Ok, I went to NY last week :)
Prior to leaving, I tried to book flights via ebookers...but it told me that the checkout was unsuccessful, and to reorder. (ebookers agree with this).
I reordered the same flights successfully....but had no email for 30minutes so went to bed.
The next day, I found I had 2 order confirmations that looked identical, and were 4minutes apart....and just assumed ebookers hit send twice.
After the holiday, I found that I had been charged for 2 lots of flights.
Phoned ebookers CS, who inform me that I cannot have a refund as it is my fault for not letting them know before the flight left the ground. I disagree totally. I appreciate that I could have been more aware, and studied the 17digit flight reference to see that they are different...but it is Ebookers fault that they charged me twice. If I try to order, but they decline...they have no legal right to go ahead and bill me for it anyway.
They say I should have been more vigilant and spotted the error last week and called up. However, I say that the lack of vigilence is with ebookers who (a) charged me for something I did not agree to, and (b) processed seats twice for the same 2 people, for the same flight.
Can anybody advise me where to go next?
Im rather angry.
It is not MY responsibility. Ebookers charged me for something that I did not agree to, and that does not give them the right to tell me that they can charge me for what they like...unless I spot it before the flight takes off...or can they??