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ending contract early due to vodafone

£0.00 @ Vodafone
can you keep your mobile phone due to increase in your monthly bill, is there a link that clearly states you can keep your mobile due to an increase in your monthly bill, or the fault is with vodafone…
n1ttygr1tty Avatar
6y, 8m agoPosted 6 years, 8 months ago
can you keep your mobile phone due to increase in your monthly bill, is there a link that clearly states you can keep your mobile due to an increase in your monthly bill, or the fault is with vodafone
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n1ttygr1tty Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
What is the cause of the increase?
#2
going over the 500mb allowance that they recently changed on 1st of june,
#3
i can invoke the "10% increase to cancel contract"
#4
this is clause i can use to cancel early, however i want clarity about keeping phone, anywhere where it clearly states i can keep phone, as ive heard some keep and some are told to send back phone,

Can I terminate my agreement because you have changed your charges?

Your contract allows you to terminate if the changes to our charges means you have suffer an increase in your total call and usage charges by more than 10%
#5
No, in most cases (if not all) you're voiding the contract so the phone would still be owned by them.

You only get to keep the phone if you finish the contract period or you end the contract early and pay the termination fee (which is usually the amount left on your contract anyway).
#6
I doubt you can cancel your contract for that. You should have attempted to cancel it when the changes were announced, but since you did nothing and have simply spent outside your new allowance, I'd guess you are liable to pay your current bill in full and see out your contract. If I'm understanding you correctly, then what you've done is comparable to me wanting to end my contract due to my bill being higher because I've spent more minutes than my allowance.
#7
People were allowed to cancel their Orange contract last year. But I think you are supposed to try and cancel within a certain period or else it would mean you agree to their change. If it was back in June 1st, I think it would be difficult now to cancel. But have a search for that thread; it was discussed on this forum.
#8
cookie, yes you can cancel using the above method, but you can only invoke that, when they send you the txt saying they are going to charge you, you have 14 days from that txt to cancel, its on the vodafone forum the mod posted it,

what you are saying by "then what you've done sis comparable to me wanting to end my contract due to my bill being higher because I've spent more minutes than my allowance"
is totally diffrent,

vodafone have changed their terms there was a post on bitterwallet about it, suggest you read it if your on vodafone, i know u can cancel due to the above i mentioned if your bill is going to be higher by 10% due TO THEIR CHANGE IN TERMS, what i want to know is about keeping phone.:)
#9
Slash
People were allowed to cancel their Orange contract last year. But I think you are supposed to try and cancel within a certain period or else it would mean you agree to their change. If it was back in June 1st, I think it would be difficult now to cancel. But have a search for that thread; it was discussed on this forum.

as mentioned above you can cancel within 14 days of being notified your going to get charged for going over your 500mb allowance, i,ve not had the txt yet, ive had 1 saying i,ve gone over but it said i wont be charged yet, when i get another and it stated uve gone over etc, and it says you will now be charged then from that day you have 14 days to notify to cancel,
#10
Your text here some have already canceled due to this, and i,m sure alot more will be doing so once they recieve the txt saying your about to be charged,
Your text here scroll down to where it says can i cancel:) a heads up for all those on vodafone contract that want to cancel.

anyway ignoring the fact that i can cancel is now not in dispute:)
back to my original question as anyone got a link that clearly shows you can keep the phone or do you have to hand back the phone after cancelling
#11
In the section headed 'Can I terminate my agreement because you have changed your charges?'


it says 'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).


So that sounds like you should have told them before the 1st of this month ?
#12
I am on vodafone and I have never received a text to that effect even though I know they have changed the terms, might be worth a phone call to cancel.

I have all inbound texts from 22.03.2010 saved and only 4 texts from Vodafone none mentioning the decrease in allowance for data
#13
steve1221
In the section headed 'Can I terminate my agreement because you have changed your charges?'it says 'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).So that sounds like you should have told them before the 1st of this month ?

it means once you RECIEVE the "you will be charged" txt then you have 14 days to cancel, since i,ve not recieved that yet then i cant even think about canceling read the part underneath the cancel bit:)
#14
DJNG22
I am on vodafone and I have never received a text to that effect even though I know they have changed the terms, might be worth a phone call to cancel.I have all inbound texts from 22.03.2010 saved and only 4 texts from Vodafone none mentioning the decrease in allowance for data

you can only cancel, once they send you a txt first confirming you have gone over the 500mb allowance and also a txt after that stating you will be charged, thats the important txt you must wait for before even thinking of cancelling, if you dont recieve that txt but notice it on you bill, then thats also grounds for cancelling,
#15
n1ttygr1tty
steve1221
In the section headed 'Can I terminate my agreement because you have changed your charges?'it says 'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).So that sounds like you should have told them before the 1st of this month ?

it means once you RECIEVE the "you will be charged" txt then you have 14 days to cancel, since i,ve not recieved that yet then i cant even think about canceling read the part underneath the cancel bit:)


Ok. How much data do you use in a month ?

