Long story short, I purchased an electrical beauty item from Boots a week or so ago. I went to use it at the weekend and it will not work. I have charged it as per the instructions but it will not turn on, I don't actually think it is charging at all as there is no light to indicate that it is.
I have been back to Boots today and they no longer stock this item so will only offer me a refund. I still want the item but obviously I want a working one. Boots have advised me to contact the manufacturers.
My question is, I have not registered the warranty for the item yet as if the manufacturers aren't willing to replace the faulty item, it will just be going back to Boots for a refund.
If I inform the manufacturers of the problem before I register the warranty, can they refuse to do anything?
I just want to be sure before I speak to them!