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ebayers are expected to give full refund to jackson concert

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***Original: Michael Jackson concert tickets *** 26 June, 2009 | 02:08PM BST We are extremely sad to hear that one of musics biggest legends has passed away. Michael Jackson had planne… Read More
cherishu2 Avatar
7y, 10m agoPosted 7 years, 10 months ago
***Original: Michael Jackson concert tickets ***


26 June, 2009 | 02:08PM BST


We are extremely sad to hear that one of musics biggest legends has passed away. Michael Jackson had planned to stage a number of concerts in the UK and tickets for these concerts were available through eBay.

Effective immediately we are removing all live listings for Michael Jackson tickets, and blocking all new listings of them for the foreseeable future. This will also be the case for tickets listed as memorabilia.

We understand that buyers are keen to receive a refund due to the cancellation of the concerts. We recommend that in the first instance buyers contact sellers to request refunds. We strongly recommend to sellers that they refund the full purchase price of all tickets they have sold. We would also ask buyers to be patient and allow sellers time to process refund requests.

Any ticket purchases made during the last 45 days and paid for with PayPal will be covered by PayPal Buyer Protection. We are reviewing the options for those who bought tickets before May 13th and will update you shortly

Regards,

The eBay Team

I can really see that happenin

The more current announcement :)

The sad news of Michael Jackson's death has left fans of the King of Pop bereft. eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase.

On this basis, eBay and PayPal is extending its Buyer Protection to all Michael Jackson concert ticket purchases bought on eBay. The company will also help sellers by refunding eBay's sales commission when they refund buyers for Michael Jackson ticket sales.

Final details of how buyers and sellers can work with eBay and PayPal will be announced early next wee
- tinkerbell28

***Michael Jackson Tickets - Refund Instructions***

03 July, 2009 | 05:35PM BST

eBay is committed to ensuring that none of our members, whether buyers or sellers, should lose out financially due to the untimely death of Michael Jackson.

We decided to remove any uncertainty as quickly as we could and let you know that we would ensure that all buyers on the site receive a full refund for their purchase of tickets for the O2 concerts in London. All sellers who issue full refunds to buyers will be refunded all associated eBay listing and Final Value Fees. Under the circumstances we believe this is the right thing to do.
What to do if you bought tickets

If you have not already heard from your seller we recommend that you contact them by 13th July to ask for a refund. If you have already received the ticket and you get a full refund, you should return the physical ticket to your seller. We also ask that you be patient and allow sellers time to process refund requests.

All buyers affected by this issue will receive an email from us shortly explaining how to contact the seller and what to do if you are unable to make contact.
What to do if you sold tickets

Please contact your buyer by 17th July if you haven't already done so. We'll credit all associated eBay fees once the buyer has been fully refunded. These will appear in your 30th July or 15th August invoice depending on your billing cycle.

All sellers who have sold tickets will receive an email from us shortly explaining how to contact the buyer and when you will receive a refund of eBay fees.

Regards,

The eBay Team
- casparwhite
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cherishu2 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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banned#1
Any ticket purchases made during the last 45 days and paid for with PayPal will be covered by PayPal Buyer Protection. We are reviewing the options for those who bought tickets before May 13th and will update you shortly


Except if the person has cleared their account - then you're on your own!

Good stuff though. Love it when chancers buy to sell and fleece others..... and come undone.
#2
If i sold them i would never refund id close my paypal account, its there fault for buying them
#3
RuthIess
If i sold them i would never refund id close my paypal account, its there fault for buying them


You live up to your username lol
#4
Tazzer
You live up to your username lol


Well im not going down £700-£800 coz he died. Lol. Aint my fault. Didnt have anyway but im just saying.
#5
RuthIess
If i sold them i would never refund id close my paypal account, its there fault for buying them


the point is the sellers will get a refund so the buyers expect a refund also

and they will receive 1 for the full amount, so tough to the people who have spent all the profits:-D

karma
banned#6
i agree with Ruthless, if ebay are forking out the money anyway then more fool them for allowing ticket touting to go on for so long. let them be out of pocket for once.
#7
H_K
i agree with Ruthless, if ebay are forking out the money anyway then more fool them for allowing ticket touting to go on for so long. let them be out of pocket for once.


:roll:

obviously not an honest person
banned#8
casparwhite
:roll:

obviously not an honest person


obviously.
suspended#9
I really dont think that is fair making the sellers refund the full amout. If i sold ticket i would of sold them because i needed or wanted something else and would of already spent the money. I think its so unfair esp as some tickets went for so much. x
#10
tinkerbell28
That announcment is old news it was made within hours :-) Of course it will happen under 45 days, pp will force refunds. The same in this instance for over, they will FORCE sellers to refund.


thanks for updating im always a step behind :-D
suspended#11
Argos is a big company so different
#12
Tinkytayls
I really dont think that is fair making the sellers refund the full amout. If i sold ticket i would of sold them because i needed or wanted something else and would of already spent the money. I think its so unfair esp as some tickets went for so much. x


so you think its fair that a ticket you bought with a face value of £50-75 sells for £800 the gig is cancelled you receive your money back for the ticket but yet you dont want to refund your buyer?

