***Original: Michael Jackson concert tickets ***
26 June, 2009 | 02:08PM BST
We are extremely sad to hear that one of musics biggest legends has passed away. Michael Jackson had planned to stage a number of concerts in the UK and tickets for these concerts were available through eBay.
Effective immediately we are removing all live listings for Michael Jackson tickets, and blocking all new listings of them for the foreseeable future. This will also be the case for tickets listed as memorabilia.
We understand that buyers are keen to receive a refund due to the cancellation of the concerts. We recommend that in the first instance buyers contact sellers to request refunds. We strongly recommend to sellers that they refund the full purchase price of all tickets they have sold. We would also ask buyers to be patient and allow sellers time to process refund requests.
Any ticket purchases made during the last 45 days and paid for with PayPal will be covered by PayPal Buyer Protection. We are reviewing the options for those who bought tickets before May 13th and will update you shortly
The eBay Team
I can really see that happenin
The more current announcement :)
The sad news of Michael Jackson's death has left fans of the King of Pop bereft. eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase.
On this basis, eBay and PayPal is extending its Buyer Protection to all Michael Jackson concert ticket purchases bought on eBay. The company will also help sellers by refunding eBay's sales commission when they refund buyers for Michael Jackson ticket sales.
Final details of how buyers and sellers can work with eBay and PayPal will be announced early next wee
***Michael Jackson Tickets - Refund Instructions***
03 July, 2009 | 05:35PM BST
eBay is committed to ensuring that none of our members, whether buyers or sellers, should lose out financially due to the untimely death of Michael Jackson.
We decided to remove any uncertainty as quickly as we could and let you know that we would ensure that all buyers on the site receive a full refund for their purchase of tickets for the O2 concerts in London. All sellers who issue full refunds to buyers will be refunded all associated eBay listing and Final Value Fees. Under the circumstances we believe this is the right thing to do.
What to do if you bought tickets
If you have not already heard from your seller we recommend that you contact them by 13th July to ask for a refund. If you have already received the ticket and you get a full refund, you should return the physical ticket to your seller. We also ask that you be patient and allow sellers time to process refund requests.
All buyers affected by this issue will receive an email from us shortly explaining how to contact the seller and what to do if you are unable to make contact.
What to do if you sold tickets
Please contact your buyer by 17th July if you haven't already done so. We'll credit all associated eBay fees once the buyer has been fully refunded. These will appear in your 30th July or 15th August invoice depending on your billing cycle.
All sellers who have sold tickets will receive an email from us shortly explaining how to contact the buyer and when you will receive a refund of eBay fees.
The eBay Team