Got a car stereo from ebuyer that came with a free fitting voucher,hubbys an auto electrician but as he has been working overtime and spare time is hard to come by I rang them and booked a fitting.
They came out on saturday and fitted the stereo,it wasnt til i used the car that i noticed the cd player skips the first 5-7 seconds of each song regardless of what disc you try.
I rang the fitting company who said it was a faulty laser and that if i got hold of ebuyer and told them quoting the job ref etc they would send the fitting company a replacement unit and they would come take the faulty one at the same time fitting the new one.
Easy?! NO rung ebuyer who say its their company policy to return faulty goods,i explained it had been fitted and i would get hubby to remove it but they declined saying i have to use the same company whom fitted it,i rung the fitting company and they will charge me £39.99 just to remove it,ebuyer then want me to send it back and then will send me a replacement for which i can use the free fitting.
I only paid £29 for the stereo and if i go down this route im going to be £39.99 out of pocket,what now? talking to ebuyer is like banging my head off a wall