Email address for - HotUKDeals
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Email address for

Ditto Avatar
9y, 7m agoPosted 9 years, 7 months ago
I bought an item from and the envelope was tampered with and one of the items was missing. The item was a memory card that was in a packet with the edge prised open, with just the reader left.

I can only find the returns address for a damaged item whereas this seems to me a stolen item. They have sent me a returns no. do you think that this is all I need?

Dear *******

We are very sorry to hear that you have received a damaged item.

Your returns authorisation is *******.

Please return the damaged product to us at the address below and we
will replace it upon receipt.

(UK customers please use Recorded Delivery/European customers please
use equivalent alternative) Returns
PO Box 192
United Kingdom

Please print out a copy of this Returns Authorisation email and include
alongside the original invoice with your returned item securely
If you do not have access to a printer please include a covering note
and your personal Returns Authorisation number located at the top of this

Please could you also include a detailed description of the fault. We
will need to know the chapter/track in which the problem occurs or the
specific issue, and when it occurs. For example which track on the CD is faulty, or which chapter on the DVD.

The replacement for your item and postage costs will be processed as
soon as we have confirmation that the goods have been received at our
warehouse. Please ensure that all items are returned complete with all
accessories included in the box as any incomplete returns will not be

Please accept our sincerest apologies for any inconvenience this may
have caused you and thank you for your patience and valued custom.
Other Links From Play.Com:
Ditto Avatar
9y, 7m agoPosted 9 years, 7 months ago

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(9) Jump to unreadPost a comment
1 Like #2
Also try royal mail :
as I think if play and you claim then you may have some luck..
Thanks gonna try them out.
I am having a similar problem with trying to email them, have decided it's impossible and the only way to get in touch is to call or write. For such a 'BIG' website they really do suck in this aspect, errors, wrong info and unattended inboxes galore!!
I just replied to the email address that they emailed me with (the one saying order has been dispatched) and I got a reply - got a refund too :)
Hi, do not have any emails address that are 'attended' your best bet is to call them. I had a problem with a return and didnt get anywhere for days until i called them

Sorry, worked for me in november

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