Hi can someone advise please, Got a new BB Bold in Oct and 5 weeks later the phone would not unlock ''software issue'' Sent it back to T Mobile who said it should return back within 14 days, however just called and the phone has another few problems and they are waiting for the manufacturer to fix so it may be another 1-2 weeks, I have now had no BB emails for over 2 weeks and may have to wait another 2 weeks. They have NOT given me a replacement phone to use so I am using my old nokia to call and receive tel calls only - no email on old phone.
T Mobile have said that although I brought the phone off them 5 weeks ago they have to send to BB maufacturers even though I bought it from T Mobile as the sale of goods act does not cover after 7 days, even if it is only a new BB 5 weeks old. Also they do not have to give me a Replacement while it is getting fixed as it is BB fault and not T Mobile!!!
Is this correct? any idea if i can insist on a replacement or a new BB?