Seeking for an advice...
My parents are coming all the way from Hong Kong to Heathrow Airport and then catch a connection flight to Edinburgh however I am not sure they can find their way from terminal 3 to terminal 5 for the connection flight due to being old age and non english speaker.
I am wondering if there is a special service or assistance provided by BAA that would help them to catch the right connection flight?
I have spoken to the airline (Cathay Pacific), they said the staff will provide some quick guidance. However I do know the airport is complicated for anybody who wants to get from terminal 3 to terminal 5.
Any advice or suggestion would be welcome.