EU Warrenty Request..I have a 3 year old cooker, Can I return the product? - HotUKDeals
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EU Warrenty Request..I have a 3 year old cooker, Can I return the product?

godfatherman Avatar
7y, 7m agoPosted 7 years, 7 months ago
I Bought A cooker a couple of years ago, it is 3 years old
I am aware that there is a 2 year warrenty within the EU, but i have also heard that there can be upto 6 years warrenty depending on the quality of the product.
I paid £700 on it, it is a top of the range Belling cooker with 2 ovens, i bought it expecting it to last for more than the basic life of a cheaper cooker, one of the ovens is not working and hasnt done for nearly a year.

I only found out about this article recently but I would like to know if anyone has the "up to 6 year" warrenty information that i'm afraid I cannot find.

Thank You
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godfatherman Avatar
7y, 7m agoPosted 7 years, 7 months ago
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#1
I wrote a post about this sort of thing yesterday. The majority of it is relevant here, although, whether you'll have any luck proving a manufacturing fault in a 3 year old cooker, I can't say.

http://www.hotukdeals.com/forums/showthread.php?p=5453404#post5453404
#2
Thank you for your quick reply

I have this piece of documentation already :D

Do you have any more information about the upto 6 year warrenty with the Sale Of Goods act? Maybe a direct link to the extract ?
banned#3
unless it was showing problems within the first year i doubt very much you will get anywhere
#4
sassie
unless it was showing problems within the first year i doubt very much you will get anywhere


Well within 3 months of using it The metal nobs were melting, i have discovered this is because there are no seals on the oven doors to keep the heat in, therefore the heat has escaped the oven while it is on and melted the nobs.
banned#5
godfatherman
Well within 3 months of using it The metal nobs were melting, i have discovered this is because there are no seals on the oven doors to keep the heat in, therefore the heat has escaped the oven while it is on and melted the nobs.


and you contacted the company to sort this out? things need to be documented, otherwise after 5 years we all be saying its been crap since day one so we can get a new cooker - lol
#6
godfatherman
Thank you for your quick reply

I have this piece of documentation already :D

Do you have any more information about the upto 6 year warrenty with the Sale Of Goods act? Maybe a direct link to the extract ?


Not handy, sorry. You're best off firing up google and going on a hunt, shouldn;t take more than a few minutes to find the act. It's worth reading it through for yourself, since you're likely to find various useful nuggets of info that can come in handy down the line.
#7
I originally contacted Currys where i bought it from, i went into the store within the first year to complain about the knobs and they said that they do not stock the same cooker any more, and since it was only the nobs i wasnt too bothered to be honest.

But now one of the ovens has broken, the store has said i do not have any warrenty so now this is where I have turned.
banned#8
there will be no documentation of this, its like a washing machine, say you and i both have the same one, i have a family of three and you are single, therefore your washing machine is supposed to last the same amount of time as mine, yet i am using mine three times as much as you, its just madness
1 Like #9
I would say a £700 cooker should last more then 3 years, you need to write to Curry's and send to HQ recorded delivery, there is no such thing as a 6 year warranty, you have 6 years to make a claim, it is very confusing.

Its also up to you to prove the fault is inherent, they may repair it or give you a partial refund you are not entitled to a full refund

I'm pretty sure Curry's will write back and ask you to get a report done as it up to you to prove the fault, but you do need to write to them
#10
The most common reason for a oven not to work is a broken heating element. The fan and light work, but the oven just doesn't heat up.

A repair call out will likely cost £60-£100, but you can probably get a new element for about £10 (from auction site) and they take about 20 minutes to fit (and they are very easy to fit as long as you take care). You should find instructions on Youtube.
#11
deanos;5464357
I would say a £700 cooker should last more then 3 years, you need to write to Curry's and send to HQ recorded delivery, there is no such thing as a 6 year warranty, you have 6 years to make a claim, it is very confusing.

Its also up to you to prove the fault is inherent, they may repair it or give you a partial refund you are not entitled to a full refund

I'm pretty sure Curry's will write back and ask you to get a report done as it up to you to prove the fault, but you do need to write to them


+1

A free repair with a complimentary warranty extension or a replace for new with Currys fitting 60-80% of the bill for the replacement cooker is the likely outcome. Write to Currys be polite,but persistent. Once they realise you are not going away they will make an offer.

For all I am concerned a £700 cooker should last for way more than 6years.
#12
If it is simply the element failure, then this will not be covered by any extended warranty period of up to 6 years in any case. It would be considered wear and tear of a consumable part. If it has been broken for a while then you only have yourself to blame for not seeking to get it sorted sooner.
You can only claim for up to 6 years if you can show there was an inherent fault. Broken elements do not come under this at any time.
#13
What you should do is contact people who are qualified to talk about this! I would as an example ignore Sassie.

You want an expert in consumer law and the best thing I would suggest is to subscribe to Which! and also contact their legal team. They will advise you to do what someone has suggested but also go into detail.
Yes you do have a chance of getting your money back or at least something.

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