Anyone host websites or have domain names with Fasthosts/ukreg?http://news.bbc.co.uk/1/hi/technology/7131431.stmhttp://news.bbc.co.uk/1/hi/technology/7131431.stm
Following the attack on its customer database, Fasthosts asked customers to change their password for the webspace that Fasthosts looks after for them.
Last week Fasthosts unilaterally changed the passwords of customers who ignored this plea. But the change has meant many small firms cannot access their website to administer their online shop or site.
Even people who have changed there passwords had them reset. Contacting customer services is impossible ... when you eventually find their number that is.
They claim to be available 24/7 via email or telephone and need to log in to get the email or telephone numbers and support number/pin, but to log in you need your password which has been reset, the facility to email your password is disabled but tells you to go to the support site, which you need your login password to access ... umm clever that!!!
7 days later no letter has arrived. Using their telephone call centre is impossible, engaged most of the time and when you do get through you are in a queue of 60+ which seems to move 2 places every 12 minutes. I even called them at 1am this morning thinking it would be less busy, but guess many had the same idea. If this effected only a "small number" of people, how come the customer support lines are flat out?
Moving the hosting isn't an option at the moment because you cannot even log in to make changes to the domain name.
Any one else been effected?