Faulty Dell laptop, bought from Business Site = no refund? - HotUKDeals
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Faulty Dell laptop, bought from Business Site = no refund?

£0.00 @ Dell
I bought a Dell laptop from the business site, put my own name as the business name and I received it and it was faulty/damaged. I m not happy with it at all and I have ended chasing up with Customer …
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8y, 10m agoPosted 8 years, 10 months ago
I bought a Dell laptop from the business site, put my own name as the business name and I received it and it was faulty/damaged. I m not happy with it at all and I have ended chasing up with Customer Services being passed from tech support and back to customer services again and again. I was told I had to wait for this particular person to sort out my case as he was assigned to me rather than let all the other 100s of agents help me instead. He was meant to call me sometime, obviously he never did.

Basically I ve had enough with that and the wait, so I asked for refund and take my business elsewhere. I was told that I was not allowed one because I bought it from the business site, and that I accepted the terms of the business site even though I put my name as the business.

So what the hell? So business customers can't get a refund on faulty goods that they didnt bother to test when it left the factory?
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8y, 10m agoPosted 8 years, 10 months ago
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#1
have you got the link to the business site with the terms & conditions
banned#2
Go to Trading Standards....pretty sure they can't do this even if you have put yourself down as a business!
#3
business site have only 2 days for refund or exchange, that what I was told by dell.
banned#4
guru_the;2184626
business site have only 2 days for refund or exchange, that what I was told by dell.

Yes but with a fault surely it has to comply to the law and offer a refund?

You defo need to speak to trading standards
#5
if the goods are not fit for the purpose intended I'm pretty sure you can get a refund but as others said check with trading standards
#6
Trouble is, different laws exist for business to business transactions than for business to consumer transactions. As the contract was formed with you describing yourself as a business, you haven't set yourself up in a strong position.


http://www.opsi.gov.uk/acts/acts1994/ukpga_19940035_en_1#pb1-l1g3

15A Modification of remedies for breach of condition in non-consumer cases

(1) Where in the case of a contract of sale—

(a) the buyer would, apart from this subsection, have the right to reject goods by reason of a breach on the part of the seller of a term implied by section 13, 14 or 15 above, but

(b) the breach is so slight that it would be unreasonable for him to reject them,

then, if the buyer does not deal as consumer, the breach is not to be treated as a breach of condition but may be treated as a breach of warranty.

(2) This section applies unless a contrary intention appears in, or is to be implied from, the contract.

(3) It is for the seller to show that a breach fell within subsection (1)(b) above.

(4) This section does not apply to Scotland.”

(2) In section 30 of that Act (delivery of shortfall or excess) after subsection (2) there is inserted—

“(2A) A buyer who does not deal as consumer may not—

(a) where the seller delivers a quantity of goods less than he contracted to sell, reject the goods under subsection (1) above, or


(b) where the seller delivers a quantity of goods larger than he contracted to sell, reject the whole under subsection (2) above,

if the shortfall or, as the case may be, excess is so slight that it would be unreasonable for him to do so.

(2B) It is for the seller to show that a shortfall or excess fell within subsection (2A) above.

(2C) Subsections (2A) and (2B) above do not apply to Scotland.”


I'd recommend you get a second opinion, but, frankly, it looks to me like unless you can sweet-talk Dell into goodwilling you a refund, you're out of luck. :|
#7
Well I suppose I could live with them sending out a replacement.

But I m just a bit annoyed - I made around 8 -10 calls to their 0870 number, and have them faffling around making no progress. They havent even apologised or said sorry to me for sending me a lemon. Its been me having to push them to do anything, someting which they should have got right the first time.

I wanted a refund so I can take my business elsewhere, I cant even get through to a supervisor yet but I m already tired trying to explain that this isnt about the 7 day cooling off period, but because they sent me a dud, messed me around and I dont want to do business with them anymore.

oh well
#8
Be careful, by doing this you have misrepresented yourself and could possibly be deemed to be commiting a fraud, heavier discounts are available to business users as they get more business from them and also require less support.
and most consumer laws won't apply in this instance, sorry its probably not what you wanted to hear but best know the facts.
#9
Home customers can buy from Dells Small Business section... and vice versa. I don't know about large business section. But on the Public sector section.... You're comitting fraud.

:thumbsup:

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