It looks like you can cancel but bare in mind all the networks are going to charging people who exceed the new monthly caps, so you're not likely to find any better deals out there.

As to the phone, it varies. Technically, the phone isn't part of the contract but I've seen them require the phone back sometimes. How long have you had it ?
#16
steve1221
In the section headed 'Can I terminate my agreement because you have changed your charges?'it says 'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).So that sounds like you should have told them before the 1st of this month ?
think the below clears things up about when u can cancel, 1st of june means nothing as to when u can cancel, that just means when the changes came into effect, you can only cancel when you recieve the txt that stats you will be charged,first u will get a txt saying you have gone over the 500mb allowance, you will prob get another then poss the last txt which states you will now be charged, this and only when you recieve this txt will you be eligible to cancel as stated below:)

Who do I write to if I feel that I have a right to terminate because of these charges?

You will not be able to terminate unless we have sent you a notice of our intention to charge you for out of bundle data usage. If after receiving this notice you feel that this has increased your total usage charges by more than 10% then you will need to write to us informing us that you want to terminate your contract. Please send your written notice to: Vodafone UK Ltd., Vodafone House, The Connection, Newbury, RG14 2FN.
#17
steve1221
n1ttygr1tty
steve1221
In the section headed 'Can I terminate my agreement because you have changed your charges?'it says 'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).So that sounds like you should have told them before the 1st of this month ?
it means once you RECIEVE the "you will be charged" txt then you have 14 days to cancel, since i,ve not recieved that yet then i cant even think about canceling read the part underneath the cancel bit:)
Ok. How much data do you use in a month ?It looks like you can cancel but bare in mind all the networks are going to charging people who exceed the new monthly caps, so you're not likely to find any better deals out there.As to the phone, it varies. Technically, the phone isn't part of the contract but I've seen them require the phone back sometimes. How long have you had it ?

ive used about 700mb this month ive recieved ive gone over the 500mb allowance, but not the txt about being charged yet, once i get that i will prob cancel my contract, for the simple reason vodafone censor what u say on their forums about cancelling and even mentioning the 500mb allowance on their thread they just delete, for me its not about their terms its about how they treat u as a customer, yes i know most are now dropping unlimited so will just move to someone else, prob get a better deal than i,m currently on anyway, so all in all its no big loss, just a bonus if i get to keep phone, hence why i was asking is there anywhere where it clearly states, either on ofcom website otelo, etc etc, so i can use that when it comes to cancelling
#18
There isn't going to be a text or anything else announcing the changes as Vodafone have decided to try and be sneaky about this, they're now claiming they've not changed the contract as they always had the facility to charge for excessive usage it's just they're now enforcing it more rigorously.


Although a few people did manage to cancel, it looks like they were lucky as they shouldn't have been able to.


John
#19
well theres a simple way around it, you just simply carry on going over the 500mb:) they will soon send it if you go over every month, end of the day its a no win situation for vodafone, for those who upgraded to 1gb However its a diffrent story as you LOSE the right to cancel if you go over , plus you get charged AUTOMATICALY as soon as u go over 1gb.
#20
n1ttygr1tty
steve1221
In the section headed 'Can I terminate my agreement because you have changed your charges?'it says 'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).So that sounds like you should have told them before the 1st of this month ?

think the below clears things up about when u can cancel, 1st of june means nothing as to when u can cancel, that just means when the changes came into effect, you can only cancel when you recieve the txt that stats you will be charged,first u will get a txt saying you have gone over the 500mb allowance, you will prob get another then poss the last txt which states you will now be charged, this and only when you recieve this txt will you be eligible to cancel as stated below:)Who do I write to if I feel that I have a right to terminate because of these charges?You will not be able to terminate unless we have sent you a notice of our intention to charge you for out of bundle data usage. If after receiving this notice you feel that this has increased your total usage charges by more than 10% then you will need to write to us informing us that you want to terminate your contract. Please send your written notice to: Vodafone UK Ltd., Vodafone House, The Connection, Newbury, RG14 2FN.


Well I'm pretty sure it wont be that simple, otherwise everyone could just go over their limit and cancel their contracts. It's much more likely that you'd have to demonstrate that the same amount of usage that you have used in the past would cost you 10% more or something, not just a case of 'run up a bill over a certain threshold and we'll let you cancel'. I'd prepare for disappointment tbh.