so your buyer should pay 800 for a concert that they cant go to while you sit at home with your brand new fancy flat screen tv that theyve paid for

get a grip
#13
tinkerbell28
That would just be incredibly stupid, unless having debt collectors and pp taking you to court plus costs doen not bother you of course :roll:


agree tinks ...

why the hell people are saying "i won't refund" ..... IF you bought the tickets from ticketmaster then sold them on, you will get a refund from ticketmaster .... so why will you take 2 x the value :roll:

you get your refund, the buyer gets there's. it's not the buyers fault, mj passed away, some people are so bloody stingy :w00t:
#14
Ebay surely cannot force refunds. Acceptance and completion of sale surely constitutes a legal and binding contract between buyer and seller? Caveat emptor.
suspended#15
I think morally it would be the right thing to refund but i am saying that some wont be able to refund. I know if it was me the money would be gone and there is no way i could afford to refund that much personally.I only mean if the ticket was way higher than face value x
#16
ill bet these people who say they wouldnt refund would be the first starting threads regarding these conmen and scammers if they were on the receiving end

what happened to this country?
#17
Well done EBAY and Paypal - never thought I'd hear myself say that:thumbsup:

Always thought that they should ban ticket sales on EBAY anyway as its just another outlet for the greedy, money grabbing profiteers to sell tickets to genuine fans who couldn't get them.
#18
Scribbles
Ebay surely cannot force refunds. Acceptance and completion of sale surely constitutes a legal and binding contract between buyer and seller? Caveat emptor.


no but they are offering the service to buyers and sellers, sellers get their fees back from ebay (could be a lot depending on price sold) and buyers get their cash back .... ebay are appealing to the sellers good sides, most will refund to keep customers happy but some like shown on here, are too greedy and self centred ...

whats better ? refund and have a happy customer ? or not refund and the customer is unhappy? if it was me, i would rather have a happy buyer as they more likely to buy from me in the future :thumbsup:
#19
Ebay allow people to make these profits and get a good percentage from them . Some people are so desperate to go as it is once in a lifetime thing especially as it was announced as a farewell concert . If only they were like here (UKHD) and not allow extortion .
#20
Tinkytayls
Argos is a big company so different


lol so with that thinking every company on the planet should sell things at inflated retail prices but if they have to refund for any reason faulty or whatever you only get the cost price of what it was to make.....

ie.minus their profits
#21
Tinkytayls
I think morally it would be the right thing to refund but i am saying that some wont be able to refund. I know if it was me the money would be gone and there is no way i could afford to refund that much personally.I only mean if the ticket was way higher than face value x


:roll: most sellers on ebay know something could happen so they keep the money seperate until they think its safe to spend it, if i had sold the tickets, the money would be in my bank account until the concerts started as selling tickets on ebay always means trouble
#22
H_K
obviously.


Tinkytayls
I really dont think that is fair making the sellers refund the full amout. If i sold ticket i would of sold them because i needed or wanted something else and would of already spent the money. I think its so unfair esp as some tickets went for so much. x


+1 :thumbsup:
#23
RuthIess
+1 :thumbsup:


true colours showing eh :roll:

look at it the other way ........ IF YOU bought the tickets from ebay, would you want a refund ?

:w00t:
#24
faevilangel
true colours showing eh :roll:

look at it the other way ........ IF YOU bought the tickets from ebay, would you want a refund ?

:w00t:


I have no vested interest in this issue. I just think that eBay expecting private sellers to act in the manner of a licenced shopfront is wrong. Like I said, caveat emptor. When purchasing from ebay, the buyer should expect the odd knockback. They should hope it doesn't happen, and try to avoid it, but not be surprised if and when they do get stung. If they expect to be treat like they would be at a retail outlet, then they expect too much. Its a private transaction, not a retail transaction.
Like I said, just an unbiased opinion :thumbsup:
#25
I think the operative word in the title is "expected"

I think the sellers should only HAVE to refund the face value but nothing more.
#26
Scribbles
I have no vested interest in this issue. I just think that eBay expecting private sellers to act in the manner of a licenced shopfront is wrong. Like I said, caveat emptor. When purchasing from ebay, the buyer should expect the odd knockback. They should hope it doesn't happen, and try to avoid it, but not be surprised if and when they do get stung. If they expect to be treat like they would be at a retail outlet, then they expect too much. Its a private transaction, not a retail transaction.
Like I said, just an unbiased opinion :thumbsup:


sellers have to take the bad times with the good times thats the downside of selling...

buyers on the otherhand expect to receive what they pay for , if they dont they expect and will receive a full refund.....

