I bought a Dell laptop from the business site, put my own name as the business name and I received it and it was faulty/damaged. I m not happy with it at all and I have ended chasing up with Customer Services being passed from tech support and back to customer services again and again. I was told I had to wait for this particular person to sort out my case as he was assigned to me rather than let all the other 100s of agents help me instead. He was meant to call me sometime, obviously he never did.
Basically I ve had enough with that and the wait, so I asked for refund and take my business elsewhere. I was told that I was not allowed one because I bought it from the business site, and that I accepted the terms of the business site even though I put my name as the business.
So what the hell? So business customers can't get a refund on faulty goods that they didnt bother to test when it left the factory?