But nonetheless, the one person I've read about who got their contract cancelled had to return their handset: http://www.bitterwallet.com/data-dealings-with-vodafone-watchdog-want-to-hear-from-you/31289
#21
it clearly states in vodafones terms the following

clause 11. Ending this agreement
You may end this agreement by writing to us if:
we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies

as i,ve gone over last month and also this month not that that matters as you only need to show 1 month previous,

as for the phone, i wasnt 100% sure if u could keep it or not hence why i asked, be a bonus but not bothered bout phone, what i,m bothered about is how they think they can treat us like idiots
#22
also why do you think on the vodafone forums , all the mods are deleting anything to do with cancelling contracts, plus the fact anyone mentioning the word 500mb allowance it gets closed within minutes, mmmm now i wonder why that is:) wouldnt be anything to do with opening the flood gates to those who dont know about the changes? wanting to cancel aswell:) they know very well people can cancel they just stop it getting out on their forums
#23
i know others are following suit regarding dropping unlimited on moblies, but for me personally the way vodafone have gone about this, plus the fact they are censoring people from expressing their views and complaints on their own forum, they dont deserve to have my custom,
#24
n1ttygr1tty
it clearly states in vodafones terms the followingclause 11. Ending this agreement
You may end this agreement by writing to us if:
we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase appliesas i,ve gone over last month and also this month not that that matters as you only need to show 1 month previous, as for the phone, i wasnt 100% sure if u could keep it or not hence why i asked, be a bonus but not bothered bout phone, what i,m bothered about is how they think they can treat us like idiots


You've bolded the part about the previous month, but not the bit about writing to them before the increase applies. I'm guessing you had to write to them after they announced the charges but before they began on 1st June and had to prove that based on your previous month, your charges would go up by 10%.
#25
cookie didnt u read in my previous posts lol, you cannot cancel or write to them until they send you a txt to say you are going to be charged, once you get charged either by notification by text or it appears on your bill, then you have 14 days from that date to cancel:)

i currently recieved a txt saying i,ve gone over my 500mb allowance, should i carry on as i am doing then at somepoint i will get the txt confiriming i will be charged, and should i be charged then that would invoke my right to cancel within 14 days of being charged:)
#26
I got sent a text a while back saying I was getting close to my limit and then a got a text saying 'we should not have sent you that text and you are not currently near your limit'

I do get a text advising I am close to my daily allowance sometimes, is this a new thing?
#27
n1ttygr1tty
well theres a simple way around it, you just simply carry on going over the 500mb:) they will soon send it if you go over every month, end of the day its a no win situation for vodafone, for those who upgraded to 1gb However its a diffrent story as you LOSE the right to cancel if you go over , plus you get charged AUTOMATICALY as soon as u go over 1gb.

It's not that simple because Vodafone have always had the fair usage policy therefore if you go over the limit and they charge you for it, they'll refer back to the original terms and conditions.

John
#28
I am doing exactly the same and am killing my data usage. No they cannot revoke the phone, it is not part of the contract and is more of an incentive.

Just waiting for my charge to be put through before i cancel.
#29
Just checked my data usage and have used 767.9mb of data this month (my bill date is 14th) and not had any messages about usage or charges. It's a Vodafone business contract and not had any notification about any of this with my bills (yes I still get paper bills as I have to send them off for expenses).
#30
Johnmcl7
n1ttygr1tty
well theres a simple way around it, you just simply carry on going over the 500mb:) they will soon send it if you go over every month, end of the day its a no win situation for vodafone, for those who upgraded to 1gb However its a diffrent story as you LOSE the right to cancel if you go over , plus you get charged AUTOMATICALY as soon as u go over 1gb.
It's not that simple because Vodafone have always had the fair usage policy therefore if you go over the limit and they charge you for it, they'll refer back to the original terms and conditions.John

thats where your wrong, before it was a fair policy usage with NO SET price , now they have changed that to £5 for going over, this is where you can invoke the 10% increase in your bill, i suggest you have a read about it. rather than me going into it all again,look at bitterwallet and some of them have already left due to this new change
#31
khy86
I am doing exactly the same and am killing my data usage. No they cannot revoke the phone, it is not part of the contract and is more of an incentive.Just waiting for my charge to be put through before i cancel.

yeah its just a waiting game now till they send you the txt or if it happens to show on our bill, either way when it does i be cancelling regardless of weather i get to keep mobile, bonus if u do tho:)
#32
GAVINLEWISHUKD
Just checked my data usage and have used 767.9mb of data this month (my bill date is 14th) and not had any messages about usage or charges. It's a Vodafone business contract and not had any notification about any of this with my bills (yes I still get paper bills as I have to send them off for expenses).

yeah its a bit of a hit n miss at the mo, some get the txt some dont, but if you continue to go over it every month then it only a matter of time before you get 1 at somepoint

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