are correct tho when in doubt always sign as unchecked or something like that, that way you cover yourself
#28
When i get items i always sign unchecked , and i did state this to the buyer that he must do.

Im still awaiting his pictures and a response to my lastest email.

Going to check all my pictures as i might i think i have the serial number on one of the pictures now come to think of it ...its all in my camera memory as i took so im going to upload them on to my pc.

Just stressing me out now , maybe ill go pay him a visit to look at the tv myself but they it may get in to an argument , so probably best i dont

I have insurance agasint plasma damage on my household insurance so if it had of been damaged by me i could of simply made a claim .....but know ive taken good care of the tv , it had no marks no dead pixels or anything
#29
thats also one of the reasons why couriors refuse (well on most i know anyway ) to take responsability for tv screens on their terms n conditions as they get damged easily , easy in hindsight to have just taken the item directly if he didnt live far that way he could have checked it over when you were there, then i doubt he would have filed anything with paypal later on, and if he did then at least you knew where he lived and had a word with him about it knowing yourself there was nothing wrong etc
#30
Ok update he wants me to send all my pictures to him , but he as of yet has sent me none
#31
honestly tho if it was damaged in transit which it probably was by the sounds of it then i,m afraid if he does go through paypal it is very likely you will lose the case to be honest, you have no comeback with the courior regardlesss if he signed for it or not as most do state they dont accept response for tv screens, abviously i would double check this with whoever you sent the tv by, just to make sure, hope it works out for you and you get it sorted anyway
#32
A-n-d-y
Ok update he wants me to send all my pictures to him , but he as of yet has sent me none


Don't send him any,reply with please could you send a pic of the damage as previously requested.
#33
have you checked to see what else he's been bidding on, just in case he's a serial scammer?
#34
casparwhite
have you checked to see what else he's been bidding on, just in case he's a serial scammer?


Hopefully not another plasma with a broken screen:w00t:
#35
deb8z;6928192
Don't send him any,reply with please could you send a pic of the damage as previously requested.

I sent him all my pictures :oops:

Just waiting for his now

Ive wrote to ebay to ask them where i stand , im just waiting for them to respond.
#36
Don't know if it has already been suggested, but he may have gotten a hold of a plasma with a cracked screen (through ebay, car boot, skip, etc) which is the same model as yours and is trying to keep your plasma and send you his junk one.

Even if you have the serial number to your plasma and demand a picture, he could still just take a pic of the back of your TV claiming it is the faulty one.

I'm going to assume it's quite a lot of money at stake here so I'd take a friend and go and sort it out in person.. I say take a friend not to threaten him but to have some back up if you're worried he'd get confrontational.
If you examine the 'faulty item', it should be obvious if he's trying to scam you. You'll be able to stop scuffs and other differences between your TV and his faulty one. He might even back down if you persist with demanding pictures and a meet-up. Whatever you do, don't take his word for it without some solid proof. You seem confident you packed the TV up well so unless a dodgy employee at the courier depot took a bat to the package, i'm sure it wouldn't have just somehow gotten cracked.
#37
I think it's rather bizarre to ask for more pics and he hasn't supplied any,sounds a bit iffy!
#38
How much money are we talking,is it a lot ?
#39
deb8z;6928333
How much money are we talking,is it a lot ?

Only £500 ...i was only selling it because i want a latest model , the samsung led tv...i need the money towards this , so now i have to hold off until i know whats going to happen
#40
Only ??lol i didn't think it would be that much,blimey,i don't envy you this nitemare.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!