Hello HUKD members, I was wondering if I could probe you for a little advice?
I have been going through some paperwork this evening and have discovered that my electricity bill payments do not reflect my actual usage (It does not appear to be due to the standard practice of over-payments during the summer, plus the heating I rarely use is actually a gas supply).
My supplier is British Gas and effectively they have been billing a standard direct debit of £29.00/pm for as long as I can remember. By July I was £80 in credit and it stands today at over £130.
I am definitely going to ask for an evaluation of my monthly debit, but has anyone had any success pursuing a refund? I don't really see why I should be over 4 months in credit, especially as my personal circumstances dictate that to be rather a large amount of money.
Thanks in advance.