basic buying and selling principles
#27
Scribbles
I have no vested interest in this issue. I just think that eBay expecting private sellers to act in the manner of a licenced shopfront is wrong. Like I said, caveat emptor. When purchasing from ebay, the buyer should expect the odd knockback. They should hope it doesn't happen, and try to avoid it, but not be surprised if and when they do get stung. If they expect to be treat like they would be at a retail outlet, then they expect too much. Its a private transaction, not a retail transaction.
Like I said, just an unbiased opinion :thumbsup:


thats a good view ...... ebay are helping sellers and buyers too though ..... offering fees back and probably offer a pay back service or similar to help those who don't have the cash

its not about having to refund, its about being a decent human being and refunding, the seller will get a refund from ticketmaster :thumbsup: at least they could refund that price ?
banned#28
a friend a mine queued through the night to get tickets and then found she was pregnant so needed all the extra should could get
she has since then sold the tickets for quite a bit cant remember exact amount and spent it on things like a cot and pram etc.
theres no way shes going to be able to refund the money and i bet theres quite a few people who have sold ticket due to needing money desperatly

i don't see why the sellers should have to worry about refunding the money as it isnt their fault he died and many would have already spent the money


its buyers fault for spending stupid money on a 50 date tour done by a 50 yr old singer with known health problems it was never going to happen!!
#29
Surely the sellers have to refund, as they sold a ticket which the buyer will never receive. The seller shouldn't have spent the money, as the deal would only be completed when the buyer had the tickets in hand??

Silly touts
banned#30
Could be one in the eye for ticket touts but where do the customers stand legaly?
Aren't these tickets 2nd hand when they bought them?
What obligation does a seller of a 2nd hand item?
#31
rm13_hammer
a friend a mine queued through the night to get tickets and then found she was pregnant so needed all the extra should could get
she has since then sold the tickets for quite a bit cant remember exact amount and spent it on things like a cot and pram etc.
theres no way shes going to be able to refund the money and i bet theres quite a few people who have sold ticket due to needing money desperatly

i don't see why the sellers should have to worry about refunding the money as it isnt their thought he died and many would have already spent the money


She spent the money before the buyer got the tickets?
#32
rm13_hammer
a friend a mine queued through the night to get tickets and then found she was pregnant so needed all the extra should could get
she has since then sold the tickets for quite a bit cant remember exact amount and spent it on things like a cot and pram etc.
theres no way shes going to be able to refund the money and i bet theres quite a few people who have sold ticket due to needing money desperatly

i don't see why the sellers should have to worry about refunding the money as it isnt their fault he died and many would have already spent the money


she is gonna need to raise the cash ...... its not her buyers fault either ...... the buyer hasn't recieved what they paid for, so a refund is in order imo

bazzaric
Surely the sellers have to refund, as they sold a ticket which the buyer will never receive. The seller shouldn't have spent the money, as the deal would only be completed when the buyer had the tickets in hand??

Silly touts


well said bazz ...
#33
rm13_hammer
a friend a mine queued through the night to get tickets and then found she was pregnant so needed all the extra should could get
she has since then sold the tickets for quite a bit cant remember exact amount and spent it on things like a cot and pram etc.
theres no way shes going to be able to refund the money and i bet theres quite a few people who have sold ticket due to needing money desperatly

i don't see why the sellers should have to worry about refunding the money as it isnt their fault he died and many would have already spent the money

i think that person is a member here....cot pram blah blah

she needed money for a cot n pram so was relying on selling the tickets for a profit?

what if they sold for a loss? would she be without a cot and pram??

meanwhile back in reality.....
#34
Pluun
Could be one in the eye for ticket touts but where do the customers stand legaly?
Aren't these tickets 2nd hand when they bought them?
What obligation does a seller of a 2nd hand item?


ebay is going to help buyers get a refund ..... this will teach the touts a lesson .... bout bloody time too
#35
bazzaric
Surely the sellers have to refund, as they sold a ticket which the buyer will never receive. The seller shouldn't have spent the money, as the deal would only be completed when the buyer had the tickets in hand??

Silly touts


On that note, if someone bought a Hotel reservation but the hotel was then destroyed, should they expect a refund? even though the consequences are out of the sellers control? I'm not saying I agree/disagree just wanted to hear your opinion.
#36
Pluun
Could be one in the eye for ticket touts but where do the customers stand legaly?
Aren't these tickets 2nd hand when they bought them?
What obligation does a seller of a 2nd hand item?


np if they were sold privately but they were sold via ebay and paypals everchanging rules....
#37
iCodd
On that note, if someone bought a Hotel reservation but the hotel was then destroyed, should they expect a refund? even though the consequences are out of the sellers control? I'm not saying I agree/disagree just wanted to hear your opinion.


im not sure on what the hotels are doing about this ... but obviously its a popular time in london, so the buyer would contact the hotel about a refund or sell the reservation on ... lots of concerts etc at that time
#38
iCodd
On that note, if someone bought a Hotel reservation but the hotel was then destroyed, should they expect a refund? even though the consequences are out of the sellers control? I'm not saying I agree/disagree just wanted to hear your opinion.


Yeah, the hotel should be insured against losses like that. It's within the sellers control to insure against such occurences. I see where your coming from, and at the end of the day it's ebay's fault for letting people sell things that they don't actually have yet.
banned#39
bazzaric
She spent the money before the buyer got the tickets?


yes once the deal was done and she had been paid she spent it within days
#40
iCodd
On that note, if someone bought a Hotel reservation but the hotel was then destroyed, should they expect a refund? even though the consequences are out of the sellers control? I'm not saying I agree/disagree just wanted to hear your opinion.


The hotel's insurance would pay .

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