Woke up this morning to no electricity - our electric went down sometime during the night last night. Called Southern Electric - we were the first to report it at 06:30. Found out around 20 mins ago its a mains fault (their side) and will take all day to fix.
Asked about freezer food compensation and were told that we cant get any unless its been 12 hours or more for them to fix FROM THE TIME ITS REPORTED. So basically if its been down most the night and it takes them 11 hours to fix - our food goes off and we cant claim!