Empire Stores advice - HotUKDeals
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Empire Stores advice

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hi all . great forum and first post . i used an £15.00 coupon code that was e-mailed to me from Empire Stores and all went ok or so i thought. got the conformation email telling me what i ordered, t… Read More
capcom1 Avatar
9y, 8m agoPosted 9 years, 8 months ago
hi all . great forum and first post .

i used an £15.00 coupon code that was e-mailed to me from Empire Stores and all went ok or so i thought. got the conformation email telling me what i ordered, the coupon code i used, and how much my card will be charged . order arrives and i check my bank account and they have took the full amount without the £15.00 discount . have been on the fone a number of times over the past 2 week s trying to sort this out " dont ask " . eventually they agree i will be credited my £15.00 back into my bank account , but for the past week or so nothing has been payed in and when i check the " MY ACCOUNT " page on Empire Stores it says Current balance*: -£15.00 . does this mean i have to spend my £15.00 they should not have took in the first place on there stupid store i dont plan on using again or does it just say that in your account untill it gets payed back into your bank account again ? . all and any opinions welcome as i dont really want to spend any more time on the phone to them getting passed around , told someone will call me back and never does , or put on hold for ages like i have been so far....thanks
capcom1 Avatar
9y, 8m agoPosted 9 years, 8 months ago
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#1
Welcome along 1st of all :)

Empire Stores and La Redoute often, when giving card refunds, accidentally put the money back into your "account" since alas some staff do not realise you do not have a credit account but pay by card. This has happened to me on several occassions, and normally they look at my account, realise and process me a refund. Alas this can take upto 10 days it seems.....

BTW, hope you're ringing them on this number 0800 777000 :)
#2
thanks boydent . ill give them a few more days then use that number :) . i have allready given them my card details over the fone twice to get this resolved . in fact , im so fed up with this company some of the stuff i got doesn't fit and rather than deal with them any more i just want to get my money back , forget about them , and move on im not even sending the stuff back
#3
Thanks for the freephone no. I am having the same problem with Empire stores at the moment.
#4
tamoil
Thanks for the freephone no. I am having the same problem with Empire stores at the moment.

Me Too...Have confirmation of use of £15 off voucher - then charged full price.:-( Will phone again this morning!

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