hi all . great forum and first post .
i used an £15.00 coupon code that was e-mailed to me from Empire Stores and all went ok or so i thought. got the conformation email telling me what i ordered, the coupon code i used, and how much my card will be charged . order arrives and i check my bank account and they have took the full amount without the £15.00 discount . have been on the fone a number of times over the past 2 week s trying to sort this out " dont ask " . eventually they agree i will be credited my £15.00 back into my bank account , but for the past week or so nothing has been payed in and when i check the " MY ACCOUNT " page on Empire Stores it says Current balance*: -£15.00 . does this mean i have to spend my £15.00 they should not have took in the first place on there stupid store i dont plan on using again or does it just say that in your account untill it gets payed back into your bank account again ? . all and any opinions welcome as i dont really want to spend any more time on the phone to them getting passed around , told someone will call me back and never does , or put on hold for ages like i have been so far....thanks