Ebuyer being a pain how do I get around this one? - HotUKDeals
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Ebuyer being a pain how do I get around this one?

Mardyass Avatar
8y, 3w agoPosted 8 years, 3 weeks ago
Got a car stereo from ebuyer that came with a free fitting voucher,hubbys an auto electrician but as he has been working overtime and spare time is hard to come by I rang them and booked a fitting.
They came out on saturday and fitted the stereo,it wasnt til i used the car that i noticed the cd player skips the first 5-7 seconds of each song regardless of what disc you try.

I rang the fitting company who said it was a faulty laser and that if i got hold of ebuyer and told them quoting the job ref etc they would send the fitting company a replacement unit and they would come take the faulty one at the same time fitting the new one.

Easy?! NO rung ebuyer who say its their company policy to return faulty goods,i explained it had been fitted and i would get hubby to remove it but they declined saying i have to use the same company whom fitted it,i rung the fitting company and they will charge me £39.99 just to remove it,ebuyer then want me to send it back and then will send me a replacement for which i can use the free fitting.

I only paid £29 for the stereo and if i go down this route im going to be £39.99 out of pocket,what now? talking to ebuyer is like banging my head off a wall
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Mardyass Avatar
8y, 3w agoPosted 8 years, 3 weeks ago
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banned#1
Contact Trading Standards, write down what they say and get a case number, then let Ebuyer know what they have said
#2
ODB_69
Contact Trading Standards, write down what they say and get a case number, then let Ebuyer know what they have said
where will i find my local trading standards? :?
banned 1 Like #3
Mardyass;3429545
where will i find my local trading standards? :?

http://www.tradingstandards.gov.uk/
#4
youre a star thankyou :)
#6
£39.99 to remove a car stereo? I'm in the wrong business!

You 'should' have a couple of release tools that came with the stereo, usually either 'U' shaped or like a blunt hacksaw blade. find the holes on either side of the stereo, push the tool in then pull - out comes the stereo. Look on the back, there'll be a couple of plugs which just unclip and pull out. Job done. It'll take you maybe 10mins if you've not done it before. £39.99 is an absolute disgrace!
#7
chrishill
£39.99 to remove a car stereo? I'm in the wrong business!

You 'should' have a couple of release tools that came with the stereo, usually either 'U' shaped or like a blunt hacksaw blade. find the holes on either side of the stereo, push the tool in then pull - out comes the stereo. Look on the back, there'll be a couple of plugs which just unclip and pull out. Job done. It'll take you maybe 10mins if you've not done it before. £39.99 is an absolute disgrace!
I know but ebuyer wont accept it back unless the company that fitted it remove it!:x
banned#8
Mardyass
I know but ebuyer wont accept it back unless the company that fitted it remove it!:x


how will they know who removed it?
#9
Tell The Fitters That They Have Fitted A Faulty Item That Could Result In Damage/fire To Your Car And If They Dont Remove It They Have Broken The Agreement Which Was To Fit A Sterio To A Satisfactory Standard.

THEY SHOULD HAVE TESTED IT ANYWAY AND THEN REMOVED IT FOR FREE IF FAULTY
#10
by the job ref number

just spoken to TS who have told me to write a letter and send it recorded del to the MD of ebuyer as i shouldnt have to suffer any loss due to faulty goods
banned#11
Spearmint
how will they know who removed it?


She won't have a job number relating to the removal :thumbsup: it certainly shouldn't invalidate her warranty though. I fitted and removed my own stereo halfords took it back no problems.
#12
raptorcigs
Tell The Fitters That They Have Fitted A Faulty Item That Could Result In Damage/fire To Your Car And If They Dont Remove It They Have Broken The Agreement Which Was To Fit A Sterio To A Satisfactory Standard.

THEY SHOULD HAVE TESTED IT ANYWAY AND THEN REMOVED IT FOR FREE IF FAULTY
they did test it raptor but only a few seconds of a track and it played,it does play its just that it misses the first bit of each song which is rather annoying!
#13
Take it out yourself, then return it as faulty.

It's like taking a car back and them saying that you have to book Michael Schumacher to drive it back for you!
banned#14
lumoruk
She won't have a job number relating to the removal :thumbsup: it certainly shouldn't invalidate her warranty though. I fitted and removed my own stereo halfords took it back no problems.


ah i see! sorry i had missed that bit :oops:

i agree with writing a letter, if they want it removed by the fitters then they should pay for it
#15
just spoken to someone else at ebuyer who put me thru to the "team leader" theyve now agred that I will have a new stereo delivered tomorrow and that when it arrives i arrange a free fitting,let the fitting company take out the old one and then ebuyer will send a courier to collect it

Result!!! :):)
banned#16
oh brilliant, well done! :thumbsup:
2 Likes #17
thought id have one more bash at them before resorting to letter writing :)
banned 1 Like #18
yeah its always worth one more try :thumbsup:
#19
Just take it out yourself, They "offer free fitting etc" but that doesn't mean that you've "got to have it fitted by them".

If you'd fitted it yourself in the first place and it was faulty then you'd return it and they'd accept it.

If you buy a washer you often have the option of having it plumbed in for you etc but does that void the warranty if you plumb it in yourself? No.

Their probably assuming that the company has fitted it wrong when in reality even a 5 year old could tell you it's obviously a faulty product as opposed to a fitting problem.

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